Glacier Hills Credit Union W Johnson St, Fond Du Lac

Glacier Hills Credit Union Reviews

• s

  shawn taylor
  5

  Applied for a new boat loan and was approved before noon of that day. Very fast process, friendly and very professional I would highly recommend Glacier Hills CU for banking and loan needs.

  Response from the owner

  Thank you Shawn, enjoy the summer.... If it ever gets here.

• H

  Huber Concepts, LLC
  5

  I have been a satisfied member of Glacier Hills CU for more than 30 years and have always been treated with respect and close personal associations for the community. Thank you

  Response from the owner

  John thank you for your 30+ years of membership and for the 5-Stars.

• M

  MaKayLah Stokes
  1

  Horrible credit union. They have zero professionalism or customer service. They manager here is rude on condescending. They make countless mistakes to accounts but then won't take any ownership of it. You get tossed around to multiple people when you have account issues who will all tell you different things. And it's all across the board the associates lead by the example of the poor management team. With how many credit unions there are you can find one way more dependable and customer oriented. Tami Winkler and Dee are some of the worst people to work with, no wonder why there is no customers service in the branches when you have management act the way that they do.

• D

  Dan Hammes
  1

  Up until recently I had good experiences with Glacier Hills Credit Union. They recently updated quite a few things, including their credit cards. One credit card they cancelled due to no recent activity. This was a large credit card saved for emergency use only. Well, upon it being canceled.....I lost 5+ years of on time payments, the available credit and the history associated with it. Resulting in a large UNEXPECTED hit to my credit. A second credit card I have that I use strictly for gas & grocery items....I was issued a new card (even though it didn't expire until 2023)....that had a 2003 expiration date. Couldn't even activate it or use the card when I needed to. Was issued a second "new" card. Was able to actually activate that one almost 2 weeks later. Very upset with the recent changes. And calling into GHCU, pretty much told sorry, nothing that they can do. Thanks.

• M

  Michelle Faris
  3

  Walking into the branch feels kind of awkward. Not a very welcoming environment. Tellers aren't very welcoming. Doesn't matter much to me as I don't visit much. But as far as banking wise I haven't had any issues. Like the location and like the interest rates on savings account.

  Response from the owner

  Michelle, we want members to feel welcome every time they stop at any one of our office. Would you mind sending me an email at [email protected]. I would like to know more about the location and your interaction with our team. The only way we can get better is with feed back from our members. Thank you for your time.

• B

  Bessie Roberts
  1

  HORRIBLE HORRIBLE SERVICE. They went through major technical changes over the holiday weekend and they continue to not take calls of members who cannot login or access their money. UNACCEPTABLE!!

• J

  Jaiden Marie
  1

  Probably the worst bank I’ve ever banked with. Definitely not not recommended. Staff are always unwelcoming & you will sit on sit on the phone forever.

  Response from the owner

  Jaiden, we are working on a technology upgrade this week, line and phones have been very busy, we are working as fast as we can to help every member. I'm sorry you had a bad experience.

• J

  Josh Donaldson
  1

  Horrible credit union worst in town! Definitely not a place you can trust with your money.

• J

  John Vaughn
  1

  I've been in there three different times to try to open accounts The staff has always ruined it unfriendly there and not very helpful in my opinion they can close this location and fire them all and it would only be an improvement I guarantee I will never try to go in there again

  Response from the owner

  John, I’ve looked into the situation and I’m sorry, but we are not able to complete your request.

• K

  Kevin Carr
  2

  Hours on door say Friday 8:30. But actually 9:00 . Pretty basic thing to mess up.

  Response from the owner

  I’m sorry Kevin, what date and location was your visit? Please let me know at [email protected]. The hours posted on all of our doors are correct. The lobbies open at 9:00 am on Monday – Thursday, at 8.30 am on Friday and at 8:00 am on Saturdays. Our drive-ups open at 7:30 am Monday – Friday and at 8:00 am on Saturdays.