Hills Bank Blairs Ferry Rd, Cedar Rapids

Hills Bank Reviews

• J

  Jj M
  1

  If I could give zero stars I would. Hills bank in general has the worst customer service I have ever seen in my life. They are greedy and do not care about their customers AT ALL. And they are not afraid to show it. Michelle in the loan department, as well as her manager especially. Tried to come to an agreement on my loan and the first thing he says is "If you think we are going to take $700 for $1000 loan then you're wrong" It's like he didn't even want to listen to what I had to say. Extremely rude. Called in because they took extra money out of my account for my loan payment because I missed a few. Life happens, people get behind. But they do not care. I was then told that they do not have an agreement set up with me, and they did not take any money out of my account. Are you kidding me? I told them I can forward them the email with the receipt from the transaction and they said no. Asked to speak to the manager and was told he will not call me back. Was blind transferred to his voicemail while I was in the middle of talking. Called back and Michelle refused to answer the phone. And sure enough he never called me back. People have strict budgets and bills to pay to other people besides them. I sat there in shock after getting off of the phone thinking to myself "Did that just really happen?." I will NEVER recommend them to anyone and I wish i did more research before I got a loan through them. Dupaco is a great option for a loan. Super friendly, understanding, and willing to work with you no matter the situation.

  Response from the owner

  We've seen your review and are passing it along to the appropriate parties here at the bank.

• L

  Linzi Hite
  5

  This Bank has been my favorite. I was referred by several people to here. Jason knew how important it was that people know my name. He has never forgot and neither have a majority of the staff. Thats so nice in a big town.

  Response from the owner

  Thank you for the 5-star review and kind words Linzi!

• J

  Justin Henslee
  5

  Having had accounts at multiple nation-wide banks in the past, I was worried that this bank would be a step down. I was incredibly wrong, this bank is the best one I have ever had. The people who work here are extremely professional and ridiculously kind. They have pretty much everything you could ever want from a bank. If you are looking for a bank in the area, this is your best choice.

  Response from the owner

  Thank you for the excellent review, we appreciate it Justin!

• K

  KJ Hobel
  5

  The staff is always smiling and down to earth. They're extremely helpful and customer satisfaction FEELS like a priority of theirs. I love Hills...

  Response from the owner

  Thank you for the kind words, KJ! We appreciate you taking the time to review us.

• A

  Andrew Timmerman
  5

  Love banking here! I primarily use the branch off Blairs Ferry/Edgewood and the staff is absolutely phenomenally awesome!

  Response from the owner

  Thanks for the great review, Andrew!

• R

  Rachel Reed
  5

  My favorite Hills location! The staff is so friendly and always going the extra mile to make each interaction so genuine.

  Response from the owner

  Thanks for the great review, Rachel! Happy to hear you are having a great experience with Hills Bank.

• A

  Aaron Van Noy
  5

  Great for a local bank. Online banking site isn't the most user friendly yet, but it keeps getting better.

  Response from the owner

  Thank you for the 5-star review, Aaron! If you have any suggestions for our online banking, we would love to hear them. You can submit those at HillsBank.com/contact-us and it will shared with the appropriate team leaders. Thanks again, Aaron!

• b

  billy hale
  5

  It's a good bank to bank at

  Response from the owner

  Thanks for the 5-star review, Billy!

• C

  Chris
  5

  The staff are wonderful to work with

  Response from the owner

  Thank you Christopher, we appreciate the 5-star review and are glad to hear you enjoy working with our staff!