Gems N' Loans Corporate Activity Dr, Vista

Gems N' Loans Corporate Reviews

• D

  DAVID BERNAL
  1

  I brought in a item a piece of gold that clearly stamped 14k hard to see. They clearly didn’t look. Then testing it they say it’s 10k. I told them why stamp it 14k. They double check and it is 14k. Even after there they tested it and lied to me . So I suggest anybody that goes here be careful they will rip you off. Only till I called them out on it did they check and it was only 2 seconds to come up with it being clearly marked . Definitely last bussiness I will have with this establishment. Also brought in a platinum ring and they wanted to say it was 10 karat white gold. Be careful out there people they aren’t there for the right reasons.

  Response from the owner

  Hello David. We are so sorry to hear about your experience at one of our locations. We have been in business for over 28yrs and that is because we are honest and fair with our customers on every level. We apologize that there was some confusion with your appraisal, but please know that we would never purposely mislead any customer with a false appraisal. Mistakes do happen and I am glad we were able to correct your jewelry's estimate. We hope you were able to get the value you were looking for and despite this experience, we would love to earn your business back. Please let us know if we can help you in the future.

• M

  Mitchell Perez
  1

  Just went in.ask the manger John.If he would sale the Star wars light saber. For $60.00..He said !!!! Yes.Took my money..Then made a phone call to get the item number for the recipe. HE was told it sales for more on eBay. AND TOOK IT BACK. I WILL NEVER BUY ANY THING FROM ANY JEMS AND LOANS AGAIN. YOU CAN NOT TRUST THEM👎👎👎

  Response from the owner

  We apologize for the inconvenience Mitch but we don't like to be taken advantage either. Regretfully, we couldn't sell the light saber for that price and we did return your money. You were also refunded the money from the video game purchase you made.

• C

  Constance Butler
  5

  I love coming to this store Brendin is AWESOME I love coming in here and his here very friendly and is always smiling GREAT CUSTOMER SERVICE BRENDIN

  Response from the owner

  Thank you for the five star review.

• C

  Chris Meador
  5

  Found the exact saw I was looking for at an awesome price. Friendly staff and nice shop.

  Response from the owner

  Thank you for the five star review, we are so thrilled you found what you needed and happy we could help.