Hamer Honda Reseda Blvd, Reseda

Hamer Honda Reviews

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  Samir Gandhi
  5

  My purchase experience was very easy and smooth. I work with internet sales manager Mauricio was very polite and honest. He was very easy to work with. He provided excellent customer service. Finance Manager Gergio Armani was very good and friendly. Best ever car purchasing experience ! I will strongly recommend to my friends!!

  Response from the owner

  Samir, Thank you so much for your amazing review! We are very pleased to hear that your experience was very pleasant!

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  Jauton Robbins
  5

  Armen (Car Salesmen) and Mike (Sales Dir.) were friendly and professional. I was able to find a car I like within my budget. Unfortunately, waiting to meet with the Finance Mgr was extensive. Yet, I was provided with lunch in the interim, which made me feel content and grateful.

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  melissa j
  5

  Absolutely amazing customer service!! Friendly,helpful,and makes you feel comfortable..anything you could ever ask for in a dealership!!!

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  norma
  5

  Hossein and Mike were great in providing us options for our new Honda. Same day appointment was made available to us and customer service was great. Overall great experience and I strongly recommend.

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  Andre Almond
  2

  I went into honda, just trying to get some information on options they had for people trying to buy a car with buy credit. I explained my credit score was low and advised them that i did not have a down payment in had, but would come back later in the month when i would have the money, but i wanted to know my options or if they could work with me. the sales rep at the front desk was not very helpful, and he seemed to be dis-engaged while speaking to me. So, after i explained my credit score and circumstances to him, the only thing that was offer to me was a lease option, which require a 610 credit score and i pay 350 per month, but i didnt get much more information than that. I left the dealership with less information that went in with, got no options/information for the questions that i asked. overall was not satisfied with my visit, i know where i am not buying my first car at.

  Response from the owner

  Andre, we are so sorry to hear about your experience with our dealership. If you would like to talk with us about what happened more indepth, please reach out to [email protected]. We'd really like to see what we can do to make this right. Thank you!

• K

  Kevin Chung
  5

  Gabrielle, one of Hamer’s most recent employed salesman was outstanding! Patient, compassionate, and relatable. Made the process fun, even if it was a little lengthy - the time flew with him. Impressed and happy with his service! Jeremy, his manager, was also highly compassionate and helpful. David, who wrapped up the deal, was helpful and friendly, too! Overall great experience.

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  J O
  5

  I had such an amazing experience with Hamer Honda in Reseda. I walked in thinking I was gonna settle for a pre owned car thats within my budget like everyone was telling me- given that I am an immigrant woman who does not have enough credit history. I don’t know how my saleswoman Celica did it but she worked her magic and she was very honest with me and suprisingly I got the car that I really like she took the time to learn about my situation I never felt discriminated like what other dealers made me feel, everyone was welcoming and was willing to work with what I could bring to the table they respected my decisions and were never pushy! They are amazing, all the way to the finance manager! I highly recommend this dealership!

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  Denny Leynes
  5

  We really have a great experience with Hammer Honda . Our salesperson Drew Wilkinson made our deal a no-hassle one . No haggling and no pressure at all , just straightforward approach . That’s what we love about this dealership . I’ll recommend them to everyone !

  Response from the owner

  Hi Denny, we are so happy that you are happy with your visit here! If you need anything else in the future we would be happy to help you! - Hamer Honda Management

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  Mark
  1

  My first Service on my vehicle was terrible. My advisor was veronique and I just bought a Hyundai Santa fe Sport from them a month earlier. I had a airbag warning light issue and drew from Sales told me to bring it in right away. So I'm in Service center told veronique the issue. First thing she said without asking anyone else there. "We don't work on Hyundai's you have to take it to a Hyundai dealer." Not what you want to hear from a Dealership you just bought a car from. So why do I have a honda advantage care agreement for a Hyundai that they don't have parts for and they have to order the filter and they have to drop it off to Honda Dealership so they can install it in my Hyundai and by the time they finish it's been 2 hrs. Also they already had done a oil Change on it before I bought the car. Ignorance on her part of not looking at the last maintenance on the vehicle. She never informed me of what Services was to be performed at 40, 000 mile maintenance. I bet if I was to schedule a oil Change on my vehicle a week later that she would do it without looking at the previous maintenance that was done. I was expecting great Service and all I got was a oil Change that should have not been done. I guarantee you that I will not go back to them for Service thanks to veronique. When you go to have Service done on your vehicle wouldn't you want to know what they will be doing while you wait. Lack detail and information and communication with her co workers on asking questions about my Airbag warning light issue. Not good at all. You would expect more from a big Dealership than the Service I got.

  Response from the owner

  Mark, we are very sorry to read about what happened during your last service experience with us. I would like to further talk to you about this. Please email me at [email protected] and I will do what I can to help you out, thank you. – Ben Ariz, General Manager

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  Steve Y
  1

  I arrived around 3pm in order to have my car serviced. After pulling up, the serviceman responsible for the service den placed the number cone on my car and asked me to wait for a representative to check my car in. I stood by my car and waited. And waited. And after 30 minutes of waiting, of watching representatives looking down at the ground as they walked out of the office so as not to make eye contact, of waiting for anyone to give me more information, I decided to leave. I know that this review is merely a drop in the bucket, largely because I know from experience that they make a point of soliciting reviews from their customers. Normally their solicitation asks me to vouch for the service person that helped me, and so here it is: I'd like to thank No One for helping me today. No One was a great representative that sped the process along. No One was professional from my first interaction to my last, or any point in between. No One gave me a quote, No One told me how long the wait might be, No One gave me a head's up on their shuttle service, and No One valued my time. I'd like to give a shout out to No One since No One on the Hamer Honda service team seems to have existed. What's funny is that a generic message from someone at Hamer is likely to respond to this message faster than I was helped today.

  Response from the owner

  Hi Steve, we are sorry that it took so long to get your car serviced that you left before we could help you. If you would like, please email me at [email protected] and I will do my best to help you out, thank you. – Ben Ariz, General Manager