Nevada State Bank | South Carson City Branch S Carson St, Carson City

Nevada State Bank | South Carson City Branch Reviews

• J

  Judi N
  2

  If you like to do your banking in person, Nevada State Bank is a great bank. The folks in the branch are very nice. However, if you prefer electronic banking, this is not the place for you. They have hidden the account numbers online and in the statement so you can't access your account numbers. The ATMs are the strangest things I've ever seen where it lets you get in and start transactions with an invalid PIN and then tells you it's an invalid PIN when you attempt to complete. On top of that, they don't track those, they only monitor withdrawals for invalid PINs so you aren't going to get any help trying to figure it out. If you want to change your PIN, you have to go to their ATM or to the bank. If you call in, you have to have your Driver's License and ATM cards to validate your identity. Most places have code words and basic info so you don't have to track down your documents every time you need help. This could be a great bank but they need to move into the 21st century.

  Response from the owner

  Hi Judi, Thank you for taking the time to share your experience with us and outlining your concerns. Please click the link below to provide your contact information, so our Branch Manager can contact you directly regarding the points you bring up. We would like to clarify how to view account numbers online and ways we can add a password on file to help easily authenticate you. Also, we can help you navigate how our branch ATM works. Thank you! https://bit.ly/2Ij0cXb

• D

  Dale Lorraine
  1

  My issue is the ATM is often not in service and they only have one machine.

  Response from the owner

  Dale Lorraine, Thank you for your feedback regarding your experience with Nevada State Bank. We would appreciate if you would click the link below to provide further information for our Client Relations Department to research and follow up with you directly. https://bit.ly/2Ij0cXb

• T

  Toni Ayers
  1

  Unfortunately I have had to go into this branch to cash checks and every time there will be one person being helped in front of me with no other costumers in line & at least 6 girls behind the counter and I've waited a minimum of 10 to 12 minutes to be waited on it should not take 30 minutes to cash a check.....And they ask if I want to open a account you've got to be kidding.

• D

  Dominic Messina
  5

  People are friendly and helpful. Opened a new account and was in and out quickly.

  Response from the owner

  Thank you for the kind words, Dominic. We will share this with the team. We appreciate your business!

• S

  Steve Robinson
  5

  I have been with them ever since they opened! I 8very satisfied with the service they provide, they always keep me updated!