Generations Bank Headquarters E Bayard St, Seneca Falls

Generations Bank Headquarters Reviews

• r

  roger herendeen
  5

  Great Bank. Local personal service. Online banking is OK. Better than large impersonal banks where you are just a number. If you are honest with them, they are honest with and help you. Rates a little higher than credit unions, but on par with local regional banks. Good bank

  Response from the owner

  Roger, thank you for the great review! We're so happy you choose to bank with us!

• J

  Jeffery Mead
  5

  Good customer service, wide variety of products at fair rates. Less / lower fees than the big banks. Locally headquartered and easier to reach the person you need. Have had 99% of my banking here for years and problems are rare. When there has been one it is easily and quickly resolved.

• R

  Rich Morlang
  1

  Their teller tried to verify my check and called the call center twice. Then said they couldnt verify my check. So I went to another bank to cash it. The next bank called the call center to verify it and the call center said that generations bank in Seneca falls already verified it. Now generations bank said they can't do anything so now I am out $800 thanks to generations bank inability to do their job. The people are rude and clueless. Take your business elsewhere

  Response from the owner

  Hi Rich, thank you for providing your feedback and letting us know about this issue. Our contact center has a high standard for serving our customers and we are sorry to hear you had a negative experience. Please contact us at 315-568-5855 and we will be happy to discuss the issue with you.

• J

  Jessie Vrooman
  1

  I’d give this zero stars actually. Their online banking is a mess first off. You don’t get to view your transactions like any other bank account. You have to specifically look into your bank records. Then there’s the fact that when I set up the account their financial advisor knew absolutely nothing. So don’t come here if you have any real income like stocks or anything because upon filling out forms for something as simple as American funds, the guy did it entirely wrong and they had to return the paperwork to me to fill out again to get my account into my name. Real wizard they got there. Oh and if anything goes awry with your account, regardless of the fact they have all your personal info (email, phone number) they don’t contact you. They send you something in the mail and if you don’t get it hope you don’t need that bank account of yours! Cause you definitely can’t use your card until YOU call THEM. Then when you do call them, you’ll get a miserable teller who beyond rude on the phone and can’t figure anything out anyways and then they’ll hand you off to someone else to tell you the real issue. Asking you things like well WHERE are you trying to purchase things like you’re shopping on the black market. What’s really nice is they exchange your change for money to deposit without any fees but be careful there too. Once a teller sees you with all that change and you go to deposit it they’ll treat you like a welfare case..UNTIL you pull out a handful of cash and clarify you’re a waitress. I’ve put up with all of this and more in about two years and honestly didn’t believe everyone when they said DONT use generations but seriously, heed the warning. Save yourself a headache and go somewhere else.

  Response from the owner

  We're sorry you are unhappy with your experience. We would like the opportunity to resolve the situation. Please call 315.568.1152.

• D

  Dee
  1

  Phone. Hideously bad phone customer service. Like they are answering a phone in a bar, vice professional bank setting. Loud and multiple overlapping voices mean your transaction is unintelligible. I don't know how their brick and mortar service is, but as primarily an online/phone customer --- they are substandard, subpar and not recommendable.

  Response from the owner

  Thank you for the feedback. We are looking into ways to improve the customer experience including sound absorbing panels or barriers between the bankers.

• S

  Sarah Nolt
  3

  People are nice, but mobile banking is unhelpful and annoying.

  Response from the owner

  Sarah, thanks for the review! We’re so glad you enjoy working with our team! We’re sorry to hear that mobile banking isn’t working well for you. If you would like, give us a call at 315-568-5855 to report the specific issue so we can work to improve your experience!