Lone Star Credit Union Eastland Ave, Greenville

Lone Star Credit Union Reviews

• S

  Shelia Rummel
  1

  I sent on my paper work to open a savings account and to start process for a personal loan over a month ago at two weeks I called the location because I never heard back after receiving email that they have received my paperwork and would contact me after review. I spoke with Ms Dorothy she was absolutely amazing and very helpful. I was told I would get a call back that day before close of business. Well that was two weeks ago I still haven’t heard anything from them. At this point I’m not sure if I need to contact another credit union to help us out.

  Response from the owner

  Hello Ms. Rummel. We sincerely apologize for the delay in responding to your loan application. We will research your application and respond to you on Monday to follow up. Again, our apologies and you will hear from us soon.

• B

  Bruce Williams
  5

  I have had a good experience with Lone Star CU in the past, but I recently referred someone to them for a vehicle loan and they have dragged out the loan app for over a month - mostly because they just will not return phone calls. The loan dept is either grossly understaffed or just doesn’t care about customers. Either way, it is a very bad experience. I highly do not recommend them. I’ll update my review if things change in the near future. *** Update *** I was contacted by a manager at Lone Star CU within a few hours of posting my original 2 star review. She apologized for the way my referral was treated and promised to resolve the situation immediately - and she did. The loan rep contacted my referral within a couple of hours and got started on finalizing the loan. The loan is now complete and the loan rep stayed in touch as expected during the last few days of the process. I think they are working through process changes resulting from limited staffing, hours, etc. due to the pandemic. I will definitely use and refer them again.

  Response from the owner

  Mr. Williams - we apologize for the difficulty your referral has encountered with our Loan Department. We want to understand what went wrong and put it right. We will reach out to you today to follow up. If you would like to contact us, please email [email protected].

• J

  Jacqueline Calhoun
  5

  Once again, my friends at LSCU have came thru for me. Miss Darlene Hilton, is truly amazing 👏! These folks really do care about their customers. They are truly someone that I can trust. I never feel embarrassed talking with these people, because they know how I feel, & they WANT TO HELP. If you need an extended family, in your life right now, call these folks, talk to them. I'm a customer for life with LSCU. God bless ALL.

  Response from the owner

  Hi Jacqueline, thank you for your review and for trusting us with your financial needs. We've passed your kind words on to our Greenville staff and it made their day!

• J

  Jackie Calhoun
  5

  Let me tell you something my friends. These folks have been an absolute blessing to me! I've been with them for a while now. Miss Darlene Hilton, is an angel 😇in disguise! You know nowadays, people don't care about others, just themselves. But, it's not like that here at LSCU. They know how things are right now, & they empathize with their customers & clients. And I'm grateful 🙏that I'm able to be a part of this organization. Because, they've been good me. And I so appreciate their kindness.

  Response from the owner

  Jackie, thank you for your kind review and your praise of Darlene. We're so glad that you're a Member and that we were able to be there for you.

• J

  Jesse Price
  5

  Great credit union! We've been members for over 15 years and recommend to anyone who is tired of paying all the fees charged by big banks. A big perk for members is the fact that Lone Star CU deposits our SSI immediately. Big banks hold posting to your account to earn money on your deposits. Not Line Star!

  Response from the owner

  Hi Jesse, thank you for your thoughtful review! We're so glad to be your credit union. Thank you for trusting us with your financial needs.

• C

  Chris Broussard
  4

  Always friendly they know us by name.

  Response from the owner

  Chris, thank you for trusting Lone Star Credit Union with your financial needs! We're always happy to go the extra mile for our Members.

• G

  Gabrielle Love
  1

  Don’t call to handle business after being told someone will call you in an hour or so. I am no longer ever to have an account there because it’s harassment. Harassment to make sure your business is taken care of.

  Response from the owner

  Gabrielle, we're sorry to hear you've had an unpleasant experience with Lone Star Credit Union. We would like to resolve this issue. Please reach out to us at [email protected] or call us at at 214.327.9367 and we will work to make it right.

• K

  Kate H
  3

  The systems and computers are down almost every time i visit- however, they have a great overdraft privilege if you choose it- if you are at a zero cash balance in checking but you have money in your savings, they will just take from your savings so you will not incur any over draft fees. I think that's pretty awesome.

• T

  Teressa Koonce
  1

  The people were not exactly friendly and bluntly turned us away. All we asked was if they honored the same refinancing percentages as advertised by the same Lone Star Credit Union in another State.

  Response from the owner

  Teressa, we appreciate you letting us know about your experience and apologize for the poor service you received that day. Lone Star Credit Union currently only has locations in Greenville, Terrell, & Dallas and does not advertise outside of the state of Texas. We would like the opportunity to discuss this with you further. When you have a moment, please give us a call at 800.588.6928.

• A

  Alan Tarrant
  1

  Long time member, but very disappointed in the credit union's execution of the changeover from one core system to another. Information was inadequate and help was unavailable. Also had issue with credit union not being able to locate proof of insurance when I refinanced a vehicle. Paid off vehicle over a month ago, and have yet to receive clear title.