Golden 1 Credit Union La Sierra Dr, Sacramento

Golden 1 Credit Union Reviews

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  Treva Recovered
  1

  Opened my account 9 months ago. First my weekly paychecks were held for 30 days. Then I started getting overdraft and my account clearly has money. Then a purchase I made was declined because they felt it was suspicious activity. Today I go to pay my bills and my deposit which was just a transfer was not in the account Went in person stood in line for longest line I have ever seen. Golden 1, I am breaking up with you.

  Response from the owner

  Hello, We apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• E

  Elisha Zambrana
  1

  Not just this location but this whole credit union is garbage. App never works. Customer service is always a joke.

  Response from the owner

  Hello Elisha, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• J

  Joan Jurancich
  5

  My usual branch is on Watt Ave and Fair Oaks Blvd. I get great service here. All the business I needed to do was done very well. I've been a member for over 44 years.

  Response from the owner

  Hi Joan, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

• G

  Gonja Monsta
  1

  This is Literally the slowest Golden 1 branch I’ve ever been to, everytime there is at least a 10 minute wait in line even if it’s not busy. I will go out of my way not to go to this location just to save time

  Response from the owner

  Hello Gonja, thank you for your feedback. This is a hard message to hear as we never want to lose a member. We'd like to look into this for you. Please email us your contact information to [email protected]

• M

  Maniaco Malparido
  5

  Tak assisted me in updating information on my account, he was very polite and gave in depth details about any concerns I had. He deserves a raise, his smile and attitude sold me. Nowadays people don't do that anymore. Have been a member for a long time and never had an issue in the past. Everyone else is nice as well, but Tak takes the cake! This has been my go to location since day 1 and really proud of it.

• L

  Lola F.
  5

  This location doesn't open until 10 AM due to COVID-19. Don't waste your time coming at 9. That being said I love this credit union 5/5.

  Response from the owner

  Hello Watermelondrea Bubble! Thank you for your feedback.

• M

  Melody Couch
  5

  I bank here because they are so good to me and support me when I'm being charged erroneously.

  Response from the owner

  Hello! Thank you for your feedback. If you'd like to share additional feedback with us, learn more, please email: [email protected] (When only star review and no comments)

• J

  Jake Cavazos
  1

  Required in-person wire transfers while my other CU accomodates email/fax with a photocopy ID. GOLDEN 1's lack of flexibility and compassion during this pandemic is most definitely causing unnecessary hardship on high risk members and families with limited daycare options.

  Response from the owner

  Hi Jake Cavazos, thank you for taking the time to let us know about your recent experience. Please reach out to us at (877) 465-3361 at your earliest convenience and we will do our best to help you understand the policies around Wire Transfers. Take care and thank you for being a member of the Golden 1 family.

• G

  Garth Jacobson
  1

  Notoriously under staffed, I would avoid it altogether but the app is pretty much down all the time for maintenance.

  Response from the owner

  Hello Garth, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• J

  Jonetta Boutte
  2

  This location ar very slow I always wait in line 15 mins or longer need more tellers and move a little quicker

  Response from the owner

  Hello Jonetta, We apologize for the inconvenience regarding your wait time. We will make Branch Leadership aware of your review to see how we can improve your next visit. Thank you for reaching out.