Heartland Bank Old Stringtown Rd, Grove City

Heartland Bank Reviews

• M

  Michelle Meier
  5

  Heartland bank’s service providers have gone over and above to provide me and Way2Go Fitness excellent service. Natalie Belt, Josh McKee and Amy Gunn, along with the staff at the Grove City branch have all given us better than expected service. I have never experienced this level of customer service in a long time. I consider them the Chick-Fil-A of the banking world.

  Response from the owner

  Thank you for your kind words, Michelle! We'll certainly share your feedback with our team in Grove City - it will surely make their day! We sincerely appreciate you as a client and we hope to see you again soon.

• C

  Curtis Hendricks
  1

  I understand it's a policy, but as a federally insured financial institution, I don't understand the unwillingness to help someone make change if they are not an account holder but are willing to let you examine the bill before making change to feel confident it is not counterfeit. Even offered my license so if something should happen they would know how to locate me. Either way, not a way to attract new customers. Instead I went across the street to KeyBank and they were more than happy to help.

  Response from the owner

  Hi Curtis, we understand your frustration. As you've stated, this is our policy no matter the situation. We do not process change orders for non-clients since we have no recourse if the bill turned out to be fraudulent. We hope you understand we're sorry for the inconvenience.

• S

  Shane Dryden
  5

  As a professional who tries to give great customer service I like to acknowledge others when they go above and beyond and that is exactly what Ellen did for me at the Heartland Bank Grove City location. She gave top notch customer service with a smile on her face. Thank you Ellen and keep up the good work!

  Response from the owner

  Thank you for sharing your kind words about Ellen at our Grove City branch! We appreciate your feedback and happy to hear about the excellent service our team provided.

• P

  Peace To you
  1

  Waited for around 5 minutes there’s no customers inside. the lady was on the phone no one offer to help. That’s very rude and unprofessional behavior to leave customers waiting without helping them or talk to them. I will never come back to this location ever! Reply to your answer down: “The attitude towards your business is the key to success” What you saying down is true but you forgot to mention about the third of members. The Third of the Team as soon as I entered the service area walked away. Should have offered the help before walked away. It’s all Good. I just hope have treat your customers better.

  Response from the owner

  Thank you for your feedback, Eagle Eyes. We have investigated your experience further and discovered that one of our team members was assisting clients in the drive-thru, one was helping a client on the phone, and our branch manager was in a meeting. We sincerely apologize for the wait time and any inconvenience this may have caused you, as this is not the norm when visiting our Grove City branch. Your visit is important to us we appreciate your patience. Thank you.

• T

  Todd Ruble
  5

  Great people and quick, honest service every time I've asked. Exactly what your bank should be. They do right by you, whether or not it's money making for them. They want you as a customer for the long haul.

• M

  Mandy Molino
  5

  I love a hometown bank! Best bank in town!