Hallmark Hyundai North Steed Rd, Ridgeland

Hallmark Hyundai North Reviews

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  Cameron O'Daniel
  5

  I have never been a foreign or import vehicle fan, I chose to go to Wilson Premier to shop around and see what would fit my interests. I was welcomed with open arms by the staff who were all very knowledgeable. I sat down with Roddy Merritt who asked me just about every question possible for what I wanted to fit my needs. After careful consideration and budgeting I was given a number of choices to choose from where I found the car of what seems like dreams! I would like to thank everyone at Wilson Premier Hyundai for such an amazing experience and outstanding customer service! I am enjoying my brand new Hyundai Veloster to the fullest!

  Response from the owner

  Cameron, Thank you for your business and I am so glad we could make a believer out of you! Hyundai builds the best car in the world but because of mistakes 25 years ago they don't get credit for it like they should. That's why when someone comes and looks/drives a Hyundai, they are usually very impressed. I appreciate your business!! Doug Wilson President

• A

  Angie Evans
  5

  I was looking for a car and wasn't to sure if I would qualify for even a used one but a salesman by the name of Ryan Moore got me a 2015 Hyundai Elantra. He fought hard to get me one and he did. I just love it. He is an AWESOME and FANTASTIC GUY.... I am telling everyone I know about him and all the employees there. That's a great bunch of friendly people there. They really care about helping someone. Thanks again Ryan... Angelia Evans

  Response from the owner

  Thank you so much for the review, Angie! Ryan truly does care about the people who walk through our doors, and that goes for all of us here at Wilson Premier Hyundai. We're so happy we were able to get you that 2015 Hyundai Elantra! If you have any further questions please don't hesitate to give us a call!

• B

  Bill Lunsford
  5

  Renier and Justin made our car shopping experience wonderful. Justin is an expert on all things automobile and carefully took time to explain all aspects and features of all of the cars that we looked at. Renier went above and beyond to make sure we received the best option for our needs and ensured that we left with a positive experience. I highly recommend these guys and Wilson Premier Hyundai. You won't be disappointed if you shop here!

  Response from the owner

  Bill, thank you so much for the kind words. I greatly appreciate your business! - Doug Wilson

• B

  Brandon Smith
  5

  Great experience. No pressure. Friendly, clean atmosphere. Rob Lock was our salesman, and he was laid back, polite, informative, and helpful. Butch helped us out by making it a good deal. And Nate expertly explained the terms of our financing. I recommend these guys to anyone looking for a new ride.

  Response from the owner

  Brandon, Thank you for your business! We are glad to hear that your car buying experience was stress free! We have a great team here at Wilson Premier, and we look forward to helping you with any future needs! Best regards- Doug Wilson- CEO/ President of Wilson Auto Group

• R

  Ray Brooks
  4

  Product Specialist Jerome Williams greeted me on my first visit. He was always VERY, VERY helpful and willing to listen each time I visited. After looking at the Santa Fe, I decided that I would test drive different SF models ( Jerome has lots of patience ) and fell in love with the longer SF fully loaded with a V6 engine and 3 row seating. I purchased it the first week in December. Overall, I had an excellent purchase experience from dealing with Jerome to the Finance Department. I also ordered some accessories and Brad in the parts department was very helpful and courteous. The service department is also friendly and helpful. They seem to genuinely care about the customer's needs and expectations. I only could give 4 stars because my new vehicle was delivered with a dirty exterior and cloudy, filmed interior windows. On two, separate visits they still could not get it clean. I do realize the highway construction in the area contributed to some of this, but I was disappointed that a dealership selling $60k vehicles could not properly detail a brand new SUV. I ended up detailing it myself and it looks beautiful. I also have some type of shake, wheel balance problem ( since delivery ) that cannot be resolved. The service manager, Michelle Lee rode with me and confirmed it, but on driving another similar model, we determined that this was present on it as well. I'm assuming this is a tire or wheel issue from the factory and I'm hopeful that a fix will be in my future. ****UPDATE 3/1/15**** The dealership was able to determine that the wheel issue I was having was actually due to defective tires. After replacing all 4 tires my Santa Fe is perfect now. Many thanks to their fine service department. I highly recommend this dealership if you are in the market for an automobile. Friendly faces and very helpful staff. Once all the construction is complete, it will be easy to get in and out of the dealership.

