Gate City Bank Main St, Williston

Gate City Bank Reviews

• M

  Molly WhiteWater
  1

  At this point even calling my bank is frustrating. Travel noticed aren't processed. Questions aren't answered. Zelle doesn't work. You will call and be transferring between 3 people somehow and then your account still won't work. It's not worth the hassle. Update:: appreciate the "response" but the fact is its still not working. My zelle doesn't work for anyone to send or receive money from me. I have been on the phone MULTIPLE times and yet? They said it probably won't work since they're both gate city bank accounts.

  Response from the owner

  Thank you for reaching out to us, Molly. We’re sorry to hear about the issues you are experiencing during your travels. Your travel notices have gone through, but it appears you are trying to use a card that you previously closed and that card is also linked to your Zelle. We’d be happy to help walk you through which card would be the correct card to use. Please reach out to us at 701-293-2400 or 800-423-3344 for assistance.

• S

  Sam B
  1

  I would trust my money with a stranger before I would trust this bank again. We have been with them for a little under three years, in that time we have had to completely close and reopen our account twice due to fraud and our online banking compromised. We have had to get new debit cards at least 10 times due to fraud. Every time we have an issue and we call to dispute it we get pushback and treated as though the charges are legitimate. So many transactions post and then several days later show up in pending again. I have paid so many fees to this bank just to avoid the headache of having to deal with them. I opened a new bank account and will be closing this one ASAP. I went as far as blocking my gate city debit cards and haven’t used it for over a week and today we have fraud again. Seriously buy a paper bag to hold your money, it’ll probably work better.

• M

  Michelle Diesburg
  2

  Wellsfargo is so much better they never refused money because they were too lazy to count it. I'm going back to them, will be closing account.

  Response from the owner

  Thank you for reaching out to us Michele. We would be happy to connect with you again to assist with any issues you may be experiencing. Our Williston team is here to help you with any questions you have!

• R

  Redram Jay
  5

  I have been banking with them since 2017. I’ve used Wells Fargo, Chase, B Of A, and all the other large banks. Gate City is by far the most sincere helpful company I’ve trusted my money with. I’m living back in California now and always brag to everyone out here about them. They always go above and beyond to have my back.

  Response from the owner

  We sincerely appreciate your honest feedback and your kind words. We are excited to hear about your wonderful banking experience with us. We are grateful to have you in our Gate City Bank family!

• T

  Tyler Wells (TJ)
  5

  I love this bank. It is a runner up with my credit union. I have never had a problem with this bank. They explain every thing to you in a way you can understand. good rates on loans, Friendly staff even though high turn over. If I ever have a problem they are right their to help me or walk me through the problem. I would recommend this bank to anyone. I have kept them even though I am no longer in the sate.

  Response from the owner

  Thank you for the great review Tyler! We're happy to provide you with a great banking experience and are always here to help you.

• J

  Justin Savidge (crimsonfartable)
  5

  I like this bank because it was easy to set up an account and the staff was friendly. The staff was professional when setting it up with me. Easy to get appointment with them for banking needs in general. A great advantage to having a checking account at this bank is that it offers free atm refunds when you get charged at an atm. Which means you never have an atm charge money on your account. This is my favorite thing about this bank. Overall a great bank!

  Response from the owner

  Thank you Justin! We are honored you're part of our Gate City Bank family!

• L

  Lisa D
  5

  This bank is one of the best banks out there. Besides the fact that they have absolutely NO ATM fees ever, they are so nice and understanding anytime I have to call or go in. Most banks do not remember that their customers are "people", but Gate City in Williston still remembers that I am a real person, and treats me that way. Thanks guys!!!

• K

  Kendra Miller
  5

  I've been a member of this bank for a few years now, and have always had a fabulous customer experience. With all of my travels I've run into a few banking bumps, but they always take care of me so well! Thank you Gate City Williston!

  Response from the owner

  We are happy to hear about your great experiences! Thank you, Kendra!

• J

  Joseph Cecil
  1

  Wouldnt Recommend. Thought gate city was an awesome bank until I tried using their lending department for my first house. Apparently being debt free, great credit, proven track record, and even paying off vehicle loans early means nothing to this bank. Lending department gives you the run-around wasting your time and then comes back with a weird response, you're approved, but you have to wait for 60 days. You could at least shoot me straight instead some insulting answer like that. Lost the house I wanted due to Gate City. Wouldn't Recommend their services. Currently working on closing all my personal and business accounts with them. Not everything is black and white, and a manager should have evaluated the situation, or at least explained why they felt the need to insult me.

  Response from the owner

  Thank you for your feedback Joseph! We are sorry to hear about your experience. We would be more than happy to discuss this further with you. Please feel free to reach out to our Williston office at your convenience to speak with our Assistant Vice President of Retail Banking.

• M

  Martin Ankomah
  5

  I really love how they would call and check up on you and any thing that you would love to be done with regards to your accounts or services that they render. A great bank by all standards.

  Response from the owner

  We greatly appreciate the 5 star review, Martin! Thank you!