Gustman Honda W Spencer St, Appleton

Gustman Honda Reviews

• j

  jon block
  5

  I absolutely love this dealership. I have been the 3rd person in my family to buy a car from Richard Panske at this dealership. My mother bought a 2016 Accord, sister bought a 2016 CR-V, and I recently upgraded to a 2018 Civic. Richard took the time to go over differences between the different models and made sure I had the exact car I wanted, right down to the choice of color. The service department is great to deal with as well! I had a 2009 Accord before my Civic, and they always took great care of servicing it and never tried to up sell me like most every repair shop does. I even had a coupon for $20 off $150 dollars of service on my old car which I forgot to bring in, and the still honored it the next day when I came back and refunded $20 to my credit card. My entire family has always had such great customer service with Gustman Honda in Appleton dealing with sales and service. They are always looking out for the customer's needs and do a great job servicing us. They have definitely made me a customer for life and I can't say enough great things about them. I am constantly telling my friends who drive domestic cars and trucks to go see Richard Panske at Gustman Honda and jump on the import train because they are amazing!

• I

  In Christo
  5

  I had a great experience with Al in sales. Service is good, though I do avoid Bob. Seems that he doesn't really like me for some reason. The other guys have been top notch and super to deal with. I plan on buying future Hondas from Gustman.

• z

  zuinao
  5

  Went there a few years ago for service on my old Civic. Normally I avoid dealers like the plague, but I had few options at the time. They were courteous, efficient, reasonable, and didn't try to find anything extra to fix. Just lately my key broke, and when I called to inquire, the price they quoted me was $50 cheaper than my local Honda dealer.

• T

  Terry A. Nyman
  5

  We keep coming back to Gustman Honda since we trust them to give us a good deal -- and I think they always have. Dan is very responsive to our needs and we trust him. He doesn't try to pressure us into adding on things we don't want or need. Scott in service is very knowledgeable and we trust his judgement when it comes to servicing our vehicles.

• R

  Rae Ann Wetzel
  1

  They do not deserve even one star...... I had to pick something in order to post this. I wish I could give a negative 100 to Chad and the other salesmen at Gustman Honda. My son really liked an Impala on the lot. Our entire family drove to Appleton on Saturday and yes there was a tornado and the power was out at the dealership. First, the men were outside smoking and just pointed to where the car was sitting in another lot and stated we can't do anything as we don't have power. My son's wife stated as we walked to the car that from a customer service aspect that was horrible and someone could have walked us to the car. Not one of the men working seemed happy to be there and Chad even stated he was surprised that they were still open due to having no power. Well, to get to the real explanation of my review - I wrote out a check for $500 to keep the car for my son continuent on an overview by our mechanic of the vehicle on Monday. The car again looked and rode amazing. However, our mechanic found a mouse nest in the motor, and over $2,000 of work that would need to be done three months after my son would own the car. My husband went back to Chad on Monday with the car and explained this. Chad crossed his arms and stated well with your budget you are not going to get a perfect car. WE know this but we don't expect what our mechanic told us. Our budget is $10,000 cash purchase for a used car to help our son out. This was the start of my husband's fun in trying to get my $500 back. Chad stated that they would remove the mouse nest from the motor and fix the brakes but that is it. So there was no deal and my husband wanted the check back. We wanted all the scheduled maintenance done or $2,000 removed from the price of the car per our mechanics findings. Chad proceeded to tell my husband that my check had been cashed, which the manager told me would not happen while I wrote out the check and handed it to him on Saturday. Chad told my husband to go to the front office, or something to that effect. Several salesman and manager ganged up on my husband and said that they wanted to complete this deal and they basically did not believe our mechanic and they brought out a list of everything that had been done to the car before going on the lot. My husband did reply that he could go get the mouse nest out of the motor now to show them. The manager told my husband not to get lippy with them. My husband felt intimidated and bullied. They then handed over MY check for $500 that was not cashed as Chad had stated. Chad did lie to us as the check was never cashed. Do NOT go to GUSTMAN, please, they treat people like dirt.

  Response from the owner

  Hello Rae Ann, thank you for taking the time to leave us your feedback. Unfortunately your buying experience you perceived as not a good one and we will utilize it as a learning tool to better our sales process. We strive to treat each and every customer that we deal with with the upmost respect, and our high ratings will show that. In regards to your review, every item that was discussed as being "sub-standard" is actually not safety related in any way. The brakes, tie rods, battery, etc were all within manufacturer specifications. We take pride in each and everyone of our vehicles and make sure we set them up as if we were personally driving them our self. Please do reach out to any of our management staff at 920-733-6693 to further discuss. Thank you for the opportunity and your time.

• J

  Justin Casper
  5

  Gustmans is hands down the best dealership in the fox cities, you won't be disappointed when you come here. This place treats you like a person not a customer They are willing to work with you no matter what your situation. Ken and Cory in the body shop are excellent folks to work with, from experience I can say they take pride in their work!

• J

  Jennifer LaLonde
  5

  I've been taking my Subaru here since day 1. This is where I purchased it, new, and they've been amazing and helpful the entire time. Things go wrong with vehicles, it's just life, but they have been as helpful as possible with each bump in the proverbial and real road!

• J

  Jason
  1

  $383 for a paint job that my 9 year old can mirror. Poor job Gutsman Honda and the service guy has no answer for. What a shame! Wonder why I didn't want to go there in the first place. Bergstorm it is from now on. EDIT: This place have their employees writing positive reviews to make up for their bad reviews. It really explains about this place!

• C

  Cathy Brooks
  4

  When I first bought my car we had the weather shield put on. 5 years later they put it on again. They cleaned my car inside and out really good. Removed some stains that were on the back seat. It was like a brand new vehicle. They did an exceptionally job.

• S

  Senwang Lee
  1

  HORRIBLE SERVICE!!! Dropped my 12 Odyssey off to get serviced. Called 2 days later to inquire about it. Service writers blew me off by giving me the usual someone will call you back spiel or we're busy. My van was their for 1 week!! No one looked at it or even attempted to diagnose it. Only reason I took it here is because my van still has extended warranty and it's close to my house. Anyone looking to bring your car in for service. DO NOT bring it here!!! It's not called the Stealership for any reason. They steal your money and time.

  Response from the owner

  Hi Senwang Lee, please feel free to call Scott our Service Manager to further discuss your concerns. His number is 920-733-6693 and is available anytime. Thank you