Bank of America (with Drive-thru services) Wesley St, Greenville

Bank of America (with Drive-thru services) Reviews

• B

  Barbara Groh
  1

  They tell me the other teller teller is out for lunch or called in sick. One teller to take care of lobby and drive through. After reading these ratings with customer's stating there is always one person I have to wonder if they are telling me the truth. I feel sorry for the employees because this is an upper management decision. Worst banking customer service in 40 years. Don't bother apologizing I'm leaving.

  Response from the owner

  Hi Barbara. We’d like to keep you as a client. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan

• R

  Ray Patterson
  1

  Poor customer service skills! I was w/a teller whom expected me to know she wasn’t going to serve me. W/o just say I can’t serve u unless. Then state the nature. She wasn’t very forward. I didn’t feel good just standing there trying to figure out for myself what she getting at. Even after I asked her.

  Response from the owner

  Thanks for the feedback. We are sorry that we did not meet your expectations, your feedback is very important to us. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• D

  Daisy Garcia
  1

  one thing about this bank, they’re going to take forever! even if you just have to cash a check. they just need more people honestly. EDIT: The other boa are great it’s just this location that has issues. ALSO to the person from boa who wrote back and said i can just use my phone or atm OBVIOUSLY i’ve tried that before. I don’t like it since they take 1-2 business days to get into your account.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM, enrolling in direct deposit or by using our mobile app to deposit checks. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• A

  Alex Clark
  1

  One teller, one person that sees appointments, one person walking between locked doors but not jumping in to help. No drive thru. 15 people in line. Lobby closes EARLY at 4!!! Bank of America used to be the golden standard. What happened??!!

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• C

  China Chong (Triathlon Newbie)
  1

  Been with this bank for over 20 yrs. Can't get a hold of anyone for assistance. I'll just make an appt to close my acct. I get COVID had put a damper on customer service but my gosh, I've been on hold for over an hr before and still no answer. Can't even get questions answered. I'll stick to Well's Fargo and close this one ASAP.

  Response from the owner

  Hi, We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Annette

• S

  Sheri McCluskey
  1

  I deposited my husband's medical reimbursement check yesterday so that my kids would have a Christmas and our electric would not get turned off and was told funds would be available on 12/23/21. Then received email at 8 pm my time telling me that the check is now being held until 12/30/21. Now have to tell my special needs kids there will be no Christmas and our power will be disconnected 2 days before Christmas

  Response from the owner

  Hi Sheri. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^susan

• B

  Brett Murrey
  1

  Bank of America Customers, beware! I had my account frozen without any communication from Bank of America. I had to call customer support myself to find out what was going on with my account. After talking with a representative for about 10 minutes, I was informed my account was being closed. No reason or explanation given. I was completely locked out from my money. They would not pay any draft bills, but they have held my entire paycheck hostage since July 27, 2021. I still have not received it on August 19, 2021. I was told i would receive a check for the remaining funds 7 to 10 day after my account closed on August 4, 2021. I was told the check was not mailed out till August 13. 2021. I received a letter today that said I am receiving a check for less than half of my paycheck. No one can give me a reason as to why I have been treated this way. Never have I felt more disrespected and uncared for by a business. Do not trust them with you money!

  Response from the owner

  Hi, Brett. We're sorry to hear the account was closed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• A

  Austin Robinson
  3

  I had gone in here earlier today was not happy that there was a long line and that there was only one person at the counter which there should have been more people especially since it was a Monday morning. This Bank of America needs to hire more people and there needs to be a ATM at the entrance

  Response from the owner

  Hi Austin. We are sorry that we did not meet your expectations. Your feedback is very important to us. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• T

  Tommie Nieman - Camp Nieman
  1

  ATM machines are consistently down. This bank needs a different company to service their Bank of America-labeled machines. They are giving you a bad name.

  Response from the owner

  Hi Tommie. I’m sharing your comment so a technician can look at it. I’m sorry for the inconvenience and appreciate that you let us know. If you have a Bank of America question or concern, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• M

  Michael Tiffee
  1

  I want to discourage anyone from using this bank. Deposited government check, into long time account that is in the positive, has monthly direct deposits. Will not credit any of the check immediately .I tried to call with no answer. so I entered the empty bank and proceeded to call again and watched a bank employee refuse to answer,leaving me no choice but to overdraft card for gas leaving me broke waiting on funding of check for food. Could be days. Taking my money else where as soon as they decide I can have it. I didnot approach employee @ the bank, in fear of becoming the bad guy @ that point, I was so angry. They are basically robbing me with no gun

  Response from the owner

  Hi Michael. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^rosie