Guild Mortgage Company Kingston Rd, York

Guild Mortgage Company Reviews

• A

  Andrew Allen
  5

  Shawn Kelly and his staff with RMS were awesome. I purchased a home with them in March of this year. Mr.Kelly could not have made the home buying process any easier. They went above and beyond my expectations even in the midst of the pandemic. The RMS app was fantastic and simplified everything step by step. I was recommended by a close friend, and I am happy to recommend Shawn and his staff to anybody in the market for a home. Sorry for the late review! I’ve been working way to much!

  Response from the owner

  We’re glad the process went smoothly for you and we appreciate you sharing your experience!

• B

  Brian Meyers Jr.
  5

  Worked with Diane and she is very knowledgeable and helped out throughout the process. She always answered any quesitons I have had through emails, and have responded to phone calls in a timely manner. Highly recommend for a pain free process!

• A

  April Hounshell
  5

  My experience with RMS was a great one, they easily walk you through the process if your a 1st time homebuyer and try to help you find a mortgage solution that meets your financial needs. The process is easy & automated, making getting the figures you need easily attainable. Kevin and his team are super responsive and fast if you ever have questions.

  Response from the owner

  We are so glad to hear this, enjoy your new home!

• A

  Alejandro Cora III
  1

  RMS, specifically Diane Leib was a terrible experience to work with. When working with her she was almost impossible to reach, she made my wife and I feel like we were bothering her. She shared our personal financial information with 2 realtors that we were not working with, one was a friend of hers that we were potentially buying a house from. She also only approved us for 1/5th of what we were actually approved as we closed on a house 47 days after working with her through a different mortgage company. The total experience seemed potentially discriminatory. I would not recommend RMS or Diane to anyone. Terrible experience!

• M

  Matthew Chicoine
  5

  My wife and i used RMS and had the pleasure of having Tom Lutz guide us through the process. Tom and the RMS team did a great job of communicating clearly what they needed to expedite the buying process. Their company app was a great resource as well, i highly recommend downloading it. Whenever my wife and i are ready to move, we're definitely going to use RMS and hopefully have Tom Lutz again!.

  Response from the owner

  This is great to hear - thanks for sharing!

• A

  Andrew Morgan
  5

  Tom Lutz was awesome!!! As a small business owner I knew the financing process probably wouldn’t be easy, but Tom and his team made it as easy as it could be!! Even in the middle of the pandemic Tom made the process easier then I expected and translated the underwriters needs into plain and simple English. I suggest any business owner deal with Tom!

  Response from the owner

  Thank you for sharing that with us, Andrew!

• B

  Brandy Wagoner
  5

  I have used Diane Leib and RMS for mortgages for many years and have always had a fantastic experience. Diane and her team work together to get loans closed in a timely matter and usually ahead of schedule. I would recommend her to any client.

  Response from the owner

  Thank you for sharing those kind words with us!

• E

  Erica Werntz
  1

  Initially we inquired if closing costs could be rolled into the mortgage and received confirmation that this was possible through the website. Upon further review and a $1000 commitment we realized this was not possible, which began the confusion. We worked with Diane and designed a reasonable plan but the communication was rushed, confusing, and intimidating. The underwriting began with no updates until after 3 weeks when we received the early closing disclosure which made us feel like we were on the right track. 3 days before closing there was an urgency for additional employment documentation that needed our immediate response. We tried our best to provide the information that was requested and constantly asked for reassurance but only was provided silence until hours later when it was convenient. We were given 1 hour time limits to submit specific documents but the recipient failed to give us acknowledgement until the next day despite the anxiety ridden time frame. Although we received our early CD previously, we were emailed the official CD 15 minutes before closing and no representative from RMS present. As soon as we acquired the official CD we went to the bank and left with our cashier’s check to soon find out that figure was short by $400. As the seller sat across from us crying from the loss of her husband and home for over 40 years she also left that day without her money due to the lack of organization and communication from Diane. During this entire process if we had a question we were made to feel as if we were bothering them which raised the anxiety level in an already stressed situation. I absolutely would not recommend this company.

  Response from the owner

  Thank you for your feedback, Erica. We strive for complete customer satisfaction and regret that was not your experience.

• R

  Rachel Bailey
  5

  I could not give enough stars for this company and their team of dedicated professionals. I worked closely with Rob Frey on purchasing my home. Rob and his team answered every call and email immediately to address any questions big or small. They are elites among their field. I recommend RMS Mortgage to any and all who are looking for the highest quality client service as well as knowledgeable experts.

  Response from the owner

  Thank you so much for sharing this with us Rachel! We're glad to hear that your experience with Rob and his team was everything we strive to achieve. Thanks for taking the time to let us know!

• a

  alex murri
  5

  Being a first time home buyer, the RMS team made the process so much easier for me and I really appreciate the time they put forth in making it easier. I also liked the portal that they used to keep all the documents organized during the process. Would highly recommend them to anyone else in the market for a lender.

  Response from the owner

  Thank you for placing your trust in RMS!