  Response from the owner

  Thank you so much for the review, Ray, and we're glad you had a great experience with our staff! We truly apologize about the dirty exterior. With the construction it does make it difficult to keep them clean, but we do the best we can. Thank you for addressing the issue, we are working on solutions to make this work! If you ever have any questions please don't hesitate to contact us. We hope to see you soon! Thank you for the update on the tires...glad we got that taken care of for you. I am real proud of our service department and it's encouraging to get feedback like yours. Please call on me if I can ever be of assistance. Doug Wilson President (601)856-6423

• E

  Erin Mahaffey
  5

  Went to Wilson Premier with little idea of what I wanted in my next vehicle. Stephun James was great working with my husband and me until we found the best fit for us. He was super friendly and knowledgeable. I could not have asked for a better experience. Thank you Stephun and Wilson Premier!

  Response from the owner

  Erin, Thank you for allowing us to help you with your transportation needs! We appreciate your business and look forward to seeing you at your first oil change! Have a great day, Lauren Wilson Wilson Premier Hyundai General Manager

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  Dot Barnett
  5

  I love my new 2021 Sante Fe. My buying experience was so enjoyable. Lauren Wilson and Tom Grant made me feel right at home. Thanks so much. Dot Barnett

  Response from the owner

  Dot! Thank you so much for your 5 star review! It was so nice meeting you and I am so glad you love your new Santa Fe! Have a great day! Lauren Wilson Wilson Premier Hyundai General Manager

• L

  Lorena Bermudez
  4

  They worked with me for several weeks, I was picky but Steve did come through and got me the car I needed ! I am so happy with my purchase. Staff was friendly and always made me feel welcome. As it should be! Thank you guys ! The only hiccup was the financing, I could have got a better rate with a credit union...

  Response from the owner

  Mrs. Bermudez, Thank you for taking out the time to give us a google review. Steve Sparkman is one of the best that we have on our Sales Team. We appreciate your business, and look forward to seeing you back in the dealership for your first oil change. Have a great day! Steve Cooper Wilson Premier Hyundai

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  Tracey Carter
  5

  Great dealership, and great folks to work with. Jerome Williams loves his job, and goes over every detail. All of the people we talked to were professional and courteous. We traded a 2004 Toyota Sienna, and purchased a 2014 Hyundai Santa Fe. Can't say enough good things about the car and the experience. We'll be shopping there again. Thanks Jerome, Wayne and Tony!!

  Response from the owner

  Thank you so much for the review, Tracey! Jerome ALWAYS takes care of his customers. We love him. We're very happy to know you enjoyed your shopping experience with us! Enjoy that new Santa Fe!

• A

  Amy Foerster
  1

  We found a used vehicle we really wanted to purchase online through this dealership. We contacted the dealership to show we were very interested and wanted to make sure it was still available. They not only returned 1 email but 2 and we even spoke with them on the phone. My husband then took 1/2 a day off work and we proceeded to drive 4 hours to purchase this vehicle, only to find out it had been sold. Not sold to a person that day, but to a wholesale company days before!! Not only did we waste 8+ hours of our day, my husband missed 1/2 a days work! When we asked to speak with the manager about things, he wouldn't even come speak with us, only offered to fill our tank with gas for the inconvenience, which we declined! A tank of gas does not come close to making up for the horrible customer service that was represented. I will say the salesman was very nice and tried his best. But when you tell someone that is 4 hours away that you are going to get the car cleaned and have it pulled to the front waiting for you to arrive, the least you could do is call when you realize that a mistake has been made and the car is no longer there. We are still absolutely baffled at how you could treat potential customer that way!

  Response from the owner

  Amy, I am sorry we sold that vehicle out from under you. I understand how you feel but all these cars are for sale all the time. We got the opportunity to sell the car to a buyer with cash and having no deposit on the car, we sold it. We stand behind all cars we sell with a free 3 month/3000 mile warranty. We love to sell cheap, under $9999 cars but if a car will not run and drive right, is unsafe or has thousands of dollars in problems, we do sometimes wholesale them. We never wholesale cars that are nice, retail able cars that we would put our name on the back of. You might thank your lucky stars for not getting an opportunity to buy that vehicle. Our free used car 3 mo/3000 mile warranty is 50/50...so I bet if I didn't want to take a chance on my half, you wouldn't have been happy about paying half for a ton of repairs or problems either. Perhaps we should have pushed you harder to put a deposit down to "hold" the car but we have customers who say they are coming to look and don't show up on a daily basis. Maybe we can find something else and make you a great deal to make it up to you if you will give us a second chance. Something that is nice, clean and affordable that doesn't have thousands of dollars in problems. Doug Wilson