Cedar River Finance Co. River Ridge Dr, Cedar Rapids

Cedar River Finance Co. Reviews

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  Team Member
  5

  We have used Cedar River Finance for our clients and it has completely changed the way we do business! Cedar River has been pivotal in helping our small business grow and I know it is helping them as well! We are very fortunate to be partnering with a company that takes so much care into what they do!

  Response from the owner

  Thank you! We are so glad we are able to help your clients and provide a service that helps your business!

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  Nathan Morton
  1

  Really really shady. I used Cedar River Financing to finance a violin purchase for my son. The bills only reflect a balance that assumes you are paying the bare minimum for years. To get to an actual person and find out what the actual pay off balance is requires wading through phone menus and even then it takes the person on the line a weirdly long time to figure out how much you actually owe. In most credit situations you see a listed principal balance. Avoid using them at all costs... go get a loan from a proper bank. And businesses should not work with them as a financing option.

  Response from the owner

  Nathan - Thank you for your review. We will be sure to update our verification process to include what people can expect to see on their statements each month. We take every step we can to be overtly upfront with the people sent to us for their financing. We send an acceptance email that directly outlines interest rates, fees, length of the term, and your expected minimum monthly payment before the financing agreements are signed or finalized. After the online agreement is signed which also outlines all the terms and conditions, we provide a verification phone call to answer questions and review the terms and conditions in person. You are also sent a Welcome letter and Truth-in-Lending Statement. Since the minimum payment is all a customer is required to pay, and we are required by law to let people know the worst-case scenario by showing them the most they would have to pay. Our statements base the total balance on the full term and minimum payments. If we don't people tend to get very upset by what is considered surprise interest charges. The "weirdly long time" to figure out how much you actually owe is a function of our system. In order to verify the remaining balance, we pull up all the details of the account before providing a payoff. This includes remaining principal/fees, any payments made and interest accrued, which is figured on an amortization schedule, not a daily average balanced like a credit card. Could our system be faster? - Yes! However, we are more concerned with accuracy than speed. Sorry, you did not find working with a local financing company to be satisfactory. While we may not have the technology of the behemoth conglomerate, shady we are not!

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  Ignacio Marcelino
  1

  MY ACCOUNT was mismanaged. Their poor record keeping was very frustrating. They say they send bills out for the next month but try to charge late fees even when they're the ones not sending out paperwork on time. If I can't called in about my final payment they would have tried to charge me more fees probably. They cost me over $200 in interest. I would not recommend them at all.

  Response from the owner

  Thank you for your feedback. We are sorry you were disappointed with your experience.

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  Haylee Skow
  5

  This company has been really great to work with. Super response and easy to get ahold of! Not only that, it is REAL HUMANS you answer to and not automations. They are clear about what they can offer and the stipulations of their financing.

  Response from the owner

  Thanks, Haylee! We are so happy we were able to partner with you!

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  Lydia Thompson
  1

  They can not keep their records straight at all. Very frustrating. Their mistakes cost us over $200 in interest. The supervisor admitted mistakes were made but refused to work with us.

  Response from the owner

  While this review was not for your account or an account you were listed on we do appreciate the feedback. The issues you have raised have been shared with the appropriate parties so they are aware.

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  Trevor Bardessono
  1

  AVOID AVOID AVOID!!T!c!i taking food out of my kids mouths during Covid 19 because that haven't received a payment or two. I do not recommend this place. Look somewhere else AVOID THIS PLACE AT ALL COSTS!!

  Response from the owner

  Trevor, Thank you for your feedback. We do try to work with our loan holders, as we have with you on many different occasions since you applied for your loan. We did the best we could to work with people during the COVID-19 pandemic. But we were only able to help customers who contacted us. As soon as you responded to our efforts to reach you, we were able to rewrite your account so you are showing current with us and the credit bureaus. We as a policy, do our best to keep monthly payments low to reduce hardships for families, this has been the case before and during this current pandemic. We do, however, expect that money borrowed from us be repaid.