Hancock Whitney Bank Ambassador Caffery Pkwy, Lafayette

Hancock Whitney Bank Reviews

• K

  Kay Jo
  1

  This Bank is a crooked! They are trying to say I overdrafted $900 and I didn't overdraft at all! So many people I know who dealt with this Bank had the same problem. They don't get much business so they steal to make money!

  Response from the owner

  Thank you for your review. It is our goal to achieve 5 stars. We are forwarding your comment to the appropriate Financial Center for review.

• V

  Vinnie Mac
  5

  Fast service, friendly staff. They greet you as soon as you walk in. The young lady in banking services (in the first office on the right when you walk in) was very helpful. I sorry, I don't remember her name. I needed signature certification and she really made a great effort in finding someone to help me with what I needed. She even called another branch to find someone for me.

  Response from the owner

  Thank you so much for your 5 star feedback!

• D

  Donna Lavergne
  1

  I was a previously satisfied Midsouth customer. After the buyout, the transition did not go smoothly at all. I switched to Chase where they give you $300 to open a checking account and set up direct deposit! No minimum balance required! Their online bill pay is also awesome and very easy to use compared to Hancock Whitney. Also, the employees are friendlier.

• M

  Michael Moreau
  1

  Worst bank I ever dealt with, they were incapable of providing you with an accurate amount in your checking account. Call in and you'd get one amount, check an ATM you'd get another, check online...another number. I moved on to Chase, a million times better.

• M

  Monique, Veillon
  1

  The new hours are 9-4 …. People work and lafayette traffic doesn't allow for lunch time service. Very inconvenient hours.

  Response from the owner

  We are very sorry for this experience and have tailored our hours to be able to open as many locations as possible at this time. We will pass your feedback to our retail team.

• J

  J S
  5

  Truly the Best bank i have ever dealt with. i have used them for at least the past 6 years and i couldn't be more satisfied, they always take care of you and are very professional and friendly!

  Response from the owner

  Thanks so much! We work hard to exceed our customers' expectations and to create lifelong banking relationships. Sounds like our team is getting the job done! (Tori-Marketing)

• S

  Skyli Bourque
  1

  One word: Rude. Didn't tell me good morning. Ask me how I'd like my cash. And then took forever to get me my 20,10,5s.

• a

  anna cod
  1

  They now charge $7.00 to cash a check if you do not have a checking account with them! It's not their money or their account, they have NO RIGHT TO DO THIS!!!

• D

  Deborah Theriot
  1

  I miss mid south, HW is so unsatisfactory

  Response from the owner

  I'm very sorry to hear this. We aim to always provide 5-star service.