Harborstone Credit Union Borgen Blvd, Gig Harbor

Harborstone Credit Union Reviews

• J

  Justin Justiniano
  5

  Gabrielle Kirchner was awesome in helping me complete my transaction quick and efficiently over the phone and email. She went above and beyond in helping fill out the form, finish my transaction and gave me options where I can get cash out. Thank you.

  Response from the owner

  Thank you for sharing Justin! We are glad to hear Gabrielle was able to help you get cash out of your accounts. We will be sure to share your kind words with her. We appreciate you membership and look forward to serving you next time!

• K

  Kyle Pilkey
  1

  Just left Harborstone credit union Gig Harbor, they refused to accept my “rolled” coins for deposit. They said it was against the rules to accept change since I was using a shared branch, and to contact my bank to find out why. Well I immediately called my bank (QualstarCU) and they said there is no such rule! Of course they had closed by the time I had finished talking to my bank. It’s pretty clear to me that they made the rule up to avoid having to process the change which I had already rolled. Terrible service!!!

  Response from the owner

  Hi Kyle, we apologize for your recent Shared Branching experience. Shared Branching offers convenience for members at participating credit unions, however, each credit union may have slightly different guidelines in services provided. We appreciate you taking the time to share your feedback for future consideration.

• N

  Nathan Fahey
  5

  In the midst of all of the covid precautions the staff at harborstone made my foreign banking transaction simple and streamlined. From making my appointment, walking me through the process, and contacting me promptly with my conformation. If you haven't had the opportunity to do business with them I would highly recommend it!

  Response from the owner

  Thank you Nathan! Your kind words just made our day. We appreciate your membership and are grateful for opportunity to serve you. See you next time!

• B

  Beth Peterson
  5

  Part of a group of a local credit unions, they have great service and plenty of good financial products, and both inside and drive up help, as well as a drive up ATM. I've been with Harborstone for 20 years, and financed my vehicle with them; it was great to have the bargaining power when haggling at the dealership.

• L

  Lucas Schultz
  5

  I've been a member for many years and have had nothing but positive experiences. The service is always very personal and they always go above and beyond to help. Also, because they are a credit union, there is no charge for many of the services that the big banks charge for. Special thanks to the Gig Harbor branch.

  Response from the owner

  Hi Lucas, thank you for taking the time to leave your positive feedback. We appreciate your membership and will pass along your message to the Gig Harbor team.

• J

  J. D. Moody
  5

  I appreciate Gabriella and Claire at the Gig Harbor office taking the time on a Saturday morning to fully address my inquiry and to provide me the material which I required to finish an audit of my checking account.. Thank you.

  Response from the owner

  Thanks for sharing with us, J.D.! We appreciate the opportunity to assist you on Saturday and look forward to seeing you next time! Take care.

• W

  Wayne Brager
  2

  Worst costumer service I have ever had to deal with can't call the bank ever for anything ever takes forever to get to someone and if you shop online you will have to change your card everytime you buy something but you won't know that until you can't use your card stupid stuff worst bank on the planet

  Response from the owner

  Hi Wayne, we’re sorry for this experience. We pride ourselves on good customer service and are doing our best to serve our members in this time of increased call volumes. Protecting our members from fraud is also a top priority for us to ensure safety and security. For the quickest service, please schedule an appointment at harborstone.com/appointment for either a call-back or an in-branch appointment. Thank you for your patience!