Grundy Bank Liberty St, Morris

Grundy Bank Reviews

• B

  Brett Housman
  5

  Got my mortgage through these folks and I've had nothing but good experiences. I'm happy I didn't go with a normal lender and decided to go with a small bank instead. The website could use some updates and features, but it's not worth deducting from their performance for that.

  Response from the owner

  Thank you for choosing us Brett! We will be starting the process of updating our website later this year. We can't wait for everyone to see the new look!

• C

  Chris Hipsher
  1

  I have ask on several Occasions to have them send me documents to Sign.. So I can have my mortgage deducted from my account.. They don’t send me anything.. They make sure they charge me for using my account thou.. Unreal

  Response from the owner

  Chris, We are sorry for any extra inconvenience you are having with making your payment. Please contact our residential loan officer Whitney at 815-942-0130, so she can personally handle your concern. Thank you for choosing Grundy Bank!

• J

  James L
  1

  Rude and lazy staff and an awful bank. A $3000 deposit literally disappeared from my account overnight without a trace after previously reflecting in my account and the girl refused to help me. This is completely unacceptable.

  Response from the owner

  James, We apologize for the problem you are having with your deposit. Unfortunately, this was because the bank was not open yesterday, so the transactions were not able to be processed. However, the bank is open today, and we are working to get these transactions back in the accounts. I can assure you your deposit will be back in your account today. If you have further questions, please feel free to call our bookkeeping department, and they can further assist with this issue. Again, we apologize for the inconvenience, and we appreciate you banking with us.

• J

  Jayson Smith
  1

  Be careful. If you overdraft they will return it in less than 24 hours and charge you the nsf fee.

  Response from the owner

  Hi Jayson, We apologize for your frustration with our overdraft policy. Unfortunately, this is bank policy and is outlined in the terms and conditions you received at account opening. We would encourage you to enroll in our real-time alerts, which can notify you when your account balance goes below a certain threshold. You can enroll in various alerts via online banking or the mobile app. If you would like more information on how to enroll in real-time alerts, please contact a Client Service Specialist at (815)942-0130. Thank you!

• P

  P Heydenrych
  1

  What is the point of having a bank if they cannot provide a service? Needed a bank certified check for closing on a house The teller told me that the name that I wanted on the check was too long . So I had to withdraw my money and go to the other bank I bank , First Midwest Bank . They gave me the check right away. So what was Grundy banks problem . Guess I will close my Grundy bank account.

• K

  K Grif
  5

  Whitney went above and beyond to help us get home loan. She kept helping even when we wanted to give up. Grundy bank is very lucky to have a employee like her.I would recommend her and bank to anyone. Going to switch all our banking needs to them

• M

  Mary Jensen
  5

  We have been very pleased with Grundy Bank. The customer service is exceptional. We would recommend this bank to everyone. When we first opened Jensen's Vac & Sew in July of 1992 we selected Grundy Bank to handle all of our business needs. We were referred to Grundy Bank by another very happy customer. We have never been disappointed with our choice. Grundy Bank, thank you!

• j

  jenny kopta
  5

  I was in desperate need of change for my business and no banks had change in Morris to give me...well not Grundy County the drive up on Lisbon Rd was so generous those ladies were amazing and was willing to help me and gave me the change I needed Thank you ladies you Rock!!!!

• K

  Karen Callahan
  5

  Their employee's are always friendly and helpful. Always helping wherever they can! 😀

• A

  Ashley Burke
  1

  Horrible service. There app is never updated and its slow. Ur transactions will take 4 days to show up. Or doesnt show at all. Very disappointed bc my family goes there n i switched banks

  Response from the owner

  Hi Ashley, I am sorry to hear you are not happy with your service. If our mobile app is not working appropriately, please feel free to call us or stop in to a branch so we can see what is going on. Our transactions are posted same day as long as they are made by 3 p.m. and we have immediate funds. Again, we apologize if you are having issues as we as we've never head of our transactions showing up late prior to this. You can reach a Client Service Specialist at (815)942-0130 for assistance. Thank you!