Generations Federal Credit Union Yarrow Blvd, San Antonio

Generations Federal Credit Union Reviews

• j

  jesse ortiz
  1

  Drive Thru these @&$% People can’t never get anything Right . Stop telling me about 1 dollar money orders. Management please help drive

  Response from the owner

  Hi Jesse, We appreciate you taking the time to provide your feedback about your experience. Would you please email us at [email protected] so that we can follow up with you directly to learn more? We appreciate your membership and look forward to hearing from you.

• K

  Kiks of Texas
  4

  I really like this location out of the way and never too busy. I have been with generations since they were san antonio employees federal and they know me personally when I walk in the door.

• S

  Sandra Hand
  1

  I came here to deposit for share branching, I called to verify they where open and if I’m able to do this. I finally arrived and one sign posted “deposit form in canister” there was a good amount of people. Waited for over 30 minutes but took it easy. My turn finally I put my deposit form, the money & my ID. 5 minutes pass by only for them to tell me my transaction is only able to be done in the lobby but since the lobby is closed they can’t do nothing about it. Then they go and promote Security Service? Whatever, not very good with communication, there should be a sign stating what they can’t do. If drive thru is only open then start improving your business not limit.

  Response from the owner

  Hi Sandra, thank you for taking the time to share your experience and provide your feedback. We would appreciate the opportunity to hear more from you; would you please email [email protected] to tell us more? We look forward to speaking with you.

• L

  Luigi Garcia
  2

  I am here on a Saturday and it's 12:21pm. And they are closed... This location has become more and more inaccessible for me. I use to be able to deposit cash trough the ATM but now i can't...

• N

  Nosaj Zitro
  5

  I havent had a bank account in 2 years but, they were nice enough to give me some coin rolls/wrappers and offer me life insurance for free*. *standards apply but seems worth it these days

  Response from the owner

  We appreciate your rating and review, Nosaj!

• J

  Jonathan Cee
  5

  I needed help setting up a credit card. These guys went above and beyond! They showed me how to build good credit with great advice and guided me through the credit card process to make it fast and easy. Generations, thank you from the bottom of my heart!!!!

  Response from the owner

  Great to hear, Jonathan! Thank you for your membership!

• D

  David Tovar
  2

  The greetings are fake here. I was watching college football while teller's were busy...and before halftime, a great touchdown was made..and then the tv went off. I asked manager.."the manager" to please turn on while we are in line patiently waiting for service to turn tv back on. He told me they were closing..I responded but were still in line waiting? And with his attitude he turn in back on.

  Response from the owner

  Hi David, We appreciate your feedback and review of our Yarrow Branch. We have shared your experience with management to look into further. We welcome the opportunity to hear more about your experience via email at [email protected]. Thank you for your valued membership.

• M

  M L
  3

  I hate that I can't deposit into the atm. They have new ATMs now, which is great because their old ATMs were kinda weird and outdated, but now I can't deposit? I spent 10 minutes trying to figure it out and ended up just leaving.

  Response from the owner

  Hi Mariah, Thank you for your review and feedback. You’re correct that our new ATMs do not allow for deposits. This important change increases ATM safety and efficiency. Deposits can be made inside any branch location, as well as in the night drop slot at each of our stand-alone locations. Additionally, checks can be deposited using Smart Deposit on the GFCU mobile app as another option. Thank you again for your review. We appreciate your membership!

• V

  Veronica Rodriguez
  1

  Used to have a great experience at this branch until new manager came along. Horrible experience at the Yarrow branch. Manager lets teller wear slippers to work, baggy pants, messy hair (not professional at all) and teller does not seem to know what she is doing (same teller every time). Manager always has to help out same teller (teller needs to be replaced or needs more training) and manager does not seem to have experience either. Manager had to call over another teller to help her out. Line was backed up to the door with no other available tellers to help members. Only one branch location on the south side. Hopefully more training will take place or manger and teller need to be replaced

  Response from the owner

  Hi Veronica, We apologize that you have had anything less than a great experience at our Yarrow branch. We value your membership and would like to know more about your banking experience at this location. Please email us at [email protected] to tell us more. We appreciate your feedback and look forward to hearing from you.

• S

  Sandra Flores
  5

  Every time I go there I get excellent customer service. My favorite person to go to and always has a smile on her face and ready to assist is Bebe. All the staff there is great. Keep up the good work.

  Response from the owner

  Thank you for your review, Sandra!