Highlands Residential Mortgage Old Bullard Rd, Tyler

Highlands Residential Mortgage Reviews

• A

  Amber Gragert
  5

  Craig and his team are THE best. We are repeat clients of his and have referred friends and realtors to him because of his consistently stellar communication and service. He works hard to get things done well and quickly. I can’t say enough good things! Thank you for everything, Craig!

• C

  Courtney Neely
  5

  Craig Nichols was excellent in helping me finance my home. Very professional and available. Many times he had to slowly walk me through the process during hours he was not at work and he willingly assisted me. The personal loan app that the mortgage team has made me helped me to answer questions, follow the status of my loan, sign documents, complete task and even calculate my expected monthly cost. Buying a home can be stressful with all the needed decisions, but buy with Craig Nichols and the Highlands mortgage team made the process very smooth and at times entertaining. I would highly recommend Craig Nichols and his mortgage team to help you buy your home.

  Response from the owner

  Thank you Ms. Neely, it was a pleasure working with you and I hope you and your family enjoy this beautiful home for many years to come. I am here if you ever need anything in the future. God bless

• C

  Cooper Ezell
  5

  Craig helped my fiancé and I purchase a house from January - February 2021. We are first time home buyers, and we were pairing this with planning our wedding that is only a week after our closing date. This required us to use someone who had a clear process and help with normal struggles for young first time buyers. Craig worked out great for us, as he was experienced, professional, and had options that no other lender I spoke to had. Here’s a few reasons you should use him for your home buying process: 1. Has access to loans and programs most other lenders do not. Even if you feel it’d be difficult to get a loan, give him a call. He might have an option that would work for you. 2. Quick communication, responded to most emails within the hour, within 24 at the latest. 3. Can work through problems other lenders might want to avoid or not spend the time to do. 4. App worked very well. Clearly labeled what stage in the process we were, and every step we moved up an education video would be sent to us, letting us know what was going on. 5. Fast pre-approval. He also let me know what the upper range we qualified for was. Oddly most other lenders wanted me to pick a number and they’d just see if I qualified for that number. Seemed rather confusing. We purchased a beautiful starter home, and are happy with the result. When we decide to purchase our next home, I fully plan to use Craig again.

  Response from the owner

  Thank you Mr. Ezell we strive to make it a seamless process throughout, I hope you guys enjoy this beautiful home for many years, when your ready to upgrade give us a shout!

• R

  Roberto E
  5

  I just wanted to say thank you to Michelee for guiding me and fighting for my best interest. I will recommend her to my family and friends. She took care of me like I would take care of them. She taught me about options I didn't know existed. I am grateful to her and her team for helping me begin this next phase of my life.

• E

  Eva Jean Husband
  5

  Craig Nichols was great in helping me obtain my loan. It went quickly and smoothly. I would recommend him and Highlands mortgage. Thanks Craig!

  Response from the owner

  Thanks Eva, I was honored to help you with this home purchase. Enjoy that beautiful home!