Genisys Credit Union Deer Lake Rd, Clarkston

Genisys Credit Union Reviews

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  Nathan K.
  5

  I love this bank. The staff is always super friendly and willing to go above and beyond to help. Beth Ann at the Deer Lake branch is Awesome. She always professional, has a great attitude and is eager to help. I've had the pleasure of working with her on multiple occasions and it always feels like I'm dealing/talking with a friend I've known my whole life. All around just a great experience, everytime!! Highly recommend Genisys Credit Union!

  Response from the owner

  This is awesome, Nathan! Thank you so much and we are certainly passing this along to Beth Ann. We appreciate you taking the time to share. Have a great day.

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  Jessica B
  5

  I have been with Genisys a very long time which has included using many branches. Never anything bad or good to report. Recently, we moved to Clarkston and my new branch is the Deer Lake branch. We walked in to change our personal banking information and handle a few things with our business account. We were greeted by Jacob. He was fast and professional. He is what EVERY customer service representative should be like. Every time I see him, he remembers my name. Everyone there is very nice but he is above and beyond great!!!!

  Response from the owner

  Hi Jessica! Congrats on the move and thank you for taking the time to share your experience with Jacob. We greatly appreciate it and will be sure to pass this along. Have an amazing week!

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  Jacob James
  5

  My Wife and I have worked with Vicki at this Genisys Credit Union several times for Auto Refinancing and a personal loan to pay for our wedding. She always takes care of us, works around our schedules and even allows us to do most of the paperwork online. Which is very helpful for our work schedules. I recommend her to all of my family members.

  Response from the owner

  We're happy to know that you've had such a positive experience working with Vicki. Thank your trusting Genisys with your financial needs over the years, Jacob. Have an amazing day!

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  Megan Schmid (Don's Electric)
  5

  I just refinanced my home loan via Genisys and honestly it was a great experience! I qualified for an amazing rate and the refinance process was smooth from start to finish! I worked with Lynn and Kristie and they both went above and beyond and were very responsive. Couldn't be happier with the outcome. I would highly recommend Genisys for any type of loan or refinance!

  Response from the owner

  Wow this is awesome, Megan! Thank you for sharing your experience with Lynn and Kristie - they are the best! Have an amazing day!

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  Pete Buczek
  5

  For over 20 years this Credit Union has treated me as family. It is a pleasure to deal with them in person, on the phone and even via the internet. Whenever there has been an apparent problem, their representatives responded beyond my expectations to resolve the issue. I have several accounts with them and insist my car dealer place my loans with them.

  Response from the owner

  Hi Pete! Thank you so much for taking the time to leave this AMAZING review and thank you for being a valued member for over 20 years! Wow! Have an amazing week.

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  Jason Wayman
  5

  I've been a happy member of Genisys since back when it had a different name! Their products and services are very good, and the few times I've had to go into a branch in person to help a child open an account or initiate a loan the employees were very helpful. The 'Genius' interest bearing checking account is a great idea if you can meet the requirements, and the Rewards tied to both a Debit and Credit card are a nice extra benefit as well. Lastly, their phone App has a lot of great functionality, and the login experience got a lot better after the transition to common credentials about a year ago.

  Response from the owner

  Wow, Jason! That's amazing to hear. Thank you for sharing your experience and we appreciate the feedback on the mobile experience. Have a great day!

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  April Dewitt
  5

  ever since i decided to make the change from big bank to genisys credit union, i have been a happy banker!! i love the friendly staff, the quick service! and all the credit union offers. i have bought two certified preowned cars over the the last 6 years with the help of genisys, and they made it So easy!

  Response from the owner

  We are so happy to hear this, April! Thank you for taking the time to share your experience and also for choosing us for your financial needs! Have a great day.

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  Tj S.
  5

  Trevor was very helpful along with the ladies. Though it was closing time he took the time to explain high yield savings for my kids, ordered checks, and debit card with a lot of patience and a smile! Thanks so much 🙏🏾

  Response from the owner

  This is amazing, TJ! Thank you so much for sharing your experience with the team. We are certainly passing this along to them! Have a great day.

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  Alyssa Hanna
  2

  I don’t normally write reviews but today I am beyond mad. I understand that a pandemic is going on and customers are not allowed in the lobby for our protection. At the same time though I tried to pay my loan online. Not only is it difficult to figure out but you charge a $20 convince payment on top of that. So during a time where people are encouraged to stay home. I have to leave my home and wait in the bank line for 25 minutes to save myself a $20 fee. I’m really disappointed. Your company isn’t providing any “convenience” to anyone but instead profiting off a difficult situation.

  Response from the owner

  Hello Alyssa. We sincerely apologize for the inconvenience and also the delay in response. Please do not hesitate to contact us with further information so we can assist you. We can be reached at 248-322-9800 x5. Have a great weekend.

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  Maggie M
  5

  I love Genisys CU! I’ve been a member for well over 10 years. I can’t imagine banking anywhere else. I’ve never had an unresolved issue, the staff at the Clarkston/Dixie Hwy branch, as well as the staff at their main branch in Auburn Hills are wonderful, friendly, quick to return calls, great to work with to borrow from. I am a member for life!! 💕

  Response from the owner

  Hi Maggie! Thank you for the kind words. We love that you have been a member for over 10 years and look forward to many, many more.