GreenState Credit Union Sw 9th St, Des Moines

GreenState Credit Union Reviews

• R

  Renay Weber
  5

  Staff at ALL GreenState branches have been nothing but courteous and helpful! Even when short-staffed during Covid, or when very busy on a Friday evening just before closing, the employees always have a smile and are ready to take care of their customers. The employees at SW 9th are greeting me by name now, and are more than helpful ... They're understanding and caring!

  Response from the owner

  Thanks for the shining review, Renay! We always aim to provide outstanding service, so it is nice to hear we are delivering each and every time. We are always here to assist you with anything you need!

• D

  Dat Trinh
  5

  Professional, personal and very member oriented! I've been coming to this branch for years and have never been dissatisfied with any of my visits. Brooklyn is extremely efficient and knowledgeable everytime I've asked her for any help. Dulce, who I believe is the manager here, always greets you with a smile and always has the answers to any of my questions. Myself, my mom and a few of my employees bank here and will continue to do so! I always refer people to GreenState CU just because they are so pleasant and easy to do business with.

  Response from the owner

  Thanks for this really kind review, Dat. We love the work we get to do to help our members (like you!)!

• S

  Shane Sullivan
  5

  I opened an account not long ago. The girls were great, easy to talk to, and were able to answer any questions that I had. Shawntel was the one that helped me and she always had the Knowledge and answers to anything I may have been unsure about. All around great location! I was treated very well by everyone including the manager, she does a great job at handling customers and still making sure her other employees and customers are taken care of.

  Response from the owner

  Thanks for the great review, Shane! We're thrilled to hear about your experience with Shawntel and the team. We look forward to serving you in the future.

• T

  Tina Boyers
  1

  Worst place to do business, this bank lack communication, as well as the ability to be respectful to customers and the ability to take responsibility for their mistakes. One representative will tell you one thing and another will tell you the opposite. I wouldn’t even give this place one star. I’ve done business with this place for some time now and not once have anyone called/ emailed or sent anything in the mail about a new balance. Trust they will lie and say they did. I been through the drive through over 1000 times asking Important questions and not once has anyone had some since to mention changes made. They never seem to know what they are doing honestly. Take your business to another place you will thank me later. The disappointment

  Response from the owner

  Hello Tina, Thank you for taking the time to leave us a review and candid feedback. We are sorry to hear you are not happy with your recent experience with our location. We'd like to hear more about this situation and would be happy to look into this with you further to make things right. Please give our regional manager, Laura Meeker, a call at 515-330-4722 or by email at [email protected]. Thank you, we look forward to hearing from you soon.

• A

  Ali Willis
  5

  Great experience with 9th Street GreenState. Everyone was extremely helpful and friendly. 10/10 would recommend to anyone looking for a loan, credit card, or new bank in general!

  Response from the owner

  Thanks for the glowing recommendation, Ali! Our passion is helping our members just like you!

• J

  Jeremy Moranville
  1

  Their ATM stole my deposits & took my debit card & the phone number on the ATM did nothing! Plus website said they were open but a sign on the door said they were closed

  Response from the owner

  Thanks for your message Jeremy. Our team is trying to determine what caused this issue and is reaching out to you to discuss. Thanks for your membership at GreenState.

• T

  T MEUER-CRAWFORD
  1

  Opened up a loan in November 2020. Told the loan processer IN AN EMAIL; no term longer than 60 months. Made my first payment in December. Finally received my January billing (which is in odd increments of how those are sent out to me; different story) and thought the numbers didn't add up. They didn't; the guy set me up for an odd 72-75-ish term instead. I moved that loan out of that a place. Gentleman did apologize in an email but no way I can could do business with a place with an error of this statue. Ironically when I requested contact for a Complaint area to dispute this item from a lady I chatted with online; didn't get one. Only got passed on to the loan guy. I hope someone higher up reviews this and can see who messed this one up! #movingon

  Response from the owner

  Hello T, Thank you for taking the time to leave us a review and for your candid feedback. We are very sorry about the mistake that was made to your loan term here at GreenState. It is never our intention to make errors like this and for that we'd like to sincerely apologize. Please feel free to reach out to our Member Benefit Supervisor, Delanie Peet, by phone at (319) 358-5628 or email at [email protected]. We'd be happy to do whatever it takes to earn your trust back.

• R

  Reanna Noel
  5

  Great customer service! The staff here are friendly and helpful. I highly recommend Green State on SW Ninth!

  Response from the owner

  Thanks, Reanna! We love being a part of the community, and thank you for your membership.

• S

  Samantha Curry
  1

  I would give this bank 0 stars if i could. WELLS FARGO is better than they are. I tried switching over banks they canceled my transaction and then charged me a fee of $32. So now I can't even switch over. Literally the worst bank chain in town put your money somewhere else. It's not surprising they have so many bad views on Google

• R

  Ronda Noel
  5

  The staff was great! Very helpful and friendly! The financial services they offer are great!

  Response from the owner

  We appreciate the kind review, Ronda!