Highmark Credit Union W Jackson Blvd, Spearfish

Highmark Credit Union Reviews

• D

  Dustin Ferguson
  5

  Bryan and Laurna have been truly awesome in helping me get new business and personal accounts going. When you call the bank, you actually get ahold of a helpful and friendly human everytime. No long lines, they have most features that you get at larger banks and you always get quick help if you have any questions. I am very impressed and pleased switching to this credit union. Give them a shot and I think you will be happy.

  Response from the owner

  Wow, Dustin. Thank you. We are so pleased our staff was able to help you so quickly. We certainly appreciate your review, and know that we thank you for switching over to Highmark Credit Union. Have a great day!

• K

  Kade Ferguson
  5

  Friendly and helpful. They've provided more ways for my tenants to easily pay rent too.

• N

  Nancy Davis
  5

  I chose Highmark when I moved to Spearfish because I found no negative reviews for them. My move was fast an furious due to family medical crisis. In the rush I overlooked a necessary financial step that did not affect the bank account opened with Highmark. Without going into detail, Jason and resolved my issue which included dealing with an out of state credit union within 30 minutes. Can't say enough great things about the company.

  Response from the owner

  Thank you, Nancy, for the kind words. So happy to hear you were pleased with the service. Jason and Bryan are very responsive and trustworthy and will take good care of you. Welcome to Spearfish!

• m

  mark thompson
  1

  Do not go here if you value your time. I've been waiting for over a month for a call or email or anything. I first called this branch and was told to setup an acct. online, so I did. Gave them all my info and nothing. I've called and left 5 voicemails, several emails, and have spoken with the operator each time which says she will make sure this doesn't happen again, but it does. I would have never spent time to write a review, but I feel I don't want people to waste time with this place, as it is not professional or legit. Total scam!

  Response from the owner

  Hello Mark, So sorry to hear you had a poor experience. Thank you for letting us know. We are human, and sometimes things fall between the cracks. We apologize. I understand a Manager has reached out to you and is helping you to secure a loan. Thank you for giving us a second chance. We look forward to working with you.

• S

  Steven Anthony
  1

  Don't bank there they charge you a 2.00 per day in fees if you happen to be in over draft I was 80.00 dollars in overdraft and I sent them a check for 60.00 dollars to cover most of it then they tacked on another 40.00 in fees also worst customer service i ever had I would never bank there again they don't care about there members.

  Response from the owner

  Hello Steven, so sorry you feel this way. As a credit union, we need to protect our membership base and their funds. We allow accounts to go into overdraft for 7 days before we tack on a modest $2.00 fee. Essentially, you were taking a loan from Highmark without a contract. It is unfortunate you felt the need to share your personal situation here, when we simply followed credit union policies and procedures to protect our membership base. Furthermore, we are very proud of our staff and our customer service. We have amazing, kind, empathetic employees who work well with members.