Guaranty Bank & Trust in Mt Pleasant, Texas W Arkansas St, Mt Pleasant

Guaranty Bank & Trust in Mt Pleasant, Texas Reviews

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  Telesha Wells
  1

  BEWARE. I have banked with Guaranty (multiple accounts) for almost 10 years and never had any issues till I moved to Houston. They told me that I would be able to bank in Houston since they have a few locations. This was the first lie. I literally have to call to Mount Pleasant whenever I have an issue because it is the location I had my account set-up. If I have a fraudulent charge and they cancel my debit card, the manager here in Houston has to call up to Mount Pleasant. On top of that, the way they post to your account is never accurate. Last year from August to December, I paid almost $1500 in overdraft fees because they weren't posting my charges and deposits in the order they happened and some I was over charged for. Since I lost my job in January, they have been declining charges (which I don't mind cause I didn't have a job), but I had a charge that was initiated on February 25th that made my account negative on February 27th. No problem with that. The problem is that when I called yesterday to see if they could let my card go through (enable overdraft since it was already negative $13) because I was stuck in a car garage in the Texas Medical Center and couldn't get out, the lady looked at my mother's account (who I am an ONLY an authorized signer on, that's it) and told me that she would transfer money from my mother's account (without any verification) and they would cancel the charge today the 28th. That upset me because why was she looking on an account that does not belong to me? No authorization or anything. So, today comes and I see that instead of cancelling the charge, they posted it. When I called and asked them about it, the lady (Gloria) told me that my account was never negative and said that I made all the transactions today. These Transactions were from the Friday and into the weekend. She then said she could cancel the transaction, but it would $29. When I asked to speak my officer (since they spoke with him yesterday), he had her take my number. At this point I doubt I will get a call back and don't really care if I do. I will just bank here in Houston with another bank.

  Response from the owner

  Hi there, We would like to better understand the details of your experience with us. Please reach out to us at (903) 572-9881. We look forward to hearing from you.

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  Crystal Freeman
  5

  Signing up for online banking online was so quick and easy. When I called the customer service number, forgive me I don’t remember her name, but she was very helpful and there was no wait time. Thank y’all so much! Very happy switching from Woodforest to y’all. 👍

  Response from the owner

  Crystal Freeman, thank you for your kind review; we are happy to pass along your comments to the team here at Guaranty Bank & Trust in Mt Pleasant, Texas!

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  Teller Bedford
  3

  Nice people, nice bank. But, there is a serious issue with their ATM's. There's usually an ATM down. It's not uncommon for multiple ATM's to be down. It's not heard of for every ATM in town being down.

  Response from the owner

  Teller Bedford, we apologize for the inconvenience 3 new ATMs have already been ordered to replace the Mt. Pleasant South, Mason’s Hardware, and the Jalapeño Tree ATM. We are working to fix the Mt. Pleasant Downtown ATM. In addition, the bank is studying deploying more ATM's in the Mt Pleasant area. Finally, we offer our customers over 55,000 surcharge-free ATMs worldwide through Allpoint. (https://www.allpointnetwork.com/locator.aspx) Thank you for your feedback and we appreciate your business. Your concern should be addressed very soon.

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  Gina Simmons
  5

  I'm very pleased here with Guaranty Bank! They are right on top of things if you have any problems with anything. Their service is great, & everyone is very kind & will help in any way. The online ne banking is great, it lets you know all your transactions & keeping up with your money & letting you know every transaction that's made thru your account.

  Response from the owner

  Thank you again for taking the time to let us know how we did. We hope you have a great day!

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  Scott Humphrey
  5

  Friendly staff, excellent service, even received my new debit card before leaving the branch. Thank you!!

  Response from the owner

  Scott Humphrey, thank you for your kind words and this wonderful review!

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  Linda Parr
  4

  Great banking friendly people ,have used this bank for years..Also used different branches ..plus the ATM......Thankful for all employees (helping make my life simpler )

  Response from the owner

  Thank you for taking the time to let us know how we did, Linda. We hope you have a great day! We look forward to your next visit!

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  Ashley Gonzalez
  5

  It was a really simple yet fun experience. I loved how kind the ladies were and how they broke down everything just so I could understand the process, as it was my first time opening a bank account. I also loved all the design options for my card!

  Response from the owner

  Hi Ashley Gonzalez, we are very happy to have provided you with such a positive experience!

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  Jack Presley
  5

  Personal banking retaining the charm of a small town bank. Surprising number of nice branch bank locations everywhere I need one.

  Response from the owner

  Hi Jack Presley, we are very happy to have provided you with such a positive experience!

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  Dennis Neuber
  5

  I've been banking here since I was in high school. Customer service is always super friendly.

  Response from the owner

  Dennis, thank you for giving Guaranty Bank & Trust Mount Pleasant such a great review! We appreciate your business and look forward to continuing to help you with all your financial needs.

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  Candice
  2

  It's always something with this bank. A problem with the app, systems were down when I deposited my stimulus, ATM didn't know the amount of cash I deposited. There's always an excuse for why my money isn't in my account or why my app isn't working. This place just isn't it for me. I gave two stars because customer service is friendly.

  Response from the owner

  Hi Candice, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (888) 572-9881 to discuss this further.