Georgia's Own Credit Union Cobb Pkwy, Marietta

Georgia's Own Credit Union Reviews

• G

  Gerard Smith
  5

  Wes Brasher is the manager at this branch and he stepped in when he saw we were waiting; helped us with an auto loan which I don’t even think is his department. Anyway.. this gentleman stayed open for my friend and I after they were closed and qualified us for the lowest rate possible!! Highly recommend Georgia’s Own Credit Union off Marietta Parkway. Very solid crew ran by Mr. Brasher. We will be back; thank you!

  Response from the owner

  Thanks for the feedback, Gerard. We're happy to hear you've been taken care of and appreciate your membership!

• L

  LBJ
  1

  Hands down the worst bank I've ever had and have had them since 2002. Go to Delta Community, much more organized and professional credit union. Unless you like waiting on hold for 2.5 hours for no resolve.

• G

  Greg Nixon
  2

  This credit union works well when your needs are minimal - personal checking, savings, online banking, deposit paper checks using my phone's camera. When I call customer service, I usually feel as though I am being rushed off the phone. Their reps must be on a timer that tells them when they need to end the call. Also, phone reps do not share current Georgia's Own procedures readily. I need to do my homework before calling since they won't go out of their way to be helpful. I bank with them because I just need someone to hold my money while I pay my bills.

• K

  Kathleen Smith
  5

  It is true that the drive-thru can be slow, but I've noticed that the customer in front of me tend to not have their paperwork ready or their license or whatever. The Cobb branch is very convenient. And, if you need to withdraw money, they have an ATM. Also, you can use Presto at Publix to get cash out with no fees attached, which is great. I don't use the coin counting machine personally, but it's never NOT worked when I've been in there because it is so loud IMHO. Everyone is very personable and willing to help. I understand that my situation my differ from other people, so hopefully the service improves for those people. Credit unions offer better (though small) savings rates and lower APRs than most banks. Very pleased with how they operate.

• d

  davend dom
  1

  Stay away from these thieves at all costs. They literally put an 11 day hold on a payroll check. Not a personal check. They have zero warning that my tent money would be unavailable for this length of time and cost me tongs in late fees. Terror warming on deposit days it might be up to 2 days... Not 11. Now they are claiming that it takes them that looking to verify that the funds are actually available, on a payroll check from a fortune 300 company written on a major bank check (not a hand written personal check). These are either thieves, or they are so incompetent that they cannot do simple ach verification with major banks. Do yourself a favor and run as fast and far from these low life thieves as you can. They will lie to you and do everything in their power to screw up everything they touch. Avoid at all costs!

• M

  Marsha Taylor
  4

  I've learned to check behind them. I made a withdrawal once but when I arrived at my destination no money was in the envelope. I returned to the bank. They said they had to do a money count to see if they were over. So finally the teller gave me my cash. On another occasion I got to my destination they did not put my license or member card in envelope. I've learned to check my envelope before driving away from the window.

  Response from the owner

  Marsha - Thanks for the review and we hate to hear you had a couple of bad experiences with your cash! If you'd like to speak further on this, please reach out to us at [email protected] with your contact info. Thanks!

• k

  kmacneil91
  2

  The hours are inconvenient. They should be open until at least 5pm daily for customer service questions. Also, I often encounter difficultly being able to speak with a representative, and end up being sent to voicemail. The IRA department consistently transfers me to other individuals who "know how to handle my request", when something such as a a simple funds transfer over the phone shouldn't be complicated at all.

• E

  E J
  1

  The tellers at this credit union are always professional and nice. Although, Mrs. Cotton can come off abrasive she is very nice and seems to care about the business customers. You'll get the real deal with her and will not be set up for the okey dokey. However, the one star is in reference to MR. WES. I came to him in tears due to the shock and humiliation of being a victim of a scammer. I explained to him very clearly and in detail the reason for my visit and the resource behind it. He presented himself as a caring individual and informed me to notify him once I was able to reach a representative in the fraud department, which took a considerable amount of time so, that he can speak with them. Finally, I reached them, returned back into the bank and he took the call, but uncomfortably out in the open. In addition, he completely misrepresented what I communicated by stating to the fraud credit card department the reason for my visit when I had already told him. Then, he rudely tells the agent " Well tell her that" and hands me back my phone in an annoyed fashion. At this time, I informed him that I do not want people in my business and can we talk elsewhere. He obliged. In privacy I told him how I felt he misrepresented what I told him as if I wasn't being honest. He then states he just wanted to hear " their side". There was no side. It was a straight forward recommendation. I, personally will never have any business interactions with him on any level. He came off very synthetic and pulled the rug from under my feet.The worse part is that when he got on the phone he made absolutely NO ATTEMPT OF ANY KIND to TRY to help me as he said he would do. Even if they rejected his attempts I would have been fine, because at least he tried. He couldn't care less about me nor the situation. I took a loss, learned a valuable lesson thus is life ( unfortunately). It sucks, but I appreciate Mrs. Cotton.

• P

  Phillip Higgins
  3

  The bank itself is great, they always worked with me and refunded multiple accidental overdraft fees. I love this credit union and recommend it to everyone.The only reason not 5 stars is that this place is very slow. The drive through is horrible most of the time and the place just seems understaff.

• f

  frederick strickland
  1

  This outfit has, on two separate occasions, enrolled me in programs with monthly fees without asking my permission. When I called them to ask about the charges they told me that customers were automatically added to the programs and were required to call to opt out. If you bank here, watch your statements. If you don't recognize something, call them.