Gesa Credit Union S 1st St, Yakima

Gesa Credit Union Reviews

• M

  Michael Prado
  5

  Second time working with GESA and a car loan with them. Loan officer Agustin was extremely helpful, kind, and patient. He walked me through the process and communicated with me what to expect. He was working remotely and set me up to sign with Alejandra who was also very pleasant and friendly. Great customer service. Will gladly do business again here.

  Response from the owner

  Hi, Michael! Thank you for taking the time to leave us a review, we really appreciate it! Enjoy your day!

• J

  Jesse Ross
  1

  Hate going here but they’re the closest branch. Always super rude. Today theyre closed for no reason. Every other bank is open but them. I don’t get it. Do yourself a favor and go to HAPO

  Response from the owner

  Hi, Jesse. We are sorry to hear about your experience. We have shared your feedback with the branch manager and they would like the opportunity to discuss this with you further. If you'd like to be contacted, please send us an e-mail to [email protected] with your contact information and we'll follow up. Thank you for bringing this to our attention. We would also like to share with you that branches were closed on Monday, June 20th in observance of the federal holiday. Sincerely, Gesa Credit Union

• S

  Sandra Ankney
  5

  I am absolutely in awe of the service that I was provided. No waiting for the debit card when I opened my new account. I am highly recommending this credit union.

  Response from the owner

  Thank you, Sandra! We appreciate you taking the time to leave us a review! Have a great day!

• D

  Donald Davis
  5

  My Experience at Gesa Credit union was Great will recommen to everyone I know

  Response from the owner

  Thank you, Donald! We appreciate you taking the time to leave us a review! Have a great day!

• A

  Antonio Graciano
  5

  Tania Gonzalez is always a pleasure to work with. She is very attentive with the customers needs and helps in any way she can. She is one of the main reason I am moving all my accounts to GESA.

  Response from the owner

  Thank you, Antonio! Your feedback is appreciated and we hope you have a nice day!

• S

  Sunshine Shirley
  1

  My husband called to ask if we needed to make an appointment to add me to his account and open a new account and they said no. We left work early and got there at 4 and said they couldn’t help us. Had I known I wouldn’t have closed out my other account.

  Response from the owner

  Hi, Sunshine. We truly apologize for your experience and misinformation. We have shared your feedback with the branch manager and they would like the opportunity to discuss this with you further. If you'd like to be contacted, please send us an e-mail to [email protected] with your contact information and we'll follow up. Thank you very much for bringing this to our attention.

• G

  George Ransom
  4

  We love Gesa and have been a member since 1987. We moved from the Tri Cities several years ago and are closer to Yakima. The only complaint that I have is the Yakima (Union Gap) location still isn't up to the standards of the Tri Cities as far as speedy customer service. It just takes longer to get waited on in Yakima. The people are terrific and polite once you get to the front of the line. Not much of a negative but to get service it is slower than the Tri Cities.

  Response from the owner

  Hi, A Google! Thank you for taking the time to leave us a review, we really appreciate it! Enjoy your day!

• A

  Anonymous
  4

  The receptionist are very helpful and the transactions are fairly quick and smooth. Sometimes the drive-thru can take longer than ideal.

  Response from the owner

  Hi Rob - We apologize for the current wait times that we are experiencing and the inconvenience that they are causing. We would love the opportunity to discuss the situation further and assist in any way we can. If you’d like to be contacted, please send us a message at [email protected] with your contact information and we'll follow up. Thank you for your patience and your membership.

• N

  Nick Manjarrez
  1

  Don't come here if your in a hurry..... slowest branch with the longest lines I have ever seen. Just horrible! Can't go inside so sit in a line of cars for 2hours before you finally make it to the window. Then punish your customers with extra charges for trying to call in or make online payments.... can't wait to pay my car off. I will close this account faster than anyone can stop me!

  Response from the owner

  Hi Nick - We are sorry to hear about your experience. We would love the opportunity to discuss the situation further. If you’d like to be contacted, please send us a message at [email protected] with your contact information and we'll follow up. Thank you for bringing this to our attention.

• M

  Michael McDonald
  5

  We moved to Washington a few years ago. When it was time to find a local bank to partner up with, Gesa seemed to fit the bill. We started out with financing our home with them. It was a quick and easy process for us. We moved our checking and savings over to them. Since then we have added two car loans. Every step has been met with smiling faces willing to help us out even in some challenging moments. Thank you everyone at the 1st st location. You have been great!!

  Response from the owner

  Thank you, Michael! We appreciate you taking the time to leave us a review! Have a great day!