Guaranty Bank & Trust in Commerce, Texas Park St, Commerce

Guaranty Bank & Trust in Commerce, Texas Reviews

• I

  It’s V
  5

  I’ve been using Guaranty Bank for 20 plus years in Commerce, College Station & Bryan. I wish the lobby hours were more convenient- but the staff goes above & beyond to meet your needs & expectations. Highly suggest

  Response from the owner

  It’s V, thank you for your kind review; we are happy to pass along your comments to the team here at Guaranty Bank & Trust in Commerce, Texas!

• C

  Crazy Redneck White Boy
  5

  I just opened account here last week, and they have been extremely helpful with every question, or concerns I have had. They treat everyone that walks through that door like family. I can see myself using this bank for years to come. If your looking for a friendly family first bank this is the bank for you.

  Response from the owner

  Hi Crazy Redneck White Boy, we are very happy to have provided you with such a positive experience! We hope to see you soon!

• R

  Robert Choate
  1

  I have had an account there for over 10 years and had no trouble until about 2 years ago sense that time I’ve had to replace my debit card 4 times that I remember this time it was the second time in under 2 months due to fraudulent charges…. There has been a lot of turnover at the Commerce location witch makes me wonder have these charges been an inside hack? Also it just doesn't feel like home anymore no one there greets me or even knows who I am anymore. I’m not a person who likes change but I thank it is time to find another bank I know my small account won’t be missed but if this has happened to me if there are more folks out there that this keeps happening to and they decide to take there business else where it will add up at the end of the day …… Pennies do make dollars.. Its been nice till recently but enough is enough.

• M

  Mindy Ortega
  5

  I walked in to open a checking account. I had inquired at another bank and was told the manager wouldn’t be in that day and she was very busy and it might be a couple of days before I could even get an appt with her. At that time I was certain this particular bank was no longer one of interest for me. I left, drove to the next closest bank which was Guaranty. I was greeted in a professional manner, told that the person i Needed to see was “finishing up some paperwork on another account” and she would be with me shortly. Soon after Rhonda Shannon took me into her office where we discussed my options and the benefits offered. Within 30 minutes I was out the door with a clear understanding of what I could expect from Guaranty bank Thank you Rhonda for your professionalism and your time. No appointment needed.

  Response from the owner

  Mindy Ortega, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Guaranty Bank & Trust Commerce. Thank you for your kind review; we are happy to pass along your positive comments to Rhonda Shannon!

• O

  Okami Kai
  1

  I have legitimately had nothing but problems with this bank. The mobile doesn't work, I can reset my password a thousand times and it won't let me log in. My card expired and I went to get a new one Nov. 1st. I got a new card easily enough, however it wasn't connected to my account. I couldn't use it at ATMs. So I went back, got it connected to my account but instead of finding it strange that my brand new card wasn't connected to an account, they let me leave. I went to go use the card and it declined despite me having plenty of money. I call Nov. 2nd and find out that I was given a card with the numbers from my old card and that those numbers have been closed. Meaning I was given a useless card and despite 3 separate people working to get me a new card, not a single person caught that I had been given a closed card. I opted for it to be mailed in because at this point I'm beyond done. Instead of it being rushed to be delivered to me since I am literally in possession of a unusable card, it is taking the maximum amount of time to be mailed to me. This is absolutely ridiculous. 8 days without a card I can use. If I had bills to pay during those 8 days, I would hold Guaranty accountable for any plausible damages caused by my inability to have paid those bills. Luckily I didn't, but the fact that I could have is ridiculous. As soon as I get my new card, I'm paying off what I need to and leaving this bank. It's ridiculous that I have been left without a card for so long and not a single person is sorry about it. That's not even mentioning the problems that my mother has witnessed people having with this bank, nor is it mentioning that for the entirety of the time I had the old card, the ATM by the bank itself would not read my card despite there being nothing wrong with it, which meant I had to use an ATM that didn't work 99% of the time if I wanted to withdraw money without a fine. If I could give negative stars, I would. After waiting the full 5 days, I called once again and my card hadn't even been ordered much less sent out. I managed to get my card the very next day, but it is genuinely ridiculous how I went 10 days without a card.

  Response from the owner

  Hi Okami Kai, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding of your experience. Please reach out to us at (903) 886-2274 at your earliest convenience and we will do our best to resolve this with you.

• S

  Sophia Harmon
  5

  My experience at Guaranty Bank was a pleasant one. All of My needs were meet by Ms.Gail Bryan. Friendly & fast service.

  Response from the owner

  Sophia Harmon, thank you for your kind review; we are happy to pass along your comments to the team here at Guaranty Bank & Trust in Commerce, Texas!

• A

  Angela Aday
  3

  I have banked with this bank for 2 years and they have always been helpful and then today all of sudden they were rude and short. During this time, everyone falls on hard times and I have had a negative balance for a couple of weeks but I guess they see it as if I was not good enough to be nice too. They put a hold on my debit card and had to approve another one but told me one would be ready at the drive thru. I have always had money in my account why else would I have had it this long. I feel I was treated unfairly and the manager Amanda was not very helpful either just told me she would get with Rhonda and find out. I guess since it was the end of the day they did not want to help me. I am very upset and frustrated with my experience and don't deserve it.

  Response from the owner

  Angela, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thanks again for taking the time to leave us this information.

• T

  Traci Brown
  4

  Fast easy application ! Online banking is not so fast but def would recommend

• T

  Ty
  5

  I was extremely pleased with the courtesy and service by the Staff at Guaranty Bank. I look forward to many years of banking with them.

  Response from the owner

  We appreciate your positive review of your recent experience with us! We look forward to your next visit! Take care!

• C

  Chris Gilbert
  5

  Guaranty Bank is a great way to bank. They have great online support, and their ATM locations make my day easier when I need a little extra cash.

  Response from the owner

  Chris, thank you for giving Guaranty Bank & Trust Commerce such a great review! We appreciate your business and look forward to continuing to help you with all your financial needs.