Gerber Collision & Glass Pennsylvania Ave, Pen Argyl

Gerber Collision & Glass Reviews

• D

  Dorothy Hartrum
  5

  Very helpful quick with getting me in, ordering my parts. And helpful with getting me a rental car.

  Response from the owner

  Dorothy, It is exciting to know that our team was quick to schedule you in, assisted with ordering the parts, and helped with getting a rental as well! Thank you for taking the time to write this awesome five star feedback and we hope that you have a lovely day!!!

• M

  MAYO MONKEY
  5

  While the repairs have not been done my initial experience with Ms Elizbeth Nunn from Gerber collision Pen Argyl has been outstanding. She’s kept me informed each step of the way. I’m a disabled veteran on a fixed budget and appreciate the level of commit Ms Nunn has displayed. I also help run a non profit with over 35k Law Enforcement officers and will share your business on our website. Samuel Robbins

  Response from the owner

  MAYO, We are pleased to hear that Elizabeth and our team has been providing great service and keeps you well informed throughout the repairs and that you are satisfied. We truly appreciate the feedback and hope you have a fantastic weekend!!

• P

  Patrick Farley
  1

  Poor work on fender took it back to get fixed they told me they would pay for the rental the 2nd time I went to pick up the rental nothing was taken care of the manager at gerber Brad told me he emailed enterprise, I contacted enterprise they said they heard nothing from gerber even after I got the car back the 2nd time the fender is still not flush poor communication you would call the shop no one would answer it would go to a national line and you would get put on hold on their headquarter line even on a 3 way call with State Farm no one answered they couldn’t believe it don’t go there!

  Response from the owner

  Patrick, We are disappointed to hear that our service did not meet your expectations and understand that the GM Bradly I. has reached out to you. Thank you for bringing this matter to our attention, we apologize for any inconvenience. Thank you.

• R

  Robert Vena
  1

  Extremely underwhelmed with my experience at Gerber collision. Following a troublingly brief estimate, I could only be offered an appointment 7 days out. Was told they would handle my rental arrangements at my request, which I agreed to on the spot – nothing ever became of it and I had to scramble while at work to figure it out. The day I picked my vehicle up with the repair having been completed, I arrived to a car covered in a sheet of dust, the freshly painted rear bumper included. Aggravating, yes, but was willing to give them the benefit of the doubt. Papers were signed, and I took a quick glance around the vehicle to get an overall impression. The parking lot is outrageously small, so no time/room to safely scrutinize the repair. Once home, popped the trunk to take a better look at the work done on the rear bumper. I was Instantly greeted by the entire interior of the trunk filled with shop dust. It became quickly obvious that no effort was made to clean the vehicle outside of some haphazardly slapped on tire shine. The repair itself is subpar at best, the damage in question is still easily visible in the light of day, and the new paint job on the bumper is inconsistent throughout - complete with dust trapped under the new paint. I also noticed that one of the reflectors embedded in the bumper itself had its uppermost corner cracked off. Likely the result of an improper attempt to remove it with a pry tool from the outside. I was an Auto Glass Glazier for a number of years working closely with many local collision shops, this is by leaps and bounds the most amateur work I’ve seen. Ultimately, I was steered by my insurance company to use Gerber, and I will continue to regret it. No time/patience to bicker with the shop to “make things right”, the reality is it should have been “right” the first time. I’d much rather walk away with a lesson learned and never give this place business again. I’ll be sure to spread the word everywhere I can.

  Response from the owner

  Robert, thank you for your feedback. We are sincerely sorry for the experience you had and understand that the General Manager, Rick D. has been trying to contact you to go over your concerns with you. Is there contact information you can provide us with? Please don't hesitate to call the location Manager to go over your concerns.

• J

  Justin Adams
  3

  You get what you pay for? They rocked my quote, but didnt set the windshield in, it's just laying on top of car. And the hood, they put a bend in it at the top that doesnt belong there at all. They took one out and put a complete strip in at the top, dented I don't get why. Also, since taking my car in and getting it back, I've lost about 4-5 mpg per mile of gas which makes absolutely no sense. I'll never take my car there again. Sad part is after this review, I still didnt even get a call

  Response from the owner

  Justin, we are sorry to hear about your experience and would like to investigate this further. Could you please supply us with a form of contact information to best reach you at?

• Z

  Zach Bartleson
  1

  Had my parked car hit (minor fender damage) and brought it here because it was right down the road from where I live they told me six days and that I would be updated as things went along, on the sixth day I received zero updates and when I called they told me they had to order more parts cause there was more damage than expected, so why wasn’t I informed? I didn’t get a rental car because I knew I could get my way around for six days but you think they’d have some consideration to let me know. Then they tell me it’s gonna be 8 more days. To fix a bumper. Very disappointing to say the least.

  Response from the owner

  Zach, We are sorry to see this negative review and sincerely apologize for any delays in the repair process. We understand that the shop receptionist Grizel has been in contact with and the vehicle repairs have been completed. If we can assist you any further please feel free to give us a call.

• E

  Elise Wilkinson
  4

  I hit a deer a few months ago and they took care of my subie so well! great service, and very fast too. my car was fixed in a week!

  Response from the owner

  Elise, Thanks for stopping by! We are happy to hear that we were able to get the Subie back in working condition and get you back on the road fast!! Have a great day!

• A

  Aleta Wentzell
  5

  Great people. Did a beautiful job fixing the damage on my car. Will definitely go there again.

• 5

  52Fire
  1

  They didn't finish my truck correctly and now I have to take it to another shop because they disconnected my fog lights and cost me more money for rentals I'll never go back there .

  Response from the owner

  Thank you for your feedback and we want to sincerely apologize for any inconveniences this may have caused you. We understand that the General Manger, Bradley I. has been attempting to contact you regarding your concerns. If there are better means of contact that you can provide us or please do not hesitate to call the location Manager at (610) 863-6648. Thank you for bringing this to our attention.

• c

  chrissie herring
  4

  knowledgeable staff. Quickly greeted me and took a few minutes to come out and look at my car.

  Response from the owner

  Chrissie, thank you for this awesome feedback! We hope you have a great week!