Gulf Coast Educators Federal Credit Union - Pearland West Broadway St, Pearland

Gulf Coast Educators Federal Credit Union - Pearland West Reviews

• J

  Jae H
  4

  When we came in at about 4:30pm, the lady sitting at a computer in the lobby never even acknowledged us. However, Troyelle improved our experience when she came out. She welcomed us in with the highest level of customer service. She was patient, kind, and very helpful. Mr. Hedrick was also a wealth of knowledge about mortgage lending. I feel so much more informed and prepared after speaking with him. I'm really glad I happened upon friendly, knowledge staff, especially after walking in and feeling unimportant. If the officer had not spoken to us in the lobby, I may have assumed we were invisible at first.

  Response from the owner

  Thank you for letting us know that our team members salvaged your visit. We will share your feedback and use it as a coaching opportunity.

• B

  Brandon Capelo
  5

  I've been a member just about my entire life as both my parents were career educators. I can honestly say in 30ish years of doing business gcefcu has always been available, competent and willing to assist in all financial facets of my personal and business (DBA) finances. Kelly the bank manager at the Pearland branch is exceptional and I have nothing but good things to say about Brittany Thompson in the loan department. Both of these ladies go above and beyond to help me achieve my business and financial goals. Very happy lifelong customer here!

  Response from the owner

  Thank you Brandon for the kind words and 5 stars. We appreciate it greatly.

• E

  Eric Tillman
  5

  Troyelle Calligan has been extremely patient and diligent in helping us take care of a retired veteran whose spouse retired from an ISD in Texas. She provided accurate and friendly service. I had never been to this branch before this visit. Although it wasn’t directly for me, I acted as oversight and I must say, this was by far…. The most pleasant banking experience I’ve ever had.

  Response from the owner

  Eric, thank you for taking the time to let us know that our teammate provided such great service.

• J

  John Hawkins
  5

  I’ve been speaking with Ms. Brittany Thompson regarding refinancing my vehicle with the credit union, she’s been so helpful and pleasant in the process and answering any questions that I’ve had. I will most definitely continue doing business with her as well as recommending my friends and family. Thank you Brittany!

  Response from the owner

  John, thank you so much for the review and specifically for letting us know that our teammate did such a great job.

• J

  Just Brxndo
  1

  I setup an account with Gulf Coast as my first experience with a credit union. Why did I choose them?! Why?! It has been hell fighting to spend or receive funds with them. They block nearly all my transactions. I can’t even buy groceries. Theyre closed on the weekends which means you can’t contact them in regards to issues. Ive had to pay late fees on my rent because they have blocked my transactions several times. My credit has been impacted because of this due to the property management reporting my late payment. I’ve received my direct deposits late, when one incentive of the credit union was early direct deposit. I’ve had to call for them to release funds and verify my direct deposit with my job. I’ve missed out on business opportunities as I buy, sell, and trade merchandise online that are impossible to get and sell out in seconds but GC blocks the transactions. This credit union is getting in the way of several things and is causing a major nuisance to my life!

  Response from the owner

  We are sorry to hear of this experience. Please send us an email with your name and more details so that we can investigate this matter further and try to make it right. - [email protected].

• B

  Brent Dvorak
  5

  Troyelle was wonderful with setting things up for our accounts! Thanks again!

  Response from the owner

  Thanks Brent, we love hearing about our teammates providing excellent service.

• T

  Tyler Cleland
  5

  Amazing service! Troyelle made the process very smooth and discussed all options with me.

  Response from the owner

  Tyler, thank you for the kind words and 5 ⭐ review.

• S

  Scott McReynolds
  5

  Ms. Anderson was AMAZING !! Very helpful, polite and was able to get me what I wanted in a very short time. I would recommend her to anyone needing a loan.

  Response from the owner

  Hi Scott - Thank you for the 5 star review! We are so glad you were pleased with Ms. Anderson's service and will pass along your kind words to her.

• W

  William Clark
  5

  Pearland West good people. I love my credit union.

  Response from the owner

  Thank you for the 5 star review. We appreciate it.

• J

  Jereme Scott
  2

  Filomena was perfect she helped me with my notary she helped me with my phone she just was very courteous very kind and the kind of employee that I think you need to keep thank you

  Response from the owner

  Thank you for the kind words about our teammate. Please let us know what we can do to earn 5 stars.