Generations Federal Credit Union Northwest Loop, San Antonio

Generations Federal Credit Union Reviews

• f

  franklin johnson
  5

  The Branch manager Precilla was so very helpful to my wife and myself. She was super understanding and went above and beyond to rectify our situation. Thank you so much. I definitely recommend my bank to anyone needing banking services.

  Response from the owner

  We're so happy to hear about your wonderful experience, Franklin! Thank you for your membership!

• M

  M. Sggs _
  2

  I like the service’s the banks provide also the people who help inside. but also the teller service has been horrible for years (not cause of covid) its like two tellers working the five lanes a simple withdrawal of money takes 45 min and please upgrade the atms like other banks to deposit money and checks.

  Response from the owner

  We appreciate your feedback. We welcome the opportunity to hear more about your experience at the Northwest Branch. Will you please email us at [email protected] so that we may follow up with you directly? Thank you for your membership.

• W

  W S
  1

  The Worst Credit Union in the World!!!! Have to drive across the state just to find one!!! I found one on 6000 loop 410,,,, darn place was like a prison!! You have to walk to a "service machine and wait 15 minutes for their incompetent personal to do 1 Transaction!!! Nothing posted in the area of what you need to do a transaction....I'm disabled and cannot stand that long, but do you think that GFCU Stinking cares.....HEll no, there is no place for a person to be seated while waiting for their slower than snails incompetent employees to Even begin servicing you especially if your Disabled!!!!

  Response from the owner

  We're sorry for your negative experience, and we certainly appreciate you taking the time to provide your feedback so that we can look into this matter further. We would also like to provide you with additional information about our Shared Branching and CO-OP ATM Network. Please contact us at [email protected] so that we can follow up with you directly. Thank you.

• A

  Ac Perez
  1

  I've been banking here for years & recently have been very disappointed. On Sept. 4th I deposited $2000 into my accounts. There was $28 taken out of my savings by GFCU & no matter how many times I ask, no one has been able to explain why. I have gone to drive-tgru tellers 3 times & they take my cell phone number down & promise to call back but never have. They've even tried blaming the other bank & tell me to take it up with them. Ok, how is the other bank going to know why you (GFCU) took money out of my account. All other coworkers did not have problems depositing at their banks. Its time to look for another institution. So fed up.

• N

  Nancy V
  2

  Disappointed. Drive thru wait times are WAY TO LONG. Wait times upwards of >25 minutes. I think more can be done to get the lines moving faster when they see 4 lines of vehicles with at least 4 cars in each line. Unacceptable GFCU.

  Response from the owner

  Hi Nancy, We appreciate you sharing your feedback of your experience at the Northwest Branch drive-thru. We would like to hear more about your experience. Would you please email us at [email protected] so that we may follow up with you directly? We appreciate your membership.

• C

  Clifford Short
  5

  Edward is the employee all others should aspire too! Above and beyond customer service!

  Response from the owner

  Thank you so much for your review! We appreciate your membership.

• K

  Kiki
  1

  I can't deposit a check into MY bank account at the 24 hour atm because you people did not notify us that the ATMs only accept cards with the chip reader. I work around chip cards all day at work and can not stand cards with the cheap reader. I wanted to enjoy being able to use my non chip card until the end of January and this had been an extreme inconvenience for me, as I'm sure the chip card will continue to be during purchase. I wanted had driving here. I feel we should have a choice of whether or not to use the chip card or not, and all these banks are shoving them down our throats.

  Response from the owner

  Hi Khiana, Thank you for taking the time to write a review and provide us with your feedback. We did update our ATMs earlier this year, and they no longer accept deposits as a security measure. Our ATMs do, however, accept both chip and non-chip cards. We care about your concerns, and if you'd like to share more about your experience, we encourage you to email us at [email protected] so that we can follow up with you. Thank you for your membership.

• A

  Ashkan Sabokrooh
  1

  This bank it's one of the worst bank .not recommend for anyone. Been here for almost 1HR to just have question about my credit card.

• L

  L N
  1

  very unhappy with loan process- i had inquiries on my credit report and needed to speak to some one, because i hadn't even finish my application and saw inquiries on my credit report. so i was very upset that it had already ran my credit before i could finish application= i tried to speak to a representative. it has been a headache in trying to reach some one. my loan application is incomplete no one has been in contact with me..

  Response from the owner

  Hi Laura, Thank you for your review and feedback of your experience. We would certainly like to speak with you to go over the details with you further. Can you please reach out to member services at 210-229-1128 and ask to speak with our Member Engagement Team? We look forward to speaking with you.

• E

  Estefania Ochoa
  1

  WORST financial institution ever. They charge fees when they are not supposed to no matter how much proof you bring they will charge you. Run away from this place. Member service are not helpful. Especially Danielle, extremely rude. Defiantly looking into filling complaints against them.

  Response from the owner

  Hi Estefania, we would greatly appreciate the opportunity to speak with you regarding your experience and concerns. Our goal is to provide exceptional member service, and we'd like to hear from you about your experience could have been improved. Please email us with more details at [email protected] and we will follow up with you. Thank you.