Greater Nevada Credit Union Veteran's Blvd, Ely

Greater Nevada Credit Union Reviews

• S

  Susie Francis
  1

  Try to call customer service. Either direct or toll free. Nothing. Waiting for an hour with no answer. I am closing my account with them. If my time was important to them I would have had a person answer the phone. With that kind of service I am going to another bank.

  Response from the owner

  Hello Susie, Thank you for your feedback. We know that your time is valuable, and we are sorry that you had to wait so long on the phone. Our goal is to provide the best service to all of our members. If you still have a question or an issue that need resolving, please email us at [email protected] with the best way to contact you, and we will have a member service representative follow up with you soon. Thank you.

• K

  K Larsen
  1

  Left this credit union and am still getting re occurring overdraft fees for a death and dismemberment ins policy that They peddled of on me. The company customer service is closed ALL the time to get this stopped. Stay away from this place it’s just ONE of the problems we are STILL dealing with from GNCU Their staff could care less and they do NOT offer any help at all Thank God we left that place it’s the WORST customer service I’ve ever seen in the banking industry. Oh and don’t mind the ordering you to wear a mask even if you are disabled and EXEMPT LEGALLY from the mandate. Thanks for making things really difficult on this poor unassuming patron. Again SO GLAD we left.

  Response from the owner

  Hi K Larsen, we’re sorry to hear about this experience. Our goal is to provide the best service to all of our members, and we're sorry to hear you've taken your banking elsewhere. We'd like to assist you with this situation as soon as possible. If you would please email us at [email protected] with the best way to contact you, we will have someone in the Member Services Team follow up with you. Thank you!

• B

  Boyce McElveen
  4

  Nice ppl. Some not as knowledgeable as others. Co-op with other banks. Location a minus. Should open an hour earlier.

  Response from the owner

  Thank you for your review, Boyce! I will share your feedback with the branch.

• L

  Lynette Wyler
  5

  Had several different ladies help us and everyone of them knew their stuff did not have to ask some one else on opening new account. Very friendly, and they remember your names. Nice to be not a number!

  Response from the owner

  Thank you for taking the time to share your experience with us!

• P

  Psychotic Broadcast
  4

  Has my card stolen customer service is insanity hard to work with but it got fixed fast

  Response from the owner

  Hello, thank you for taking the time to leave us feedback about your experience. We are looking into this further, and kindly request you please confirm your contact information we have on file for you by emailing [email protected], as our VP of Risk Management would like to contact you directly for follow up. Thank you!

• P

  Paula Moore
  5

  The folks here at the best. They are friendly and courteous and will go out of their way to assist you. I wouldn't bank anywhere else!

  Response from the owner

  Hi, Paula. Thanks for the kind words and the opportunity to help you Live Greater. We'll be sure to share your review with the branch!

• C

  Carolyn Fisher
  2

  Moved from another credit union to GNCU, Took me 45 min just to speak to someone, and that was after being hung up on twice.. Plus this is not the first time calling about same issue. They keep messing up and not putting my extra payment to principal. I've never had so much trouble with a credit union. Thinking of seriously moving my account..