Bank of America Financial Center W Benjamin Holt Dr, Stockton

Bank of America Financial Center Reviews

• A

  Adia Elisa
  1

  Terrible service. I have called 5 times this morning to speak with a manager after my experience with a teller at this location. I was given damaged bills from the BofA ATM and had to go in, in order to get proper bills that I could actually use. I was helped by someone named “Sue”, the name she gave me. Not sure if that was actually her name because when I first asked for her name she didn’t want to give it to me, she was also not wearing a name tag. She asked “where did you get these? We would not give these bills” and I responded where, and which ATM which I’m sure she could have seen if she looked in to my account. She made it seem as if I was not telling the truth and got snappy with me after asking me where I got the money. She proceeded to be extremely rude throughout the duration of helping me so I asked for her name which like I said, she at first refused to give. As I was walking out she says to me “you’re rude”. What kind of service is this? That’s no way to treat a customer, ever. Terrible experience, 0/10.

  Response from the owner

  Hi, Aida. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• A

  Alondra Soto
  1

  Very poor customer service. Racism bank teller. I was there today to make a transfer from my mom's account to mine... they asked many questions about what we would do with the money... we answered and they kept asking. Saying that they just making sure was not a scam! Just because my husband it's black and he was with us making the transfer.....This is not the first time. The manager keep asking same questions.

  Response from the owner

  Hello Alondra. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. We will be in touch. ^nicole

• i

  ishtiaq ali
  1

  I was there this morning and I had some problems I requested to talk to the manager but no one showed up.I was end up close my account because my issue wasn’t resolved.I was banking with them since 2000.Teller was very rude . Manager didn’t care either.

  Response from the owner

  Hello Ishtiaq. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• N

  N Pannu
  1

  Michelle the manager at this branch was unhelpful. ATM gave me less money then the amount I requested to withdraw from the machine. I was missing $20, (Middle ATM). I walked in & no clerk was present so I told the security guard, he said “oh was it the middle ATM” which means there have been previous issues on that same machine. I then waited 5 mins or so for a clerk or manager. She said I have to call customer service & make a dispute. No help & claimed all the bankers were busy when I asked someone to be atleast present when I call since it was their location. Was very rude no help. Once I asked for her name & location number she then quickly tried making an appointment to help me. Also, she did not put a out of order sign or take any measure to warn people using that ATM and had to mention it to her to warn the people on line. Still didn’t come out & do anything about it. If you genuinely don’t want to try helping customers then you shouldn’t be working in customer service.

• K

  Kamillia Renee
  1

  Bank of America as a whole needs to be shut down. To much fraud and discrimination towards accounts. I’ve been getting unwanted calls by an account manager next thing you know my account settings have been changed without my knowledge.

  Response from the owner

  Hi Kamillia, we apologize for your experience and are very disappointed to hear this. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• C

  Carol Wilson
  1

  The worst banking experience I have ever experienced from a multi-billion dollar banking institution. On June 19, 2020 I notice fraudulent activity on my Prepaid debit card, I call and spoke with an agent as soon as it appeared in the amount of $100. She confirmed it was pending and advise me to submit a claim once the payment post on my account. I asked her if I should cancel my card she advise me not to. From Friday, June 19 thru Sunday, June 21st these crooks empty my account ALL CASH $3,540. It has been a nightmare speaking with incompetent reps, being transferred not able to speak with management, just pure hell. As of to day, I am still trying to get my funds release almost a month later. Not impress with BOA. Same on you to treat a State Disbility recipient with such horrible horrible horrible customer service

• R

  Rebecca Yanez
  1

  Teller was very rude. I’ve never been to a bank that couldn’t give me all $20. She told me that’s what ATM are for you can’t get all $20 inside the bank. I don’t know her name cause she didn’t have a name badge on or anything at the window she was working. I know we are going COVID right now but a lot of us go inside the bank for a reason this make me not want to be a member with this bank anymore. I’ve been banking with you guys for over 5 years.

• R

  RA SALDUA
  1

  Teller Mary is so rude. After waiting in a long line and finally making it to the teller window she was being really rude and sarcastic with her questions and information about gettin my EDD that she had already explain time and time again. If it was that easy I would never waited in that long line but it isn’t then she refused to help me after she gave me an attitude. Customer service is the number one thing and I would never have an attitude and refuse to help or finish up with a costumer after she had waited in that long line.

• M

  Manuel Arzate
  1

  Worst guest service. Been here almost an hour while there only being one customer ahead of myself. Employees start helping others instead of helping guests in chronological order. Banking elsewhere after today. If only I could leave zero stars.

• M

  Micheal Holloman
  1

  Super long lines . Horrible service . Wouldn’t take the time to help verify my card was a debit card . Shakes thier head No . Manager tall brown hair from the 80s Farrah fawcett hairdo and redhead too lazy to style her hair . Wears it in a bun like she walked Out of the gym or got up out of the rocking chair