Guaranty Bank N Glenstone Ave, Springfield

Guaranty Bank Reviews

• A

  Annika Sanders
  5

  I Love this Bank they know All there ppl by name and faces ...

• S

  Summer Masterson
  2

  I have been a long-time personal and small business customer. Though I really appreciate the staff in the drive through as they are always friendly and helpful, I don't appreciate how I am not treated as a valuable customer when I apply for a loan that should have been very simple. No personal attention. Nothing. Just treated like a number as is so common with banks. That changed my whole perspective and I don't plan to keep my accounts with them long term.

  Response from the owner

  Thank you for the feedback Summer and we're very sorry to hear that. We will strive harder to meet your expectations and provide consistent customer service across all areas of the bank.

• D

  Denise F.
  5

  The tellers are very friendly. Greet me by name when I walk in. Have been with this bank for 12 years and won't ever leave! I had my bank card info stolen and they helped me through that. They called to let me know someone tried to use my card number to buy a train ticket in Spain! I'm so thankful for them catching this from the second it happened. I came out not losing a penny. Love this bank!

  Response from the owner

  Thank you Denise, we're so happy to hear it!

• T

  Tanzy Strange
  2

  Everything about this bank has been convenient. It's near my home & job. However if you use their banking app to deposit a check it will be about 3 days before your funds are available. That's not ok.

  Response from the owner

  Hi Tanzy, thank you for your review. We're glad to hear our location is convenient for you! Also wanted to clarify our funds availability policy. If you deposit a check using mobile check deposit before 6 p.m. then funds are available late that day. If it's after 6 p.m. then it will be credited the following business day. If you've experienced something different please let us know at 417-520-4333. Hope this helps and thanks for being a Guaranty Bank customer!

• J

  James Evans
  1

  I indeed had a lot of business with this bank over a lifetime, then someone representing the bank got her wires crossed started calling Fraud. Needless to say, I left this Fraudulent business never to return.

  Response from the owner

  Thank you for the kind review James and for being a Guaranty Bank customer!

• J

  Jessica Todd
  1

  Only had my account 3 days made a deposit at the ATM like I was told I could do and here it is 30 hours later and they still haven't applied it to my account.. I'm really pissed off I even called and they said it would be in my account by 6:30 PM today and still nothing. Thinking I should have went with another bank...

  Response from the owner

  Thank you for notifying us of the situation Jessica. We will be reaching out to you soon to gain a better understanding of what has happened.

• T

  Tommy Roe
  5

  My bank for 35+ years. Great personal service and support.

  Response from the owner

  We're happy to hear it!

• h

  hattie farmer
  5

  Convenient location. Friendly neighborhood vibe from staff.

  Response from the owner

  Thank you Hattie, that is great to hear!