Galeana Kia S Tamiami Trl, Fort Myers

Galeana Kia Reviews

• J

  Jamie Anadell
  5

  Bought my first car here yesterday with Angelo as my sales rep! He did a fantastic job and made the entire experience fun and not so stressful. He went above and beyond to help me get the car I wanted! Would recommend him to anyone!

  Response from the owner

  Jamie, thank you for giving us the opportunity to make your first car buying experience a fun one!! Congratulations!! Angelo is an example of the customer service standards Galeana strives for everyday!!!

• A

  Amy Schinke
  5

  We worked with Lamarr today to way different options with our current lease. Happy he was honest about our options and helped us purchase our first vehicle. We realized how much we loved our current lease and couldn’t part with it. Great service.

• a

  akira j
  5

  We had a hard time of finding a new vehicle previously, but at this dealership, it came with ease. The main people who made getting this new vehicle possible and helped us understand, were Jose, Eddy, and Teo. They made sure we left with the right car and that we were satisfied with our purchase. We actually found a vehicle that fits our family lifestyle and if you go here, we recommend them, because they really will have your best intentions at heart and make sure they throughly go through every detail, so you can leave with a smile. Thank you Jose, Eddy and Teo.

  Response from the owner

  Akira, thank you for your 5 Star review and highlighting how Jose, Eddy and Teo helped you out. We truly care about our customers and strive to match our guests with the perfect fit! It is great to hear that our team was able to provide you a positive experience and we hope to see you again soon.

• G

  Glen Button
  4

  Had an Oil Change (with Full Synthetic), tire rotation, and multi-point inspection for my 2019 Kia Sorento. I also purchased the cabin air filter and engine air filter. My appointment was 7:30 a.m. and they finished in just over an hour (paid my bill at 8:49 a.m.). My bill was $84.59 for parts (which includes tthe two air filters), $31.26 for labor and $13.90 for miscellaneous shop supplies. I didn't realize the miscellaneous shop supplies charge until writing this post. Not sure if that's comparable with other dealer service centers but I plan to check. The facility and waiting area was clean and comfortable, and the service advisor was friendly and professional. They provide water, coffee, and simple snacks while you wait. They also give a car wash token with any servicing, but you have to drive to one of four car wash centers (nearest one is about 1 mile away). I'd have given a 5 star rating if they finished in under an hour (since other places have in the past) and if I was informed in advance of a miscellaneous shop supplies fee. Good experience nonetheless. If in Fort Myers area, I recommend going there - I think it's best to make an appointment first. Good luck.

• R

  Roselle Jarosz
  5

  I researched prices online, submitted an online form inquiring about a vehicle. Ben Saso responded within a very short period of time, answered my questions and I set up an appointment for the following day. We went to the dealership to meet with Ben. He was an awesome sales person, patient, personable and worked with us to secure a great deal on an upgraded vehicle. We couldn't be happier. No Regrets

  Response from the owner

  Roselle, we are happy you had such a great experience thanks to Ben. Congratulations on your new vehicle! Thank you for the review!

• J

  John Marshall Fee
  1

  It's hard to imagine that someone who is willing to pay $725 a month for 72 months to purchase a minivan (even a decked out one) could leave without being close to a deal. In the hour and a half after we had decided to purchase the vehicle, we were presented with two offers. The first was so far over sticker price (yes, I have the ability to do math even when presented with just a payment) that I was insulted and asked for the keys to my trade in back. The second offer which came with the keys to my current vehicle, was the same price, only extended over a longer term. But to get this "special price" I would be "required" to purchase gap insurance and an extended warranty. The math worked out to financing $51,500 on a van that has a sticker of $44,000 and $5500 in rebates and incentives. In case you are wondering, yes, I owe a little more on my trade than its worth (about $4500), but that still doesn't account for trying to charge $7500 over the sticker price, not including the rebates. I wasted an entire day. If you are willing to sit through hours of negotiation to get a fair price, then this might be the place to shop. Or maybe they are so worried about Billy Bigmouth that they try to make as much money as humanly possible on every customer who passes through. Either way, they won't be getting my business or that of anyone I know at any of their dealerships. This included the manager chasing me outside, yelling at me to "at least give me a chance." I did. You treated me like a rube who didn't have the ability to do math, have access to the internet or use of a calculator. It was insulting.

  Response from the owner

  Thank you for your review, J. It is disappointing to hear that you feel like you were treated like a rube during your recent visit to our dealership. Please reach out at your convenience so we can speak further about your incident and hopefully, together, find a way to make this up to you. We are sorry for any inconveniences and we appreciate your feedback. Thanks again and we hope that you have a magnificent day, The Galeana Management Team. Danielle Minor/Marketing Assistant/[email protected]/239.687.3226 Monday-Friday 9am-5pm

• A

  Allison Scrivner
  5

  Just got the new 2020 Telluride and had the best experience. My husband and I worked with Lamarr Green and he was professional, friendly and got us into the perfect family vehicle we needed for our growing family! Highly recommend coming to Galeana Kia if you are in need of a new vehicle! Also we did shop around and definitely got the best bang for our buck with Lamarr and Galeana Kia! They couldn’t be beat!

• R

  Rene Ramirez
  5

  Angelo was a very great help to me, this was my first time buying A new vehicle and he took care of me in a timely manner. Was very respectful calling my sister and I ma'am and sir and also spent time explaining everything about the new forte I bought. I would recommend highly!!!

  Response from the owner

  Rene we are happy you and your sister had a great experience thanks to Angelo. Congratulations on your new Forte! Thank you for the review.

• J

  Jason Brown
  1

  Talked with Tracy (manager) about all the issues with the alfa romeo stelvio about a week and a half ago. We were the 1st Alfa Romeo sold out of the dealership. It has been a nightmare experience since. Even the service guys told us they have never seen so many issues with a new car. We still are experiencing the same 1st issue (4 times in the service can't fix it). We even talked to Corporate Alfa for months they told us "just keep bringing to service when you have issues, that's all we can do for you". The only solution the dealer has offered us so far was put another 4k down and we can get you into another Alfa but your payment will be $100 more a month!!!! really!? She said the dealership's GM was going to call me last Friday, still waiting. The GM must have been to busy to call us back. I am starting to feel like they are dodging us. This is the second time the GM was going to call us, still no call. I have been loyal customer with Galeana for years and have purchased many vehicles with them, but no more after this last experience. I guess they are a typical dealer, tons of promises and no follow through. Super disappointed again. Our two sales guys (Ryan and Scott) were amazing and have tried to help us. I am changing my review from 3 stars to 1 stars. So much for caring about your customers. :( Unfortunately we have 1 1/2 years left on this lease and I'm sure we will have this car in service alot more.

  Response from the owner

  Jason, sorry to see you felt you only had a 3 star experience. You are welcome to contact me to discuss the situation further. My name is Tracy, I am a manager with the Galeana group. 239-437-8300 ext 2076. Thank you.

• K

  Karen Rodriguez
  5

  We got to Galeana Fort Myers to shop for a car and a very nice gentleman, Mr. Ted Cole helped us through the whole process ... he was so patient (even more patient than my husband was). No pressure, understood my needs and budget and he found the best option for me and family !!! I am driving a 2018 Jeep Cherokke home today !!! I would recommend Galeana and Ted, awesome dealership with experienced staff !

  Response from the owner

  Karen, thank you so much for your review!! Congratulations on your new vehicle! Our customer's experience is the most important thing to us, and we are proud to have Ted part of the team which carries out exactly what we expect.