Highland Bank Ford Pkwy, St Paul

Highland Bank Reviews

• J

  Johnny Coleman
  1

  So I have banked with Highland Bank since I was 5 years old, I will be 30 in January. This bank use to be a well run family bank but that is absolutely NOT the case anymore. Poorly run, super rude on the phone. Say they will call back and follow up and never do. On hold for 45 min for the simplest of calls. They use to be willing to go above and beyond to find a banking solution for any given problem, now the attitude is completely, “NOT MY PROBLEM.” I was left on hold and completely forgotten about. Most appallingly one time, about 2 years ago, a teller on the phone I was speaking to was obviously drunk….. I will be switching to a bank that actually cares about client-customer service and relations.

  Response from the owner

  I’m sorry for any frustration you may have experienced. Someone from Highland Bank will be reaching out to you soon to discuss the matter further.

• S

  System 9
  1

  Read the reviews people. The experience of an individual with anything outside of their personal home will give anyone more than enough to decide whether it is even close to spending time with it. For example like this place. There is no customer first. The care of a customer is out window. My first time, I came through this place and wow I'm glad that it was my last and will never again step foot into it. And I am so glad that I do not bank with this place. Just my time would have been waisted, same as the first time walking in. Congratulations people, you certainly have made a first careless impression, proving yourselves to be a waist. You should get a trophy.

  Response from the owner

  We're very sorry to hear that! We are committed to providing an exceptional customer experience. Please send us an email with your contact information to [email protected]. We will gladly look into it and follow-up with you.

• J

  Joey Ngo
  1

  They are only a few HL banks in MN. It's not conveniently located like others. Time is 12:40pm Wednesday December 22nd and they are already closed. The drive thru was also closed too. I drove 25 minutes to get there. What a waist.

  Response from the owner

  We apologize for any inconvenience. The "lobby only" is temporarily closed at our St. Paul location through December 24th. The drive-thru is open during regular business hours. Please note - We will close early at 2pm on Friday 12/24 and will be closed on 12/25. Holiday hours are posted at each of our locations and on our website www.highland.bank.

• C

  Craig Baumann
  5

  I have worked several times with Cynthia and could not be more pleased. She is very helpful and professional. I would highly recommend Highland Bank because of her friendly assistance.

  Response from the owner

  Thank you for your feedback! We love to hear about the positive experiences our customers have with us.

• M

  Mike Langhoff
  5

  Been with Highland Bank since 2017. Genuine and personal customer service with knowledgeable and attentive phone agents. Recently, they promptly helped me address an international fraud issue using their email and phone callback system. My banking information was compromised, so they walked me through the process of resecuring my account. Similarly, every time I've needed in person assistance at the Ford Parkway branch, I've been given attentive and courteous service, whether inside or at the drivethru. Far exceeds the questionable experiences I've had with the 'marquee bigger banks' in the area. Makes me wonder why I hadn't done it sooner. I am very happy and feel very secure in keeping my money with Highland.

  Response from the owner

  Mike, Thank you so much for taking the time to share your positive experiences with Highland Bank. It means a lot to our team!

• L

  Lyz Kent
  1

  Negative. You were supposed to fund our business sale. Instead you back your personal agenda with lack of transparency. Business decisions are understandable, but your lack of transparency and response is deplorable. Your people deserve better...and I use “your” very loosely given my interaction and lack of feeling like I’m a part of the family. We deserve better.

• A

  Ann McPhee
  2

  The service at this bank is the worst I have ever experienced. The tellers treat you like you are bothering them if you want to cash a check or make a withdrawal from your account. I do not recommend using this bank and I no longer bank there.

• D

  Dr Jonathan Olson
  5

  We have banked here for ...well forever and consistantly enjoy great service. Most recently, Abby went out of her way to track me down and check on somthing that looked off and I am so grateful she did. Keep up the great work.

• C

  Claire Mitchell
  5

  In the 8 years I have been a customer I have never had a negative experience, I think that says it all! Keep up the good work.

• P

  Phil Borreson
  1

  Extremely rude and inconvenient service times. Do not use this bank.

  Response from the owner

  We're very sorry to hear that! We are committed to providing an exceptional customer experience. Please send us an email with your contact information to [email protected]. We will gladly look into it and follow-up with you.