Golden 1 Credit Union E Morada Ln, Stockton

Golden 1 Credit Union Reviews

• P

  Paige Bean
  1

  I’ve gone to this branch multiple times and I honestly don’t know why I go here anymore. The first time I’ve gone it was for a replacement card and they charged my 10 dollars and then when I got the card it wasn’t even for my account, it was attached to someone else’s account. Then there’s today’s incident, the girl who “helped” me asked if I had my Drivers License. I told her I didn’t, but had a photo of it. She then made a big deal about it and told me I couldn’t get a receipt to my account without it. I’m very disappointed in this branch and I don’t trust that they are going to do the right thing with my money.

  Response from the owner

  Paige Bean, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please email us your full name and contact information associated to your account to [email protected]. We will have one of our Account Specialist review your account. Thank you for reaching out and being a member of the Golden 1 family.

• C

  Christian Moua
  1

  HORRIBLE BANKING SERVICE, i waited 4 days over recorded lines for someone to help me, after i got fed up waiting an hr for service, i decided to go to this bank, waited in an hr in line for request of a new debit card and the lady makes me wait for another 20 for it to be made, she had told me i can use my card right away and that it would work, i went to test it out it said i needed an activation, when i tried to activate my card they had told me the card is invalid!! Seems like no one at the bank really cared for my account and MY HARD EARNED MONEY THAT I HAVENT BEEN ABLE TO USE SINCE MY LAST PAYCHECK

  Response from the owner

  Hello, Christian. We're sorry to hear this was your experience. We use reviews like these to help us continue improving in the future. We will pass along your feedback to our Leadership Team for their reference. If this has not yet been taken care of, please email: [email protected]. We want to make this right for you, thank you for being a member of the Golden 1 family.

• A

  Amanda Miller
  1

  By far the worst branch I've ever been too! The atm machines rarely work. I've gone numerous times to deposit cash and the atms always show ' temporarily unable to deposit cash'. Try to go inside and the doors are locked with 1 friggin customer inside. So much for convenient banking. It's become quite a hassle dealing with this bank and their already limited locations..

  Response from the owner

  Hello Amanda Miller! Thank you for your feedback.That's certainly not the experience we want anyone to have when using our ATMs. We know your time is valuable, and appreciate you reaching out to us about what happened. We’ll forward this to our ATM Team for review. Thank you for being a member of the Golden 1 family.

• C

  Cheng Xiong
  1

  One of the worst bank in town very slow because employees seem they don't even want to work and help.. the ATM is aways being out of service... this bank need some to come check them out why they delaying customers service

  Response from the owner

  Hello Cheng, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• M

  Matt Burgoz
  1

  Deposit money at the ATM, machine freezes and eats your debit card. TWICE. Call for replacement, and they want to charge you. Go into the branch to get a replacement card to avoid charge, wait in line for 1/2hr. Get new card, had to wait three hours to activate through telephone automated service, automated service doesn't recognize me pressing one. Get forwarded to customer service and told to go to branch to reset card. Stand in line for another 1/2hr and reset card. Call automated service, same problem, escalated to level 2, waited on hold while I stood in line at branch and played a game of "who's gonna help me first?". Pin number finally gets placed to card, branch teller tells me they can't verify my pin at the counter but to try the machine outside that ate my card. Go outside and stand in ATM line and coincidentally watch the poor elderly gentleman in front of me get his card taken by the machine. I really wish I was making this up. I'm typing this out and even I can't believe these chain of events. What an absolute circus. At the very least avoid the ATM machines here. Avoid the branch lines if possible. I'm currently reassessing my account with Golden1.

• N

  Nick Alejandre
  4

  I like golden 1 for many reasons, however there not perfect. This location is far better than the one by the mall. Has about 9 windows in total but still only uses 3 max on a busy time. That’s irritating. The managers here need to step up and request to hire a few more people. A line going out the door is just ridiculous. Also what’s frustrating is there phone service. You have to go through a whole bunch of things just to talk to someone. These are just minor problems compared to what kind of stress a bank can give you.

• H

  Homeland Security Investigations
  3

  Atm outside the front door literally doesn't accept my cash when I tried for almost 5 times. Probably should upgrade the atm to look like those new bank of america NCR machines. Also they should put more atm's like 2 on each side. The only reason why I gave 4 stars was because of the favorable interest rates.

  Response from the owner

  Hello Homeland Security Investigations! We will share your location suggestion with our ATM department. Thank you for the feedback.

• D

  De Nguyen
  1

  I went to this place 3 times in a span of about a month. 1st. ATM would not accept cash deposit. The drive through is temporary out of service. Branch is off hour 2nd. About 2 weeks later, ATM will not accept the card. It just keep clicking but card don't go in. Drive through is temporary out of service. Inside ATM has a big out of service paper on the screen. Branch open, but line is too long. 3rd. Inside ATM has an out of service sign. Both outside and drive through ATMs are temporary out of service. Branch is open, but line is too long. Probably because none of the ATMs are working Completing the insult to us morons, branch hour start at 10. Sad

• B

  Bree Ki
  1

  Awful customer service never never should have believed the clerk. Opened chking / Savings. When i first moved here. Had ck sent directly from previous bank to new Bank. 3 wks later I was still unable to get to my money. My last payday check Held it because it was an out of state.

• A

  Arashdeep Singh
  1

  This place is terrible, they legit do not know what they are doing. We got here to receive a auto loan that we were approved for, then this place said we weren't. Minutes after someone called us up saying we were approved. This place wasted out time. The manager doesn't even know anything, I don't know who hired the staff here but they all are useless.

  Response from the owner

  Hello Arashdeep Singh! Thank you for your feedback. We will be sure to relay this information to our branch staff so that we can continue improving on our service levels.