Hartford Federal Credit Union Asylum Ave, Hartford

Hartford Federal Credit Union Reviews

• D

  Dee Money
  1

  Absolutely horrible banking location!!!! The ATM is constantly out of order in which i have to drive to south Windsor to make deposits, receptionist who answers the phone always has a attitude and keeps you on hold for 2 hrs until they transfer the call the to another branch place is a nightmare

  Response from the owner

  Hi Dee - I'm sorry that you did not have a satisfactory experience with the Credit Union. I ’d appreciate the opportunity to discuss with you how we can improve. You can contact me directly at [email protected].

• R

  R S
  5

  After reading many negative reviews, I have to say that I had nothing but the best help from Naomi and the lady at the front desk who put me in the wait list to speak with her. This bank was extremely busy but I was in out in timely matter. Suggestion if you are going here is they can get busy don't go on your lunch break and be patient.

  Response from the owner

  Thank you for your positive feedback!

• m

  moya allen
  1

  Let me tell you how unprofessional these employees are after I made my loan payment 2 days early. Imani Shelton extension 222 accessed my checking account and a made a transfer of MY money to another account without my permission or knowledge. When I called to have this information resolved they hanged up on me and refused to talk to me. I left multiple messages and they never called. The employees there are disgusting and it’s a lot of fraudulent unethical people working there. I will be taking legal action against this company. SHE NEEDS TO BE ARRESTED

  Response from the owner

  Hi Moya, I’m sorry to hear about this experience. Please contact me at [email protected] so we can resolve this issue.

• N

  NovaXane Music
  1

  This particular bank is distinguished for being dis functional, the atm is always down , very loud at night/very bright green light , I use this bank and live close by , the sound of the atm just echos like a the beacon of annoyance that makes you want to rip your ears out at 4am Over the sound of the ac. The security guard is weird af, people always fighting in the parking lot over the atm line. Cars are constantly driving over the curb loud all times of day. Don’t plan on having a speedy service , make it a day trip .

  Response from the owner

  I'm sorry that you had an unpleasant experience with the branch. I would like to hear more about it so we can identify specific improvement opportunities. Please contact me directly at [email protected].

• C

  Chris Heffner
  2

  I chose this credit union because I lived very close to it. There were some good individual employees. But, in general, I can't recommend it. The "no cell phones allowed" policy at this branch made me feel like I was a high school student, not a respected family member, and many employees seemed bored or uninterested in their work, exactly the opposite of typical credit union friendliness. I felt like there were an unreasonable number of fees, including one they tried to charge me for writing down my address incorrectly when I opened an account.

  Response from the owner

  Hi Chris - I'm sorry that you had an unsatisfactory experience with HFCU. I appreciate your feedback and would like to hear more about your visit and ways we can improve our service. Please contact me directly at [email protected]

• S

  S Buckland
  1

  I actually can't think of a more unprofessional place for banking EVER. I had a VERY small home equity 2000. Loan and it was 1 day late there was a death in the family my brother died tragically out of the USA and when I got back to the United States I had harassing calls on my anwsering machine , my mail and I went into the Asylum Ave to explain my situation and to pay and I was treated like a common criminal the teller was extremely LOUD it was VERY embarrassing I am going to close this loan asap and Never have anything to do with you again. My Bank where my first mortgage Webster is was so kind they waved the late fee due to my brothers untimely death as I am a good customer but NOT you..

• M

  Melissa Render
  1

  I rather give no star to this bank! I live not far from this bank. (Walking distance) I went today notice they closed inside so you had go drive through which some people was doing that. I was talking to a women at the teller telling her I only needed 10.00 cash to exchange with 10.00 quarters that I had. She asked me if I had account with this bank I said no and her comment was that she can’t help me because I don’t have account with them, I told her I can’t go far and she kept saying that she can’t! Wish this bank was had open heart and just do it! I don’t drive and during this time of Covid-19 I’m not allow to go far. To take the risk I took Uber to bank then went home. I don’t get it I been to other bank that doesn’t have my account yet had a heart to do this. I won’t be returning again!

• A

  Alison Hildebrand
  1

  This bank has the worst customer service. Every time I try to call nobody answers the phone and I have to leave a VM in a general mailbox and then I e-mail them and it takes days to reply. I work the same hours it’s open so I can’t just go in and talk to someone. I’m closing my account the earliest I can!

• t

  tom willums
  1

  Beware!! Poor service! very slow window waiting! please no not go on lunch break! 1 hour wait. ATM never works! They spend an hour on each drive thru car!!! worse bank every. Very very very very very very very slow.

  Response from the owner

  Hi Tom - I'm sorry that you had an unsatisfactory experience at the Credit Union. This is not the type of service that we strive to deliver to our members. I would appreciate the opportunity to hear more about your visit and how we can improve going forward. Please contact me directly at [email protected]

• S

  Sheena H
  1

  ATM is down/closed on several occasions. Today I went there to make a deposit at the ATM, is the ATM working, yes...but of course they don't have any envelopes to make a deposit which of course you NEED to make a deposit unlike other banks. So now my account will overdraft tomorrow; thank you HFCU.