Hancock Whitney Bank E Interstate 30, Rockwall

Hancock Whitney Bank Reviews

• W

  Whitley Martin
  1

  Absolutely never again, they got my first and last direct deposit. I would not recommend doing any big purchases with this bank. Customer Service is USELESS, no one can help you. I went right back to BOA after one interaction with a CSR and a terrible fumble on my account. You’re better off getting Chime.

  Response from the owner

  We are very sorry that you had this experience. I have passed your comments to the financial center manager at that location. Please let us know if there is anything we can help with.

• J

  Julian Merghart
  1

  This scandalous bank charged me $9 in fees to take out $20 - what a scam! They charge $2.50 just to check your balance! Avoid!

• R

  Rickey Turner
  1

  Seriously what kind of bank isn’t open on a Saturday ALOT of people find it hard to make it to the bank on weekdays before they close 🤦🏽‍♂️

• E

  Elizabeth Crider
  1

  Terrible service, terrible customer customer skills and lots of hidden fees. Hours are not like other banks to be able to take care of your business timely.

  Response from the owner

  I'm very sorry to hear about your recent experience. We have passed your feedback on to management and someone will be reaching out to you.

• W

  William Hill
  4

  Good bank. Only wish the lobby was open more hours. Hard to make it in during the week.

• K

  Kazid Chandler
  5

  Helpful ladies always nice very professional I love this bank

  Response from the owner

  Thank you for a 5 star rating! We work hard to exceed our customers' expectations and to create lifelong banking relationships. Sounds like the team in Rockwall is getting the job done! (Tori-Marketing)

• G

  Godfrey Fergus
  5

  Great bank and great customer service!

  Response from the owner

  We appreciate your 5-star review!