Golden 1 Credit Union Woodcreek Oaks Blvd, Roseville

Golden 1 Credit Union Reviews

• K

  Kyle Woofter
  1

  1st Golden1 I tried today. 12 people in line with 2 tellers open... Have watched at least 3 customers walk in and leave when they realize they don't have time to wait for 25 minutes to deposit a check. Have been a customer for years. Seriously considering leaving for another credit union.

  Response from the owner

  Hello Kyle, we apologize for the inconvenience regarding your wait time. We will make Branch Leadership aware of your review to see how we can improve your next visit. Thank you for reaching out.

• J

  Jared Taylor
  2

  The tellers have always been super helpful and friendly, they aren't the issue. From what I've seen. The issue seems to be the lack of them. Standard is having only two tellers working which means that as soon as someone comes in with a problem that isn't easily fixed, a line starts to form. Every single time I've been in this branch I have had to wait in line at least 15 minutes because there are only two tellers.

  Response from the owner

  Hello Jared, We apologize for the inconvenience regarding your wait time. We will make Branch Leadership aware of your review to see how we can improve your next visit. Thank you for reaching out. If this has not yet been taken care of, please email: [email protected]. We want to make this right for you, thank you for being a member of the Golden 1 family.

• M

  Marlene T
  5

  This branch is soooo much quicker than other branches! Rarely a waiting line more than 3 people. (I will drive here, rather than wait 20 minutes standing outside the branch near me.)

  Response from the owner

  Hi Marlene, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

• M

  Michael Brock
  1

  I'm getting really annoyed with golden 1 and specifically the one on woodcreek. Every single time I come in here the line is through the door and there's only 2 tellers working. Why is your system always down and your app never works?

  Response from the owner

  Hello, We apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• C

  Cameron Rodriguez
  1

  Golden 1 in general i like but this location, I do not. I left my venmo debit card at the teller by accident and they called me and left a voice mail telling me that could come pick it up the next day, I call the next day after I get off work, and they tell me that my card is still there and that I could go pick it up, I go in there to get it, and the manager tells me that they shredded it and said that after 24 hours they shred cards that are left behind, she was very rude, and had an attitude. and said they shredded it at 11am which would have been only 15 hours after I left my card there. She made it seem like it was my fault that I didn't come in time ( even though I came immiately after work, and after they told me my card was still there (after they had shredded it) very frustrating..

  Response from the owner

  Hello Cameron, we apologize for the experience you had on your recent visit. We will make Branch Leadership aware of your review to see how we can improve your next visit. Thank you for reaching out. Take care.

• A

  A R
  1

  This branch has had the same problems consistently since I’ve been banking here. There’s always a line to the door, takes 20-30 minutes to be helped, and 4 out of 5 times, there are 3-4 employees having a meeting in the glass room while a dozen people are waiting in line. Last time they pulled an employee off of his lunch break to help while they continued their meeting. Today it appears they are understaffed. But this is a pattern, at this time of day between 12p-3p. You guys need to get it together. I’ll be looking for a new bank this new year.

  Response from the owner

  Thank you for your review. We will be sure to pass along this feedback to our Branch Management Team.

• M

  Michael McKenzie
  5

  Thank you for the great service and friendly smiles.

  Response from the owner

  Hello Michael! Thank you for your feedback. If you'd like to share additional feedback with us, learn more, please email: [email protected] (When only star review and no comments)

• K

  Katie Vaughan
  1

  If I could give negative stars I would this branch is horrible.. 1. you always wait in a line for the one teller who is working while 3 others watch her.. 2. It takes them this ridiculous amount of time to verify my check ( mind you I come in every two weeks with a check from the same client to deposit) and the always make a big deal of checking the signature like I'm doing something wrong! 3. To top all this off they manage to deposit my check in someone else's account after taking my account number from the card I was issued when I opened my account along with my ID. I also stated 3 times deposit into my checking. When I got home at 6pm I check my balence and I have no money I check the receipt and see it was placed in someone else's acct so I called customer service only to be told they can't help and there is nothing they can do! It is such a uppity bank that they don't open til 10am!! NEVER BANKING HERE AGAIN!!!

• P

  Pryd Family
  5

  Every time I go in, they take great care of me. Professional, fast and friendly. I wouldn’t take my money anywhere else. Thanks to the team at this branch for being fantastic!

• N

  Nicolas Garcia
  4

  Hi I just want to leave this comment here for people right now trying to enter this branch. The time on Google is different than when they are open due to Covid-19 They open at 10 am on weekdays and normal times on Saturday.

  Response from the owner

  Hello there. Hello Nicolas Garcia! Thank you for your feedback. We have temporarily adjusted hours at all branches to 10:00 A.M. - 5P.M. All sites are updated and we will ensure that they stay updated accordingly. For the most up-to-date information on branch closures, and latest hours, please visit golden1.com/locations. Thank you for being a member of the Golden 1 family.