Great Western Bank 8th St, Altoona

Great Western Bank Reviews

• B

  Bruce Sullivan
  1

  I have been with GWB for 22 years. Since the change over it has been nothing but nightmares'. One of my direct payments accosts didn't get paid and resulted in late fee. Which hadn't been a problem for three years. No more ebanking, closed on Weekends, opens a 9:00 am, no more early window. I have a personal and business account with GWB and have open new ones with Wells Fargo. I will miss the old GWB staff, more so, Mike, Business accounts, great person to work with. Cannot get away from this First Interstate Bank fast enough.

  Response from the owner

  Hi Bruce, We sincerely apologize for the inconvenience and frustration we have caused you. We truly appreciate our many years together. Before you leave, please consider connecting with your local banker in the branch for more information and discussion. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can support you.

• T

  Travis Gabeler
  5

  I've had GWB since I was a teenager and I've never had a bad experience at any branch. Here at the Altoona location, Ashley helped my wife and I set up our bank account infrastructure a few years ago and was super patient and helpful. Last week Mom and I set up Power of Attorney and Ashley notarized our documents and walked us through (patiently) the different terms and conditions regarding what happens to a bank account when someone passes. I guess I'm just saying -- having someone listen to questions and explain things to Mom and I was invaluable. So I'm writing a super happy review.

  Response from the owner

  Thank you so much for the kind words, Travis!

• C

  Chasity VanZuuk
  5

  We got to the bank close to closing time with my work schedule and we were greeted Kindly. We then met with a personal banker, Ashley Berk who helped open an account for my son and I. I have never had such a great experience at a bank. She was so friendly and down to earth. She explained everything to us throughly. I couldn’t be more happy with my choice to go to Great Western Bank. Looking forward to building a relationship with them.

• K

  Karl Benjamin
  1

  locked out of my account been on hold for over 30 minutes whatever you do do not bank here worst customer service ever

  Response from the owner

  Hi Karl, We sincerely apologize for the inconvenience that our high call volumes has caused you and appreciate your patience. We truly value and appreciate your business.

• M

  Mary Beth Sprouse
  5

  I looked up this bank location because its near my work and I couldn't get to my regular branch before they closed. I was a bit nervous after reading the only other review posted. I was SO pleasantly surprised! I got there late than planned after being stuck in traffic - 4:55 pm and went in to withdraw a large sum of cash completely expecting to get attitude since it was 5 minutes until closing. The 2 people I met were cheery and personable! They had to check my ID since I'd never been there and was asking for almost $6,000 which added time, but they did it quickly and happily and chatted with me as they worked on my transaction. All said and done I was there about 7 minutes. They never made me feel like I was bothering them as they were trying to close, instead we talked about the fun purchase I was headed to go make and even got a "fist bump" :-) I would go there again in a heartbeat!

• S

  Samuel Connett
  5

  The staff at this bank are always cheery and ready to help me! If you go there often they know your name, and it feels like a breath of fresh air compared to corporate megabanks

• M

  Mahlon White
  1

  This is the worst bank in Altoona. People that work here are not very friendly and the people working the drive thru windows are completely lost and that is on a good day.

• C

  Cari Tallman
  3

  This is THE SLOWEST BANK in the land. I recommend it if you have time to kill. Overall the staff is nice though.

• d

  destiny Dobbelaere
  5

  Its been great everytime. My favorite is Min. Hes super nice and funny