HAPO Community Credit Union Se Mill Plain Blvd, Vancouver

HAPO Community Credit Union Reviews

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  Sheri Carrillo
  5

  I have to say I've had the best experience at this credit union this morning. I was treated with the upmost respect, even with me not feeling well. They helped me with everything I needed today. Thank you to the clerks who helped me today!

  Response from the owner

  Thank you Sheri! We are so glad our team provided you with a great experience. Thank you for being a member!

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  Daniel Fred
  1

  This place is a joke. They make it extremely difficult to accomplish even the simplest of tasks. I believe its intentional because they make money off of their lack of technology.... Their systems are so outdated its astonishing to think they are able to stay afloat. Worst banking experience ever.

  Response from the owner

  Hi Daniel. Would you be willing to fill out our feedback form at https://hapo.org/feedback? We'd love to hear more details on your recent experience so that we can better serve you. If you fill out the feedback form, someone from our team will reach out to you directly.

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  Jed Curran
  5

  Every time I call to make a payment on my loan the staff is so friendly and helpful! Really considering making this my main Credit Union.

  Response from the owner

  Thank you Jed! We would love to have you as a member! You can join anytime online at hapo.org.

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  Angelyka C
  5

  I've never had issues while using this institution. Customer service has always been friendly and willing to provide help or answer any questions I have. I've never had any misunderstandings with the hours of service, nor have I ever felt cheated here. I will continue to use HAPO.

  Response from the owner

  Thank you Angelyka. We appreciate you and are so glad you're a member of HAPO!

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  SHAWN KENNEDY
  5

  FANTASTIC BANK, GREAT RATES, EXCELLENT CUSTOMER SERVICE, FOR REAL, BEST BANK OUT THEIR

  Response from the owner

  We love to hear this! Thank you Shawn!

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  Tred Smith
  1

  This branch was the worst for me. They must train their employees to be more pleasant and professional. This is not a branch I would recommend. This credit union should be avoided.

  Response from the owner

  We would love to look into this further. Would you be willing to fill out our feedback form at https://hapo.org/feedback with your contact information and more detail so that our team can follow up on this matter?

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  B T
  5

  I have had this bank for almost 29 years and was excited for the Vancouver branch to open since we’ve been living in Western Oregon for over 25 years. The branch people are very friendly and helpful. I’ve lived in three different states and have kept this bank because of the great interest on my savings accounts and all the extras. We’ve had car loans through them and their rates have always been lower or compareable to the dealer for a new car.

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  Landon Merrill
  2

  Took well over an hour to ADD a checking account to an existing savings account. Agent that helped me was doing so remotely (via video call) and kept getting what I wanted wrong. After everything was "finished" I tried to make a deposit, only to find they messed up the account and it would not work! They couldn't even print me a debit card like they promised! Complete waste of 90 minutes. If their auto loan rates were not so competitive, I would have no reason to use them.

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  Chyenne Berrien
  1

  Criminal institution! They are worse than a big bank! Worst experience I’ve ever had with a financial institution!

  Response from the owner

  Hi Chyenne. Would you be willing to share more information about your experience with us via our feedback form at https://hapo.org/feedback? If so, someone from our team will contact you directly.

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  Sulamita Ivanov
  1

  The most inconvenient bank ever. Can’t even update my auto payments with a new bank account online. Literally doesn’t allow any updates made. What a waste of time.

  Response from the owner

  Hi Sulamita. We apologize for your frustration. You should be able to update payments online if you set things up through our web payment center. If you're having difficulty making updates, please reach out to our contact center and someone should be able to assist you. You can reach them via chat at hapo.org or call 509-943-5676.