Guadalupe Credit Union N Riverside Dr, Espanola

Guadalupe Credit Union Reviews

• F

  Fatima Trujillo
  5

  Came two days In a row for an issue I was having with my bank and your employee Jessica in the espanola location helped me both times, she's very sweet and seems to care about us banking here unlike other banks I've previously been to but I just wanted to leave a review to show how pleased and greatful I am with her and I thought I would drop a review here so hopefully she can get recognized for her work and attentiveness.

  Response from the owner

  Thank you for leaving Guadalupe Credit Union a great 5-star Google review, Fatima! We’ll make sure we pass your kind words along to Jessica and the Española team, who we know will be delighted to read your review. We're here for you anytime.

• A

  Amanda Carrillo
  5

  I just want to thank Mario Vega from the Santa Fe branch for continuing to keep in contact with me and was still willing to help me with getting a vehicle. Thank you so much to Patricia Sanchez for taking the time to work with me every step of the way and help me understand everything that I was doing throughout the process. I was approved and was able to get the vehicle that I wanted and that worked for me and my family. Thank you so much for taking the time to help me and work with me!

  Response from the owner

  Thank you so much for this 5-star review, Amanda. We really appreciate you being a GCU member and helping to share the word about us. We’re here for you anytime!

• A

  Amanda Carrillo
  1

  I had the worse experience with a girl named Blanca Quezada. She was helping me with a loan for a vehicle. She did not contact me when she was supposed to so I had to find a way to get ahold of her, she only contacted me through email which I felt was very unprofessional because I am a first time buyer and first time filling out this application. She made me believe that I was approved then later told me they entered my information wrong so I had a vehicle picked out and the price even lowered and told me it was denied but would not even tell me why it was denied or if there was anything I could do. I had to call and speak to a bunch of other people to get an answer and I’m the end I still had to speak with her but I had to contact her so I could figure out what happened instead of her contacting me. So unprofessional I do not recommend at all!

  Response from the owner

  Thank you for sharing your feedback, Amanda. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We also want to thank you for talking over the phone with Mario Vega, our Consumer Loan Manager, about your experience. Please feel free to reach out to us anytime with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

• R

  Richard Marquez
  5

  I was ready to close my account frustrated with my ATM card and the embarrassing situations holding other ATM customers in a waiting mode. But fortunately for your E.S P. Employee, Jesusita Gonzales, who has Awesome Customer Service skills helped me solve this problem but kept me as a Guadalupe Credit Union customer. 5 stars to Ms. Jesusita Gonzales who us very professional & made me feel appreciated!!!!!

  Response from the owner

  Thank you for taking the time to recognize our Española staff, and for sharing this great story with everyone! GCU strives to provide the best financial services to our community, and we love to teach about savings and budgets. Enjoy your retirement, Richard, and if there is anything we can help you with, please let us know!

• E

  Erika Martinez
  5

  First off i have to say that i have never been treated so well at any other bank!! These girl's and few guy's are overall exceptional!! I literally feel like family whenever i walk in or call, They always go over and beyond to help me with anything i walk or call in for!! I walk in and the atmosphere is always so welcoming and friendly!! I never plan on leaving the GCU family!!! These people im about to name really know how to make my day, They help me out so much and GCU should feel so proud to have them as their employees.. Catalina, Daniela, Monica, Nitza..( Idk how to spell her name! But she sits next to Daniela).. And Augusto!!! Thank you all for being MY GCU FAMILY!! :)

  Response from the owner

  WOW, what a way to start our weekend! Thank you so much Erika for your 5-star review. We’ll make sure to pass this along to the Española team, and thank you for being part of our GCU familia!

• A

  Annabelle Espinoza
  1

  I think they cater to Mexicans!. Applied for a loan. I have paid of a ton to them. Omg, now was denied. I make 2,000.00. Can't even borrow 1,000.00 According to Ana Arreola, took my bank statements. What a joke.

  Response from the owner

  GCU's mission is to provide financial empowerment within the communities we serve, regardless of where our members are from. We serve individuals and families of many origins, professions and faiths. We are sorry to hear about your experience. Brenda Dominguez, GCU’s Chief Lending Officer, will be reaching out to you to discuss this further.

• A

  Annabelle Espinoza
  1

  I think they cater to Mexicans. I have been a member for over 29 years paid off a ton of loans, now I was denied. Ana Arreola said 1,000.00 is a risk. Lol. Omg how can I not pay Back I make 2,000.00 a mo.

  Response from the owner

  GCU's mission is to provide financial empowerment within the communities we serve, regardless of where our members are from. We serve individuals and families of many origins, professions and faiths. We are sorry to hear about your experience. Brenda Dominguez, GCU’s Chief Lending Officer, will be reaching out to you to discuss this further.

• S

  Sarafina Aguino
  1

  been sitting in line behind one person for 40 mins now. if ur doing paper work with them turn the light off so we can go to another line. so agitated that everytime its 30 mins alone waiting no matter what

  Response from the owner

  We’re sorry you had a negative experience at the branch, Sarafina. Please reach out to Tanya Romero, Chief Operations Officer, at 505-216-0455 or [email protected]. She would love to speak to you directly so we can improve our services, and see what it takes to make your future engagements with us worthy of a 5-star review.

• A

  Ashley Martinez
  1

  Ben a member for about almost 7 years seems like Espanola branch is getting worse and worse when it comes to management Literally tick the manager 15 minutes to open shared branching while she talked to another employee

  Response from the owner

  Thank you for posting a review, Ashley, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk to you and investigate your feedback further. Please contact Antoinette Olivas, Branch Operations Manager, at 505-216-0500 or [email protected] at your earliest convenience. Again, thank you for your feedback.

• S

  San Vigil
  5

  I walk in greeted wait in line and called by my name great customer service and Monica makes sure all your question are anwered and your needs are met

  Response from the owner

  Thank you so much for this great 5-star review, San. We really appreciate you being a loyal member of Guadalupe Credit Union and helping to share the word about us. We’re here for you anytime!