Genisys Credit Union W Walton Blvd, Waterford Twp

Genisys Credit Union Reviews

• M

  Melissa G
  5

  I LOVE this bank!!! Everyone is very helpful, friendly, and knowledgeable. They work hard to help my family and I make sound decisions and investments. They truly care about their customers. They always greet me with a smile and we always manage to laugh. They make banking fun and easy! Thank you Genysis!!!

  Response from the owner

  Thank you for this AMAZING review, Mel! We love reading that you've had such positive experiences with our team. Have a great day!

• R

  Robyn Lacourciere
  5

  My husband and I Recently joined this Genisys branch and could not be happier! Each and every staff member is always so kind and helpful! Megan was especially helpful with the auto loan processes! So happy we choose this bank!

  Response from the owner

  We're so happy you chose us too, Robyn! We appreciate you for taking the time to share your experience with our team and Megan. Have an amazing weekend!

• K

  Kenneth Raymaker
  5

  Working with Nikki to open an account and get an auto loan has been like a dream! It has been such a smooth, anxiety free process; and I very vocally appreciate all the hard work they're doing there at their branch!

  Response from the owner

  Wow, Kenneth! Can we very vocally express our appreciation for members like you?! Thank you so much for sharing your experience and have an amazing day!

• C

  Courtney Allen
  5

  I've never had a loan before and I'm so happy I chose this location as my first step! Jessica is absolutely amazing and was able to get me everything I needed and put my mind at ease at the same time. Everyone else at this location is kind and welcoming and I'd recommend them to anyone

  Response from the owner

  Hi Courtney, we're glad you chose us for your first loan! Jessica and the entire team at Walton are rockstars, so you were in good hands! Have an amazing day.

• S

  Sara Colley
  5

  We opened an account for my 7 year old who was super excited to have his own bank account. Nikki helped us. She was patient, kind, and very engaging with both of us. She also went above and beyond helping count change! My son left feeling special and just as valued as a customer with a much larger account. Thank you.

  Response from the owner

  Hi Sara. We are so happy Nikki was able to make your little guy feel valued after opening his account. Also, kudos to you for preparing him to become a financial genius. Enjoy your day and thank you for sharing!

• D

  Dorothy Doslak
  5

  Genisys Credit Union is the best. Tellers are always gracious and very helpful. They have helped me with several loans over the years. During the crises we are now having and their lobby closed, they sent the teller out to my car, while I was at the drive thru, with the roll of quarters I had requested. This was so helpful.

  Response from the owner

  Hi Dorothy! We are happy to have members like you, thank you so much for taking the time to share your experience with us. Have a great day!

• T

  Tera Scharf
  5

  I would like to say that for a few years I was not a Genisys Credit Union Fan, BUT there are two locations that have AMAZING Customer Service, the Genisys On W. Walton near Clintonville (the one I am currently reviewing) & the Genisys on Dixie near Sashabaw. I only Bank with Genisys for work. I was absolutely impressed with the Customer Service I received from Nick, he was professional, kind & was so helpful! I felt like he actually cared!! I was depositing a very large check in a new account, after I explained our situation to him (we are in the process of switching all accounts over to Genisys, we had a few with TCF ), I asked how long it would take the check to clear because I have Payroll coming out of that Account and he made sure to release enough funds so that it would cover Payroll for me! He also made sure all accounts were signed up for Email Receipts for me too. I never felt rushed or felt like a bother! He thanked me for our business & introduced himself! I actually look forward to going back to Genisys after the outstanding service I received yesterday!

  Response from the owner

  Hi Tera. Nick is a true rock star so we are not surprised he provided great customer service! We are looking forward to servicing you and your business needs moving forward. Have a great week!

• S

  Scott Shelton
  3

  Drive thru is the slowest ever. One car in front of me and it took over 15 minutes to make a deposit. Thats 15 minutes of my life I will never get back. Please do something about this girl working the drive thru window. Just ridiculous!

  Response from the owner

  Hi Scott, thank you for bringing this our attention. Have a great weekend!

• j

  josh t
  1

  So today I was buying a new truck I thought I've built a good relationship with genisys so when they came back with a interest rate I was like wow that seems kind of high...matter of fact a whole point high I dont know who's calling the shots but that left a bad taste in my mouth....

  Response from the owner

  Hi Josh, thank you for bringing this to our attention. Do you mind giving us a call at 248-322-9800 extension 5 so we may gather more information? Thank you!

• B

  Brian Meek
  5

  At every opportunity the staff at Genisys (Waterford) go out of their way to accommodate whatever needs I might have. I have been extremely pleased with every experience I have had with this credit union. HIGHLY recommended.

  Response from the owner

  Hi Brian. This just made our day, seriously! Thank you for your kind words. We love the team at Waterford - Walton and are not surprised at all by the service you received. Thanks again for sharing and have an amazing day!