Happy State Bank 98th St, Lubbock

Happy State Bank Reviews

• R

  Randy Houston
  1

  Since they merged with another bank you can no longer get help thru their phone support. When calling they have over 100 people in queue waiting. When you go into the branch they do not know how to resolve your problems with the account. Im sad to say this was not how the bank was run before the buyout/merger. I no longer feel like a valued customer now i feel like just a number.

  Response from the owner

  Happy State Bank, a division of Centennial Bank, strives to provide excellent service to our customers. We have received your complaint and acknowledge that you felt you were not given the attention and gratitude you deserve. We want to assure you that we will take the opportunity to address your concerns within the Bank. We offer our sincere apology. We know you have choices and appreciate you choosing Happy State Bank. Feel free to contact us with any further concerns at https://www.happybank.com/about/contact.

• E

  Eddie Pyle
  5

  We moved our business and personal accounts over to y’all a month ago after our old bank was bought out and we have been absolutely blown away with the level of professional curtesy we have received! Doralyn went above and beyond taking care of us and we couldn’t be more impressed with y’all. Thank you so much.

  Response from the owner

  Thank you Eddie for the great review. We are so Happy that Doralyn took such great care of you. It's great to hear these stories.

• W

  Wendell Spencer
  1

  Always closed. ATM'S always out of service. Internet access is very difficult. Can't speak to anyone locally. DO NOT bank here!

  Response from the owner

  Happy State Bank, a division of Centennial Bank, strives to provide excellent service to our customers. We have received your complaint and acknowledge that you felt you were not given the attention and gratitude you deserve. We want to assure you that we will take the opportunity to address your concerns within the Bank. We offer our sincere apology. We know you have choices and appreciate you choosing Happy State Bank. Feel free to contact us with any further concerns at https://www.happybank.com/about/contact.

• R

  Ron Martinez
  1

  The absolute worst bank, I felt 100% discriminated upon. I just wanted to cash a check and they asked for a second form of ID. So I gave it to them and then 10 minutes later requested my SSN to verify my status. Mind you the second forms of ID was both my VA card and my Navy Federal Credit Card. I work in finance and know that is 10000 and over that your ssn is needed for tax purposes. This was straight up profiling. HAPPY STATE BANK MY A__!

  Response from the owner

  Hi Ron I did some research on your situation. Our employees were following protocol and explained that a couple times. We hope that all of your questions were answered.

• T

  Traci Lincoln
  5

  I am so "Happy" to move our personal and business accounts. It was so easy and the best customer service that we've had in a long time! Warm and inviting! Thank you Jay House and Ashley Minor for making it a great experience! Lonny & Traci Lincoln

• D

  Dot Gale
  3

  Drive thru tellers turn off their speaker after greeting you. I guess they don't care what you might be trying to tell them, like asking a question. Just rude. And so very fake. Like someone saying....Hello, how are you? Then turning around and walking off. It just sounds good, but don't really care.

  Response from the owner

  So sorry that this has been your experience. This is not the Happy way. Thank you for pointing out this problem so we can fix it.

• B

  Brad Cowan
  5

  Just moved to Lubbock and I must say this was Absolutely an incredible experience! So helpful with setting up accounts, despite the Covid situation! Employees truly care and make you feel like priority, no matter what your there for. Definitely will recommend and be loyal to this company.

  Response from the owner

  Hi Brad! Welcome to Texas and welcome to the Happy family! We are so glad to have you as our customer and can’t wait to build our relationship. There’s nothing we cherish more than our Happy friends and neighbors, and that includes you. We wish you and your family a blessed Christmas!

• A

  A.R. H.
  1

  When calling the bank no one answers the phone.

  Response from the owner

  Happy State Bank, a division of Centennial Bank, strives to provide excellent service to our customers. We want to assure you that we will take the opportunity to address your concerns within the Bank. We offer our sincere apology. We know you have choices and appreciate you choosing Happy State Bank. Feel free to contact us with any further concerns at https://www.happybank.com/about/contact.

• B

  BlutoBird
  5

  Outstanding customer service. HSB goes out of their way to ensure customer satisfaction. I've never been happier. It feels like home.

• J

  Jay Treat
  5

  Great bank, the very best we have used in over 50 years.