Great Western Bank Meadows Shopping Ctr, Longmont

Great Western Bank Reviews

• T

  Tara
  1

  I loved Great Western Bank! I e been with them for years! But this new bank is HORRIBLE!! Their customer service is Absolutely Ridiculous!! I waited the first time over 20 minutes never spoke to anyone so I hung up. I called back and was on hold for 38 minutes before I spoke to someone then was put on hold again for another 30 minutes then wasn't helped out at all!! I am switching banks immediately!!

  Response from the owner

  Hi Tara, We sincerely apologize for the inconvenience this has caused you and appreciate your patience. Before you leave, please consider connecting with your local banker in the branch for more information and discussion. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can support you.

• N

  Nikki Helsley
  1

  Since the switch to FIB, nobody answers the phone, ever. I cannot get into our business accounts online and nobody will answer the phone. When I call the 1-800 number, I sit on hold for 30 to 40 minutes at least with still no resolution. I am beyond frustrated. We have been discussing closing all of our accounts and switching banks for a while now and this is exactly what we needed to cement the idea.

  Response from the owner

  Hi Nikki, We sincerely apologize for the inconvenience that our high call volumes has caused you and appreciate your patience. Please consider connecting with your local banker in the branch for more information and discussion. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can support you.

• J

  Jenni Kossack
  1

  wow! This is the second time I deposited a check thru this branch and had it go into someone else's account! Last time I dealt with 4 overdrafts. This time, I caught it right away. Unbelievable! I never had this happen at the Louisville branch and some how, they don't check the name on the account! Super upset.

• H

  Heath Burchill
  5

  Banked with them for 15 years. They treat you really well with a personal touch. I have even had the Bank President stop by at my office several times to touch base.

  Response from the owner

  Thank you for the kind words Heath!

• B

  Bobby Vigil
  2

  Only reason I give 2 stars if for the few great customer service reps they have. Other than that I dislike everything about this bank. Let's start with some of the reps at different locations that make me feel like my businesses inconvenience to them. Sorry you have to do your job? There aren't any available reps after hours via phone like most large banks (24 service or at least weekend service). I have troubles on their website constantly. Won't tell you the charges made because of the way is listed. Shows pending charge, atm, debit. ... would be nice to verify the charge. And I've tried on the desktop as well as ipad. Same results. Running balance only allies the several charges, to a few days previous. So basically when you switch to previous pages it doesn't show your balance at that point in time. ' You do the math here 'is my understanding of it. Last, I've been locked out of my account for making several large purchases (under $1000) in a day, Christmas season. It was a Saturday. Luckily I had cash saved because I was unable to use my card until the next business day when I could reach them. A phone call would have been nice before locking my out. Very frustrated w this bank and will be transferring very very soon. Hope This helps.

• D

  Dyland Wilson
  5

  I hve banked here and boulder branch for 6 years. They have ALWAYS been the most professional and friendly bank I have ever had the pleasure of doing business with. I have no idea what the other people are talking about!

• P

  Patty passion purple
  1

  I tried to get money out of our business account, in Debbie call my husband to make sure I was supposed to get the money out she's being harassed me making me feel like a criminal...

• S

  Steven “Property Pruners” Detkowski
  1

  I am sitting here at the bank and ran out of gas with the manager telling me they don't cash checks at the window. Why?

• M

  Myron Huey
  5

  Always friendly. Always helpful. I highly recommend this bank.