Heartland Credit Union S Robert Trl, Inver Grove Heights

Heartland Credit Union Reviews

• K

  Kelsey Roach
  3

  I hate to even leave this review. This is the bank I’ve gone to since I was 5. This is the bank all my family goes to, has loans at, and has supported for years. Their representatives used to treat everyone with the utmost respect and work with you. However within the last couple years, it has gone incredibly downhill. If you’d like a bank that tries to get every penny out of you they can, does not work with you, who’s representatives and system is outdated and charges random regular $30 overdraft fees for their system not being up to date and the app being delayed, then go for it. Personally, I like a credit union that is kind and understanding, filled with knowledgeable humans who understand we are human too. Edit to add: it would be possible to monitor transactions if the app and their system worked effectively each time. Even after transferring money from one account to another, there can be a delay in the system which automatically charges $30. Regardless of money in the account or not. They will also still charge a $30 fee if money was taken out or not. It is not possible to avoid the fee, even with transferring money, because of the outdated system. Obviously I transferred money, and it will still pull $30 the next day. Just not a great system. Things happen, and we will move to a different bank who values their customers’ time and money and are just kind people. Final edit after speaking with customer service: I came in person to correct the situation, and they still didn’t put the money in the right account. Even though I specifically wrote the account number, they put it in the wrong one. Sure to cause another $30 fee. Their overdraft protection is not synced to the app. I spoke with Kathy in north branch randomly because that’s who answered when I called after my in person visit, and she was the kindest person I’ve spoken with and said it was not my fault. She reversed the fee and was understanding of humans simply being human and that technology is not always accurate or fair. Absolutely would be a great person to train your other representatives. You catch more flies with honey, and more Minnesotans being nice.

  Response from the owner

  Thank you for the feedback Kelsey. We understand that from time-to-time members can lose track of their account balances and that's when our overdraft program kicks in and a fee can be accessed. The best way to avoid this fee is to monitor your account balances through our online banking or mobile banking. You can also set alerts through online banking to let you know when your account is falling below a specific dollar amount - ensuring you always know how much is in your account and can plan for your purchases.

• R

  Retno Saridewi-Wong
  5

  Heartland Credit Union is a great place to bank... no frivolous fees like those big banks. The most kind and courteous people. Each time I call for help, they are there for me. I love their reporting system attached to the transactions... So slick and make tax prep so easy. I will DEFINITELY refer to anyone.

  Response from the owner

  Thank you for the rating, review and kind words!

• A

  Anthony Sasso
  5

  Heartland Credit Union in Inver Grove Heights tops them all! Not only are they a great financial institution, but they also do many things to support the community. One such example is offering their location for my weekly networking meetings with my Marketing Group, Heartland Referrals. The employees treat us like family! I would definitely recommend Heartland Credit Union for all your banking needs.

  Response from the owner

  Thank you Anthony for your review and rating. We're so pleased to provide a space for the networking group to meet.

• L

  Linda Larson
  5

  The excellent customer service that accompanies the great menu of financial services and competitive rates "sold" me on Heartland Credit Union years ago! HCU is a bright light in the banking industry, and I am one happy and grateful customer. Keep up the good work, HCU!

  Response from the owner

  Thank you Linda for the wonderful comments! We're so pleased you're happy with us.

• R

  Rebecca Guarrero
  5

  Heartland Credit Union gives you all the benefits of a "regular" bank but with the feel of you being a family member and friend! They work HARD to make sure their members are getting the best service and products they can.

  Response from the owner

  Thank you Rebecca for being part of the Heartland family!

• S

  Sue Nelson
  5

  We have been with Heartland Credit Union for over 25 years. We have consistently shown fantastic customer service for our entire family. I highly recommend them!

  Response from the owner

  Thank you Sue for being part of the Heartland family for so many years and your kind words.

• N

  Neighbors Inc
  5

  Thank you to the employees from Heartland Credit Union for supporting their community! We can always count on them to step up and volunteer when we need them. We appreciate it.

  Response from the owner

  Thank you Neighbors, Inc.! We're honored to help you with your outreach to our community. It's wonderful to be a part of your service to so many in need. Thank you for all of your hard work.

• S

  Sherry Buckley
  5

  Thier customer service is outstanding as is their involvement in the community. Our Heartland Referrals networking group has been meeting at Heartland for over 12 years and we appreciate their support!

  Response from the owner

  Thank you Sherry! We're happy to provide the space for the networking group. It's been a pleasure, 12 years already? Wow!

• A

  Angela Albee
  5

  Heartland Credit Union cares about its members and the community. It really is a financial institution that you can trust. They give back and make a difference too.

  Response from the owner

  Thank you Angela for your rating and comments. We are proud to serve our members and our community!

• L

  Laura Schmitz
  5

  Every experience that I have had at Heartland Credit Union has been friendly and with great attention to my specific needs.

  Response from the owner

  Thank you Laura for the rating and review and for being part of the Heartland family.