GFA Federal Credit Union Crossing Plz, Rindge

GFA Federal Credit Union Reviews

• M

  Mason Jackson
  5

  Just wanted to share my experience. My mother in law has been a member of this credit union for many years. I bring her to another branch as that one is closer so she can do her banking needs. Our usual branch was very busy at the time and seemed overwhelmed so we decided to travel to the Rindge gfa we have never been to this one. I cant thank the ladies of this branch enough for their excellent service. My mother in law can be a bit tough and was very distraught on this particular day. We entered the branch and my mother in law was having issues with her banking needs so one of the ladies called over her branch manager. We were immediately greeted by the manager Laurie who had us sit down with her and helped her every step of the way and was very patient with her. I cant thank her enough for the excellent customer service that she and her workers did for my mother in law. unfortunately for me this will now be the only branch she wants to go to so i have the extra half hour drive but i do not mind it makes her happy. Thank you ladies.

  Response from the owner

  Mason, we are happy to hear that you and your mother in law have had such great experience with us. We strive to provide excellent Better Banking service to all member with each interaction and will continue to do so.

• J

  Jacqueline Allan
  1

  Just called spoke with Laurie at the Rindge NH location. Very rude. Called to check on my account and had to ask her several times if she could check. As she was not corporations. My money is paying for her paycheck so she should not be rude and just look at my account super simple and takes seconds.

  Response from the owner

  Jacqueline, we apologize that you did not receive the Better Banking service which we strive to provide with all interaction with our members. We pride ourselves on this and hope this will be your only negative experience with GFA.

• R

  Ryan Quimby
  1

  Every weekend my mother tries to get money out of the ATM...there out. Specially on a holiday weekend.

  Response from the owner

  Ryan, We apologize for the issues your mother has been experiencing recently. The ATM at this locations has been experiencing technical issues off and on which have made it difficult to determine the root cause. The ATM has since been fixed and is now functioning properly. We hope that you're mother will continue to use our ATM without issue and receive the Better Banking experience we strive to provide all members. Please do not hesitate to reach out to use with any additional issues by calling 978-632-2542 or through our contact form at gfafcu.com/contact-us.

• C

  Clarissa Piccolo
  3

  I have always liked the people at this specific branch (Ridge) but I recently called the service number on the GFA website and everyone I talked to was rude and unhelpful. Idk if the bank has had a lot of staff turnover recently or something but I would unfortunately not recommend anymore. Also, if you ever have an issue with your card or online banking outside of regular business hours (which is inevitable due to frequent tech issues) there is no one you can call.

  Response from the owner

  Clarissa, Thank you for brining your experience to our attention and we greatly apologize that you did not receive the better banking service that we strive to give our members. A GFA team member will be reaching out to make sure we turn your experience around. We are continuously working on how we can provide the best service during and after business hours. Again, thank you for your feedback, we greatly appreciate it.

• S

  Shannon Sylvia
  1

  I visited their brand new ATM twice and both times service was unavailable. I'm done.

  Response from the owner

  Shannon, We apologize for the issues you've experienced while using our ATM. We try out best to have all of our systems fully operational to our members, but at times they may be down for reconciliation and updates. If this occurs during business hours we are always there for you to do your transaction inside the branch. If it happens to be after hours, remember you have access to over 30,000 ATMs free of charge through the CO-OP network. Locations can be found here https://co-opcreditunions.org/locator

• A

  American Woman
  3

  Long time member. Pleased with their services. Their new staff and customer service has gone way downhill in the past 2 years.

• T

  Thomas P
  5

  Awesome employees and fast friendly service!

  Response from the owner

  Thank you Thomas, we value your membership and will continue to provide you with great Better Banking.