Greater Nevada Credit Union Eagle Station Ln, Carson City

Greater Nevada Credit Union Reviews

• C

  Carol Hahn
  1

  I cannot believe the incompetent services this bank offers. Because I took a bad check and deposited funds to cover it by way of a mutual fund check from the State of Nevada deferred comp no less they decided to hold my check for an extra ten days!!!!!!! All my bills are bouncing they have closed mail bill pay account and my utilities are ready to be shut off. They will not release the check. Eva use I had a negative balance!!! Now that really makes sense!!! I will be closing this account asap!!!!! If I could give them a ZERO I would!!! That’s what banking for 37 years with the Greater Nevada Credit Union Gets you gets !!!!! They want all their fees!!

  Response from the owner

  Hi Carol, we’re sorry to hear about this experience. Our goal is to provide the best service to all of our members. We truly appreciate your long-term membership. If you would please email us at [email protected] with the best way to contact you, we will have the Member Services Team follow up with you as soon as possible. Thank you!

• S

  Sergio Delgadillo
  1

  Terrible experience with GNCU. I had a backup checking account here loaded with funds and rarely used it. I went on vacation and came back to a $110 negative balance, sent to collections with my credit being effected. I was told by GNCU I'm charged fees for NOT using my account. And everyday I was overdrawn (because of their fees) I was charged $10 a day. Enough said. This credit union takes advantage of people and are well behind in new technology you can get from Bank of America or Wells Fargo without the ubsurd fees and ludicrous fine print. They stole my $ and they'll do the same to you.

  Response from the owner

  Hello Sergio, thank you for taking the time to let us know about your experience. We aim to provide quality service to all of our members. We have shared your review directly with the leaders of this branch. They are available to help clarify any further outstanding questions you may have regarding your experience. Thank you.

• D

  Daniel Gonzales
  1

  Tried to make an account and uploaded all my things. It said it didn’t work. I took my things to the branch that they requested for online. They declined my offer to open an account because I didn’t provide them what they asked for online. 1. I uploaded it to your website and the website would say “file to large try again” I took 10 pictures and non of them worked.2 I took the documents to your branch and the teller said they would email them and upload them for me. This was a waste of money and the $11 I wasted trying to open an account. This should be a -1 star rating. FIX YOUR WEBSITE!

  Response from the owner

  Hi Daniel, we’re very sorry to hear about this experience. Our goal is to provide the best service to all of our members. We have notified our branch and digital solutions leadership for further investigation into your specific situation and will have them follow up with you as soon as possible. If there is specific contact information you'd like to share with us to better reach you, please send us an email to [email protected]. Thank you.

• C

  Cynthia Aguilar
  1

  Worst customer service. I had a loan consultant, Cathy Villanueva assigned to me. I called her office number and cell number, left messages and didn't hear back from her. After a month of waiting for some type of correspondence I finally emailed her requesting that she call me. A few hours later she deemed to respond and gave me the most basic answers about my inquiry via email. I will take any future business elsewhere and advise anyone considering this establishment to avoid it unless you would like to deal with frustrating silence.

  Response from the owner

  Hello Cynthia, thank you for giving us your feedback in regards to your recent new loan experience. Providing timely updates on the status of an application is very important, and we’re sorry to hear about this gap in response time for you. We’d greatly appreciate if you could please email us your contact info to [email protected] so that we may escalate it to the right Greater Nevadan for immediate follow up with you. Thank you for your time!

• A

  Anthony Till (Tony)
  1

  I made a mobile deposit into my checking account. Called in Monday to see why the check was t deposited. They said it will deposit by the end of the business day. Then they for some reason put a 5 to day hold on the check. Which would be 4th of July. What? They don't want my money? Well they may lose a customer if they don't rectify this.

  Response from the owner

  Hi Tony, we’re sorry to hear about this experience. Would you please email us at [email protected] with the best way to contact you? We will have a service representative follow up with you as soon as possible to help you with your mobile deposited check. Thank you for contacting us.

• B

  Barbara Buckley
  1

  The app and website are inoperable and unavailable on a weekly basis and not just on weekends. The call center is so overwhelmed that the calls are just dropped without anyone answering after a 5 minute wait. This is unacceptable in this day and age with so much competition for online banking business.

  Response from the owner

  Hi Barbara, We're so sorry for your experience. Unfortunately, intermittent outages had been reported over the weekend and through this morning for our Personal eBranch Online Banking and Mobile Banking app. We apologize for any inconvenience. Both Online and Mobile services are up and running now. Please let us know, in the meantime, if there is anything we can do to help.

• P

  Pam K Pike
  1

  The worst. Trying to deal with a deceased son and Maritza Calero the supervisor has been very rude with no help. Running us in circles.

  Response from the owner

  Hi Pam, we’re sorry to hear about this experience. Our goal is to provide the best service to all of our members. We have notified our Management for further investigation into your specific situation and will have them follow up with you as soon as possible. Thank you.

• s

  sean mcdonald
  1

  I have had nothing but bad experience with this branch. There are maybe 3 people who work there that have the knowledge to help you. My wife decided to open an account here to try it out and potentially switch all of our banking over to this local bank, but they can't seem to get even the simplest of things right. I have had better luck with the north Carson branch, but as a whole I have been displeased with every aspect of this credit union. Every experience has been like pulling teeth, and I now dread every time I have to walk into this building. I will be pulling out and changing banks shortly.

  Response from the owner

  Hi, Sean. We will be escalating your review to the branch manager and would like the opportunity to speak with you to better understand your past experiences. If you'd like to email us your contact information to [email protected], we will have a manager call you as soon as possible.

• M

  Marilyn Braninburg
  5

  Our family has banked here for many years. Staff has always been helpful and friendly. Wait time has never been long, and you actually get to be seated while you wait.

• I

  Incanto Incanto
  1

  Worst experience ever with GNCU, not only at this branch. Non of the employees were wearing an uniform, they did not even wear a name tag/badge with their names and position. But they had masks😊 Their was a girl with blue long skirt at the door keeping the people out of bank because of the pandemic and asking what we want to do there, something like a host in a bar. Well when we got in we didn’t know where exactly should we go, then they told us where we want, then we choose one old lady, which by the way was very nice. We requested new cards because there was a fraud made with our cards. We had to wait for the new cards more than a week!!! When we checked in Reno how long is going to take to receive the new cards, they told us that they could print our cards right away.!Then why no one at Carson told us, that there was faster option? When we check our balance online it isn’t showing pending balance and we are unable to see our online statements. OMG this place is a real mess! Everything they do is sooo slow.

  Response from the owner

  Hi, Incanto. Thank you for providing feedback on your recent experience. We will be sharing this with our member service department as well as the branch manager. If you could email [email protected] with the best phone number to reach you, we will reach out and provide any assistance possible. We do value your membership and are here to help.