Genisys Credit Union E Hill Rd, Grand Blanc Twp

Genisys Credit Union Reviews

• D

  Douglas Whiteing
  5

  recently went through some refinancing at Genisys and it was handled so well and the communication was phenomenal. I worked with Karen and she was extremely fast at getting back to me. I won't be going anywhere else.

  Response from the owner

  Hi Douglas! Thank you for trusting Genisys and Karen with your financial needs. We are very happy to hear about your positive experience and will pass this along to the team. Have an amazing day!

• L

  Lona Morrison
  1

  By far the worst credit union ever!!!! They find ways to rip you off, never answer their phones, aren't very accommodating, and they offer nothing special to members. I realize they find ways to take advantage of their members. I could write a very lengthly report on their shady practices. Fortunately, i belong to another credit union that actually cares about keeping my business. I cannot believe someone referred me to this lousy credit union. I am not one to leave a negative review, but Genisys Credit Union is getting one from me today!! I plan on closing my account, then going home to celebrate the severance from such a horrible financial institution.

  Response from the owner

  Hi Lona. We are sorry you have been disappointed with Genisys. We would like to learn more about what has frustrated you so we can correct the issue. Please reach out to us at your convenience by calling 800-521-8440 x5. We look forward to hearing from you. Thank you.

• A

  ANA ALLEN
  5

  Last week my husband and I went to Genisys Credit Union for the first time to see what interests rate they could offer us in several loans we had with another credit union. After talking to Presley, we realized the amount of $$ that we could save with Genisys due to the low interest rate. Presley treated us with strong professionalism and Latoya and Karen processed our application quickly and without any problem. I recommend Genisys to everyone, excellent customer service and best interest rates.

• C

  Crystal Bates
  1

  Sad that if u get a check from a friend that banks here and you don’t they charge you 20% basically. $5 charges on a 24$ check. During a pandemic around Christmas time! Pathetic!!!!!!! I wish I could give 0 stars to this company. NEVER getting my business!!! Even chase didn’t charge SMH!!!! Poor Credit Union

  Response from the owner

  Hi Crystal, we are looking into this and will contact you if there is additional information needed. We apologize for any inconvenience this may have caused.

• J

  Jodi Johnston
  5

  I was looking for a credit union to apply for a loan. I talked to a woman named Karen Gray on the phone and she was very professional, kind and helpful. She walked my husband and I through the whole process, answering any questions we had. I am positive if you meet with Karen, you will be impressed by her too! Great work!

• V

  V Lot
  5

  We recently purchased a new car while we were in Florida. The dealer used a national bank (WF) to process the financing. My credit rating is over 800 yet the loan interest rate was 5.4%. Since I had to purchase the car that evening and had no time to contact Genisys, I agreed to the terms. A week later I called Genisys (Karen) where we have banked since mid 1990s and they offered me an auto loan at 1.9%. After a couple of email exchanges and providing the necessary documents, my loan was approved and we paid off the loan at the national bank. Genisys/Karen made the process extremely easy. And, of course we saved a ton of money. We love Genisys and the people at the Grand Blanc office. They are always friendly and responsive. The commercial banks should learn from them.

• J

  Jeremy Fenech
  5

  We have been banking with this particular group of incredible individuals for years and I can’t express enough how happy we are with the Hill Road team. If it wasn’t for Karen, we literally wouldn’t be able to do Christmas this year! If you need help, see what they can do for you. They not only helped me get my finances in order over the years, they really came through for me when I needed them most!

  Response from the owner

  Way to make us cry, Jeremy! We love helping our members in any way we can, so thank you for sharing your experience with Karen and the entire team. Have a great weekend!

• L

  L Robirge
  1

  I agree with Juli Parks. I have been with this credit union for over 30 years. As Grand Blanc CU, they were more than great. As Tripointe, they were pretty good. Not quite as personable but not to bad. As Genisys, I am so disappointed I am moving my funds to another credit union that my friends and family very happy with. The last couple of times I have contacted Genisys, they have been rude and disconnected from real people. Might as well talk to a machine. I would give -1 as a rating, but I had to pick at least 1 star to post my review.

  Response from the owner

  We are sorry to hear you have been dissatisfied with Genisys. We would like to further discuss your concerns, please contact us at 800-521-8440 x5 at your convenience.

• K

  K Ms
  5

  I have had nothing but great service here. I had the easiest time with an auto loan. Thanks Karen <3 I also love the way they handle kid’s savings accounts.

  Response from the owner

  We love reading reviews like this, K! Thank you so much for sharing your experience with our branch and products. Have a great weekend!

• J

  Jerry Craney
  1

  I started an account with Tri-point CU about 15-20 years ago. They were awesome. As soon as Genisys bought them out everything went down hill quick. 1st they have close to half the tellers there on a given day. SO it went from no wait to a 20 min wait. When ever I need to use their ATM I have to hope and pray it is working. I'd say less than 50% of the time their ATM isn't working. Now I have to try and get a hold of them to unlock my online account again, because for some reason last time I told them to; in person I might add since their over the phone service is so phenomenal, sarcasm FYI; they did not unlock it. No surprise on my end. The exact reason why I went to Dort Federal CU and opened an account there. As soon as my last 3 payments on my credit card is done I will close every damn account with this nightmare and run far far away. P.S. Google if you could actually put this at zero or negative stars it would really reflect my rating of them.