Goldenwest Credit Union E Main St, Lehi

Goldenwest Credit Union Reviews

• M

  MJ Brewer
  1

  A charge processed I was forgetful of, so I needed to make a $5 deposit. The Goldenwest ATMs do not accept deposits most times, so I traveled 30 minutes to Maceys to deposit funds before overdraft fees had a chance to accrue. Unfortunately, I was 1/2 hour early. I didn’t want to go home just to turn around and come back, so I waited. About 15 minutes later, this teller walked past and opened the bank. Several others followed. I asked if they were open yet. The blond quickly snapped, “No. We don’t open until 9:00. You need to wait.” I quietly moved across the aisle from the bank and pulled out my phone to respond to a text. A few minutes later, I noticed a man standing in front of the tellers. The blond plastered her warm and friendly smile on and motioned him over 5 minutes early. Looking past him, her eyes caught mine and her smile faltered before returning. She continued on, helping the handsome man. Because I had been waiting so long, patiently, and was dismissed so easily to have been immediately replaced by another—I will absolutely drive an hour to get to another Goldenwest next time. It’s really a shame. The vast majority of my descriptions are overwhelmingly positive. Once in a while, an exception stands out… And here she is—a flirty, immature teller.

  Response from the owner

  MJ, we apologize for the lack of service you received and understand your frustration. We appreciate you bringing this to our attention and will definitely review this with our branch management.

• D

  David Taylor
  1

  I do not bank with Goldenwest, but I purchased a vehicle that had a lien held on it by Goldenwest. They advised the Individual we purchased from to not pay off their vehicle. This turned out to be extremely poor advice. Goldenwest has had our cashiers check CASHED for thirty three days at this point, yet nether us, nor the seller have received a title. Dealing with Goldenwest has been frustrating. I advise anyone who doesn't bank with them, or whom is doing business with someone who does bank with them, to be extremely cautious. Update: We finally got this process done after hours of phone calls today. During this process we have attempted to reach out to Goldenwest multiple times, only to be told that all information was confidential. This included speaking with managers, and we were refused when we asked to speak with the title department. We were told that only the previous owner could obtain any information about what was going on with our vehicle and title status. When Goldenwest received our check, they also received paperwork signed by the seller that all documents were to be sent to us. After we spoke again with the seller today, they finally reached out to Goldenwest, and Goldenwest told them that no physical title would be sent. We made more phone calls trying to figure out what was going on. We talked to the DMV, who said that what was holding up this whole process was the lien release from Goldenwest. The weeks and hours of phone calls came down to a simple piece of paper endorsed by their title department that needed to be taken to the DMV. There was no communication about this from Goldenwest. We were expecting a title, and got a paper saying the lien had been released. There was no other information whatsoever. We still do not understand how being told that we need to take this paper to the DMV was confidential information, and why no one from Goldenwest could explain why, or even the process. We were told that the sellers or us would be receiving a physical copy of the title, yet that was not the case. Hopefully Goldenwest can take this information and realize that something needs to change. The weeks and weeks of stress we went through could have been avoided with a simple letter included with the statement of release stating what the next step in the process was. Again, there was absolutely no confidential information involved, so for us to be turned away time and time again, including by managers who are supposed to be able to help with these sorts of issues, is ridiculous.

  Response from the owner

  Hi David, We are sorry you've had a negative experience with us. Thank you for bringing this to our attention, we will pass it on to the management team at our Lehi branch. If you would like us to contact you to get the issue resolved please send us your contact information and we would be happy to help figure out what is happening with the title.

• C

  CJ Healey
  5

  I have only had positive experiences working with this branch. They have made errors when doing a few things but they are very professional and call and get the errors fixed before them become problems. I have banked with other credit unions and none come close to how friendly and how great there rates are. I highly recommended Goldenwest. It would be nice if they had a stand alone building.

  Response from the owner

  CJ, we appreciate the great review and are happy to hear our team is taking good care of you. We look forward to working with you again in the future.

• J

  Jacob Walter
  5

  They gave me a chance to redeem myself with an auto loan after a string of bad occurrences which had left my credit in shambles. Four years later and not missing any payments or being late and improving my credit was able to refinance my loan online to an astounding 2.49%. The person who I dealt with online was extremely helpful with the process. Promptin responding, friendly and informative. Thank you GWCU.

  Response from the owner

  Thanks for the great review and sharing your experience with us. Congratulations on your new vehicle. Thanks for being a member!

• W

  Wyatt Holmes
  5

  Very helpful an everyone there is amazing. been so happy with this bank an glad I chose here!!!

  Response from the owner

  Hi Wyatt, thank you for the review and for being a Goldenwest member!

• G

  Grant Casper
  5

  Best credit union in Utah county with the best rates too. The employees are very professional and friendly. I switched to them from America First after having some problems and couldn't be happier.

  Response from the owner

  We appreciate the fantastic review. We are glad our team is taking good care of you. Thank for being a member!

• B

  Brittany Spiker
  5

  Shalie and Shania knocked it out of the park. They saved me so much $$ on my car loans. They were fast and friendly to boot. They have a customer for life. I will be moving my banking here permanently.

  Response from the owner

  Brittany, we are delighted to hear you had a positive experience and appreciate the 5-star review. Thanks for being a member!

• A

  Alex H (Avalloch)
  5

  This feedback is for Amanda Mattinson and her diligence for getting us through the Business Credit Card process. We actually had issues with another branch and specifically came to this branch to get the help and assistance we needed. Thanks Amanda!

  Response from the owner

  Hi Alex, thank you for the review. We are so glad to hear that Amanda was able to help you. We hope to continue working with you in the future!

• M

  Mikey
  5

  Shalie C was extremely helpful in setting up my auto loan. I didn't feel like I was being pressured into any decision, and she was extremely patient throughout the whole process. I have never had a bad experience at Goldenwest credit union. I should have been banking here a long time ago.

• M

  Marlo Holmes
  5

  Always friendly service, I did two loans with them in one day and they were so fast getting it completed. I have all my banking accounts here and would definitely recommend.

  Response from the owner

  We appreciate your five-star review, Marlo. We strive to do our best to help and serve our members. We look forward to helping you in the future.